Good Article it will be help full to all newbies or Learners. Thank You, - Nth Sports ... View more

anybody from installshield can make a response, i am not getting response for last few tickets, anything i miss? ... View more

any updates on this issue? ... View more

thanks for the reply @Jenifer  I tried what you said, below are my observations and refer snap for more details. all looks good ARP listed name and folder name is intact not changed, but the product name listed as existing installed instance window during installing package resets to default name. ... View more

Hi @sysadmin-blr ,    This is purely related to your installer class, you have to handle this in your installer class custom action: You can find more information in the below msdn thread: https://social.msdn.microsoft.com/Forums/windows/en-US/c28a9a1c-cb1d-44ce-abd8-d5942091608d/installstate-file-is-not-removed-by-the-uninstall-action?forum=winformssetup   Hope this helps you. ... View more

Hi @Jenifer  Which .msi file you are saying, how do we know that path in clients environment?. where the setup.exe extract .msi to... ... View more

You need to have either InstallShield 2018 Professional or Premier edition installed to work with .ism files. InstallShield limited edition cannot open or build projects if it has anything above the capability set of the Limited Edition. ... View more

I submitted a rather lengthy reply. It was there for a while. Somehow it disappeared. Does anyone at Flexera know why that might be? ... View more

hi @banna_k  thanks for the reply, i saw this article but i use 2018 r2 pro, which is not listed in this article.. please suggest. ... View more

Hi @sysadmin-blr , See your issue can be solved by going through the below links, looks like you have to handle your own through custom action to create a unique name. https://community.flexera.com/t5/InstallShield-Forum/Install-the-same-service-multiple-times-under-different-names/m-p/46820 https://community.flexera.com/t5/InstallShield-Forum/Multiple-Services-using-SRVANY-EXE/m-p/43416 https://journalofasoftwaredev.wordpress.com/2008/07/16/multiple-instances-of-same-windows-service/   ... View more

Hi Team, Yes. We have defined separate Product code for each instance. Please refer the attachment for " Overridden Uninstall method" details. Thanks, Ramesh P. ... View more

Hi Ramesh P. I could see your case has been resolved from our side, we have returned your license. You need to use the same activation code that you used for activation earlier. Can you please check and confirm if that is working. Thanks, Bikram ... View more

You can search the Registry - in particular the Uninstall information that represents your installers. Look for the DisplayName using a SystemSearch. Set the SystemSearch to a custom Windows Installer property. It is expected you know the ProductCode GUID for all the instances. Compare the result of the SystemSearch to the property entered on the dialog. This is expected to occur in the User Interface for you to handle accordingly. ... View more

Hi @sysadmin-blr, I have tried the same and it seems to work as expected. As suggested by @Jenifer did you try calling the base class when overriding the OnBeforeUninstall(IDictionary savedState) function. protected override void OnBeforeUninstall(IDictionary savedState) { base.OnBeforeUninstall(savedState); // Your code goes here // } Thanks, ... View more