Hi Sushanth,   Thanks for help and your share your experience with me. I have raised ticket to security team for to check the access for "www.managesoft.com". Raised ticket to Flexera to check on this. Will update once received any update from them. Thanks, Dhananjayan M ... View more

Hi,   Any help on this issue   Regards, Dhananjayan M ... View more

Hi ,   Thanks for the help ... View more

Hi, I am able to download the Recognition log file and Purl files using the below link in the server manually. url:  https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab     https://www.managesoft.com/support/Compliance/EOSL.cab https://www.managesoft.com/support/Compliance/PURL.cab But i am unable to download this file PURL PURLs: https://update.managesoft.com:443/ProductUseRights and getting 443 error. Second Point: i have tried to ping and tracert using the www.managesoft.com but getting the error message and attached. Error message: C:\Users\SRVC_TACM_FNMS_PROD>tracert www.managesoft.com Unable to resolve target system name www.managesoft.com. C:\Users\SRVC_TACM_FNMS_PROD>ping www.managesoft.com Ping request could not find host www.managesoft.com. Please check the name and try again Log files also attached only we have received error message on mgsimportrecognition and recongition log file attached, this log file successful because i have ran ARL manually on April 29th.   Please check on this issue and provide me some updates on this issue.   Thanks, Dhananjayan M   ... View more

Hi, I have recognition task scheduler running fine without any issues. No ARL log files Present and log file not created. SKU Log file also not created. I have attached the msgrecognition file attached and below is the error messgae.   Error message: 020-05-08 01:00:49,738 [onImport.ContentImport] [INFO ] Waiting 40 seconds before trying again 2020-05-08 01:01:29,754 [onImport.ContentImport] [WARN ] RecognitionAfter82.cab download attempt 4 of 5 failed with System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com' 2020-05-08 01:01:29,754 [onImport.ContentImport] [INFO ] Waiting 80 seconds before trying again 2020-05-08 01:02:49,770 [onImport.ContentImport] [WARN ] RecognitionAfter82.cab download attempt 5 of 5 failed with System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com' 2020-05-08 01:02:49,786 [.RecognitionImportTool] [ERROR] Unexpected error occured 2020-05-08 01:02:49,880 [.RecognitionImportTool] [ERROR] ManageSoft.Compliance.Logic.Core.Impl.Licensing.RecognitionImport.ContentDownloadException: Could not download https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab ---> ManageSoft.Compliance.Logic.Core.API.ImportRecognitionDownloadException: Failed to download the file 'https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab' to 'C:\ProgramData\Flexera Software\FlexNet Manager Platform\DataImport\Content\ARL\RecognitionAfter82.cab'. ---> Flexera.Web.Client.MaxAttemptsExceededException: One or more errors occurred. ---> System.Net.WebException: The remote name could not be resolved: 'www.managesoft.com' at System.Net.WebClient.DownloadFile(Uri address, String fileName)   Files attached. Please help to troubleshoot further. Regards, Dhananjayan M ... View more

Hi Blalvani, I have opened the IIS in the server. Please let me know where we can setup this thing in the IIS. So that i can check and update the status. i am seeing in the IIS  "443, https" is enabled in BDNA. the same i have attached screen shot. When i try to update the shortcut in the server i am unable to update the link and getting access denied error. Screen shots attached for reference Please help us on this issue. Thanks, Dhananjayan M   ... View more

Hi Adrian, Good day, After long time working with windows team we are able to get access to the below links in the batch server. For the ARL: https://www.managesoft.com/support/Compliance/RecognitionAfter82.cab • For the EOSL library: https://www.managesoft.com/support/Compliance/EOSL.cab • For the SKU library: https://www.managesoft.com/support/Compliance/PURL.cab Please let me know how we get this link will be automatically update in the FNMS Batch server. If you have any steps please guide i will try in the server. Thanks, Dhananjayan M     ... View more

Hi, Still unable to find those certificate. Thanks, Dhananjayan M ... View more

Hi,   I have tried to check the certificate from iis and unable to find. I have also verified from MMC but not able to find the certificate. please find the attached screen shot.   Thanks, Dhananjayan M ... View more

attachment missing   ... View more

Hi, We dont have internet access to server.we have updated last year manually for ARl/PURL. We need to check why this not happening automatically. i have verified the document and manual process ask to follow for this issue. i have started the recoginition data import scheduler in the task. please find the attached screen shot. Please let me know every time we need to follow the manual process for this issue?   Thanks, dhananjayan M ... View more