Hi all, I'm trying to create a prerequisite for Balser installation that suppose to run if a registry key has a specified value. This is my setting in the Condition tab: A registry entery has a specified value HKEY_LOCAL_MACHINE\SOFTWARE\Basler\Pylon\InstalledModules IP Configurator x64 6.1.1.19832 Data on target system is equal to specified data When running setup.exe the prerequisite screen isn't shown although the registry key does exist with the exact values. Below is taken from the debug log: 9-30-2020[04:27:30 PM]: Checking setup prerequisite 'Basler pylon 6.1.1.19832.prq' 9-30-2020[04:27:30 PM]: Prerequisite 'Basler pylon 6.1.1.19832.prq' scheduled before feature selection 9-30-2020[04:27:30 PM]: Extracting 'Basler pylon 6.1.1.19832.prq' to C:\Users\asi\AppData\Local\Temp\{457CD4B8-86F4-4E97-AF99-37F3F2F30FE6}\Basler pylon 6.1.1.19832.prq 9-30-2020[04:27:30 PM]: PrereqEngine: condition,1,2,HKEY_LOCAL_MACHINE\SOFTWARE\Basler\pylon\InstalledModules,,, -- Failed! 9-30-2020[04:27:30 PM]: PrereqEngine: file,A1421005C5D88C3203AF84DCC4722436,D:\main_Installation\GenASIsInstallation\Src\ASI_Installation_Resources\SetupPrerequisites\Basler_pylon_Runtime\pylon_Runtime_6.1.1.19832.exe,,,, -- Successful, 9-30-2020[04:27:30 PM]: PrereqEngine: execute,pylon_Runtime_6.1.1.19832.exe,/install /quiet,/install /quiet,1046,3010,, -- Successful 9-30-2020[04:27:30 PM]: PrereqEngine: dependency,D:\main_Installation\GenASIsInstallation\Src\ASI_Installation_Resources\SetupPrerequisites\Basler pylon 5.0.11.10913 Remove.prq, -- Successful 9-30-2020[04:27:30 PM]: PrereqEngine: Id,{2941F790-34AD-456B-8C84-44AF88E5E6C4},, -- Successful Any idea what can cause this issue and how it can be resolved? Thanks and stay safe, Liran. ... View more

Hi InstallShield Forum, We want to install  C++ 2019 Redistributable as a prerequisite as part of our complete installation. I've created a prq with the following settings: Application to Run: VC_redist x64.exe Command-line: /install /quiet /norestart Specify the return code the application return if a reboot is required: 1641,3010 Now when the installer is running for some reason the prerequisite prompt for a restart, although when running the exact command line outside of InstallShiled, the installer doesn't prompt for a restart. I've searched for a solution but until now didn't find any solution to this behavior. How can I make InstallShield install C++ 2019 without prompt for a reboot? Thanks, Liran. ... View more

Hi Flexera community, how you all doin'? I've started a new job recently and as part of my job I'm responsible of the InstallShield application(2012 - Professional Edition Service pack 1 Version 18). I've been asked to add a new Service as part of the install process and also make sure it Log On as a specific account. I thought it will be easy enough but for some reason it isn't and after hours and hours and of trying to resolve my issue myself I decided it is time to ask the community for assistance 🙂 There are two issues I'm currently facing but I'll start with the weird one. After I've defined a new Component with all the relevant dll and exe files I've set the exe file as a key and then under Organization --> Components --> Services I added a new Service and defined the Control Setting to "Install Start; Uninstall Stop; Uninstall Delete". After installing the application the Service is shown and up and running (I can also see it under the ServiceInstall Action in the log). The problem is with the uninstall, for some reason the Service isn't being Stopped or Removed. It also missing from the log (under the ActionStart StopServices and DeleteServices part). I've checked that the Component itself is not Permanent and the Remote Installation is set to Favor Local. I also checked both SerivceControl and ServiceInstall tables and they seems ok to me.  Any idea what else I should check? what am I missing? Thanks anlot 🙂 Liran. ... View more