Dec 09, 2020
05:04 AM
2 Kudos
Hello @winvarma,
Seems likely that you are hitting a known issue that was resolved in 2020 R2:
IOJ-2134925 - " Red error bar saving inventory settings when enabling IBM PVU settings after upgrading from 2019 R2 or earlier release to 2020 R1 with error in webui.log: "Object reference not set to an instance of an object at [...].CheckInternalDBObjects" "
There is a SQL fix available. Please raise a ticket with Support, quoting the above issue number, and request a copy of the SQL fix.
HTH,
Joseph
... View more
Dec 09, 2020
02:55 AM
1 Kudo
Hi @msmith4,
Do you have any running imports from SCCM? This connection is capable of bringing in 'Last Used Date' data for applications, but there will be no associated data in Raw Software Usage, because this page is a view against the Inventory database, which only contains data gathered by Flexera agents.
HTH,
Joseph
... View more
Dec 03, 2020
04:23 AM
1 Kudo
Just realised the above will only work for Unix machines... doh!
I'm looking into whether the same is possible for Windows, will follow up here if/when I find anything.
... View more
Dec 03, 2020
03:34 AM
Hello @jasonlu,
You can try amending the ndtrack.ini file on the relevant beacon server(s), located at:
C:\Program Files (x86)\Flexera Software\Inventory Beacon\RemoteExecution\Public\Inventory
Specifically, add the following section:
[ManageSoft\Tracker\CurrentVersion]
CheckServerCertificate=False
CheckCertificateRevocation=False
HTH,
Joseph
... View more
Nov 20, 2020
01:38 AM
3 Kudos
Hello @jjgarcia_sia,
This KB article is generally a good starting point for investigation into this sort of problem: Failure to run discovery on VMware vCenter/Host Servers in FlexNet Manager Suite On-Premises
Also - is ICMP permitted on this network where the discovery is failing? If not, then this KB may be of interest to you too: How to allow beacon network scans in a network with ICMP disabled
HTH,
Joseph
... View more
Nov 19, 2020
01:14 AM
1 Kudo
@marcog - thanks for clarifying the OS.
In this scenario, I suspect that Database In-Memory remains within your installed applications list because several of the Oracle instances associated with that inventory device are still reporting non-zero results for 'Installed', based on the DB inventory queries executed by the InventorySettings.xml. From memory, these entries relating to Oracle instances do show up with evidence type 'Uninstall'.
Checking the tracker.log should show you which query is returning a non-zero install result for Database In-Memory against each instance. If you dispute the accuracy of this, it may be worth raising a support ticket to investigate the specifics of the query.
... View more
Nov 18, 2020
06:05 AM
2 Kudos
Hello @tertiusd,
There is an open Enhancement Request for this functionality, here are the issue details:
IOJ-1919551 - "Integration with Citrix Cloud"
I would advise you to raise a Support ticket, indicating your interest in the Enhancement (quoting the IOJ-xxx number), so that we can link it to the internal work order and provide updated information to you as it becomes available. Currently, from what I can see there does not appear to be an ETA for this to be productised.
HTH,
Joseph
... View more
Nov 17, 2020
05:39 AM
Hello @marcog,
This article may be of some use here: What is "Uninstall" evidence?
To summarise, it is data that is typically extracted from the following registry keys:
[HKEY_LOCAL_MACHINE\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall] (32-bit applications)
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall] (64-bit applications)
I'd suggest that perhaps the application uninstall has left behind some residual data.
HTH,
Joseph
... View more
Nov 16, 2020
05:45 AM
1 Kudo
@marcog, I just tried in my test environment using:
INSERT INTO ComplianceComputerRole (ResourceName, DefaultValue, ManageLicenses)
VALUES ('ComplianceComputerRole.NewRole', 'NewRole', 1)
...but received a FK constraint error:
The INSERT statement conflicted with the FOREIGN KEY constraint "FK_ComplianceComputerRole_ResourceString". The conflict occurred in database "FNMSCompliance", table "dbo.ComplianceResourceString", column 'ResourceString'.
...so, I guess not. This makes sense, now that I think about it.
So, looks like your culprit was most likely a business adapter.
... View more
Nov 16, 2020
05:36 AM
2 Kudos
@marcog,
(Always take a backup before running any deletions!)
1) Use the following SQL to find out the ComplianceComputerRoleID associated with the bad role:
SELECT * FROM ComplianceComputerRole
2) Use the following SQL to ensure that there are no inventory devices that are currently using this bad role:
SELECT * FROM ComplianceComputer WHERE ComplianceComputerRoleID = <ID from previous step>
3) Assuming 0 results from step 2, simply use:
DELETE FROM ComplianceComputerRole WHERE ComplianceComputerRoleID = <ID from step 1>
If you got > 0 results in step 2, then please assign a correct role to those machines before removing the bad role.
... View more
Nov 16, 2020
03:16 AM
2 Kudos
Hi @marcog,
Are you perhaps referring to 'device role' on an inventory device object?
These can be created by business adapter imports, or by direct updates to the table ComplianceComputerRole. I would say that the former is more likely.
From my test environment, seems that there are 8 OOTB device roles, as pictured below. Do you have more than that?
HTH,
Joseph
... View more
Nov 16, 2020
02:36 AM
@Ronny_OO7 - XenDesktop inventory utilises WinRM for remote execution of Powershell, so port 5985 is used.
https://docs.flexera.com/fnms/EN/WebHelp/index.html#topics/FIB-PortsAndURLs.html - see 'tip' under ref #11
HTH,
Joseph
... View more
Nov 16, 2020
12:59 AM
2 Kudos
Hello @marcog,
The 'All Inventory' page is populated by a view named Grid_ComputersListModel, which resides in the Compliance database.
The schema reference guide describes all tables (not views) in the Compliance and Inventory databases: https://docs.flexera.com/fnms/EN/Schema/index.html
In this particular scenario, you are most likely interested in the ComplianceComputer table, as that is where most of the 'final' data is stored for an inventory device record.
HTH,
Joseph
... View more
Nov 13, 2020
09:41 AM
2 Kudos
Hello Erick,
The difference between Last Used Date and Last Inventory Date may be easily explained. The two fields (inventory and usage) are populated by completely different files generated by the FNMS agent - assuming that you are using the agent for usage tracking:
Usage: .MMI
Inventory: .NDI
So, it is possible that there is a problem with the inventory side of the device (e.g. ndtrack is hung or erroring out), yet the usage component may be continuing just fine. That's one example of a scenario where those dates might become out of sync.
Regarding your question " If SCCM is providing the history, then why doesn't the latest inventory source show SCCM?" - h ere is a useful link detailing the definition of 'Last inventory date': https://docs.flexera.com/fnms/EN/WebHelp/index.html#topics/Dev-All_Inventory.html
"The date when the last inventory information was collected by the Last inventory source for this inventory device. The inventory process generates the value of this field."
Checking the definition for 'Last inventory source':
"If you have multiple overlapping inventory sources that report on the same device, it is possible for some inventory details to come from one source and other details from another source. This column identifies the most recent source of inventory that reported the majority of the hardware properties for this device."
So, if the agent is configured to be your 'primary' data source, then the last inventory source (and by extension, last inventory date) will remain as the agent, as this will likely be providing the majority of your hardware properties.
HTH,
Joseph
... View more
Nov 12, 2020
11:21 AM
1 Kudo
Hello @dbeckner,
.NDI files will be sent to:
C:\ProgramData\Flexera Software\Incoming\Inventories
.VDI files will be sent to:
C:\ProgramData\Flexera Software\Incoming\VdiAccess
HTH,
Joseph
... View more
About
Technical Support Engineer
Warrington, Cheshire, UK
Latest posts by jjensen
Subject | Views | Posted |
---|---|---|
1565 | Dec 09, 2020 05:04 AM | |
1296 | Dec 09, 2020 02:55 AM | |
1438 | Dec 03, 2020 04:23 AM | |
1444 | Dec 03, 2020 03:34 AM | |
934 | Nov 20, 2020 01:38 AM | |
1971 | Nov 19, 2020 01:14 AM | |
1384 | Nov 18, 2020 06:05 AM | |
2007 | Nov 17, 2020 05:39 AM | |
1728 | Nov 16, 2020 05:45 AM | |
2236 | Nov 16, 2020 05:36 AM |
Activity Feed
- Got a Kudo for Re: FNMS Access Logs. Apr 25, 2022 11:18 PM
- Got a Kudo for Re: FNMS support for Citrix Cloud. Jun 21, 2021 05:52 AM
- Got a Kudo for Re: Discovery. Feb 24, 2021 06:16 AM
- Got a Kudo for Re: Difference between Last Inventory date and application Last Used date. Jan 15, 2021 04:45 AM
- Got a Kudo for Re: All Inventory info in FNMS DB. Jan 15, 2021 04:43 AM
- Got a Kudo for Re: Is it possible to create new roles?. Jan 15, 2021 04:42 AM
- Kudoed Top Contributors November 2020 for KPBussey. Dec 22, 2020 08:04 AM
- Got a Kudo for Re: Any changes on Inventory setting page is throwing error while trying to save. Dec 21, 2020 06:56 AM
- Got a Kudo for Re: Application last used date is populated as a recent date, but the .exe is not showing raw software usage for the device.. Dec 21, 2020 06:47 AM
- Kudoed How to raise Content Requests through the Support Portal for aalfonso. Dec 17, 2020 08:30 AM
- Kudoed Sharepoint Server 2019 Edition Recognition for jevans. Dec 14, 2020 05:24 AM
- Got a Kudo for Re: Any changes on Inventory setting page is throwing error while trying to save. Dec 09, 2020 08:56 AM
- Posted Re: Any changes on Inventory setting page is throwing error while trying to save on FlexNet Manager Forum. Dec 09, 2020 05:04 AM
- Posted Re: Application last used date is populated as a recent date, but the .exe is not showing raw software usage for the device. on FlexNet Manager Forum. Dec 09, 2020 02:55 AM
- Kudoed Re: configuration is not getting applied while installing agent on MAC for bmaudlin. Dec 08, 2020 07:52 AM
- Got a Kudo for Re: adding parameters to a remote inventory action. Dec 06, 2020 05:56 PM
- Posted Re: adding parameters to a remote inventory action on FlexNet Manager Forum. Dec 03, 2020 04:23 AM
- Kudoed adding parameters to a remote inventory action for jasonlu. Dec 03, 2020 03:35 AM
- Posted Re: adding parameters to a remote inventory action on FlexNet Manager Forum. Dec 03, 2020 03:34 AM
- Got a Kudo for Re: Difference between Last Inventory date and application Last Used date. Dec 03, 2020 01:02 AM