We are trying to find out the name of the AD Group(s) per package.  I have this query but it is giving me a GUID for the AD Group.  How do I get the AD Group name?  I can't find the table or view to find that information. SELECT T0.*, T1.PackageTitle, T1.PackageVisible, T1.AddtoGroupAction FROM [AppPortal].[dbo].[WD_PackageSecurity] T0 JOIN WD_WebPackages T1 ON T1.PackageID = T0.PackageID_FK Order by PackageID_FK Thank you! ... View more

We are implementing My Apps in our environment.  We have two questions: 1.) When we tested selecting "Keep" for an application, it sent the global Software/General Catalog Item Request Order email.  We do not understand that.  The user already has the software, they are not requesting anything except to not uninstall it.  How can we turn that off or modify it.  We can't modify the Software/General Catalog Item Request since we use that for our hundreds of catalog items.  We don't understand why it wouldn't use the the ones that were created for My Apps, such as License Reclamation Keep Program - After Submit. 2.) When someone selects Keep - does that prevent My App from sending an uninstall request for a certain amount of time?  Does it start a clock where it won't ask the person if they want to Keep/Uninstall the software again?  Does it depend on what they select in the Keep checkout process? Thanks, Joan ... View more

We customized the “My Apps - Alert Email Notification”.  We begin the notification with the user's first name.  That variable is not getting resolved. I have tried every variable I can find in the notification but none of them resolve (listed below).  However, the notification gets sent to the person's email address. We checked the User Computer Relationships and all the information is populated.  Why can it grab the email address but not the first name? We tried these variables in our testing: ##Visitor_sAMAccountName## ##UserName## ##Requester_UserName##  ##Username##  ##Email## ##Requester_Email## ##Email## ##Visitor_givenName## ##FullName##  ##Requester_FirstName## ##FirstName##  ##TargetUserName## ##UniqueName##  ##UniqueUserName##  ##Username## ##Requester_PrimaryUser##  ##Requester_UniqueName##  ##Username## None of them resolve.  However, the ##Target## and ##MY_APPS_ALERT_TABLE## variables work. Thanks, Joan ... View more

We are implementing My Apps in App Portal and are working on how the entire process will work from the end users point of view.  We have the initial email configured to send to the end user asking if they use the software any longer.  If the user indicates they don't, we would like to have a reminder email sent to the user a few days before the software is reclaimed. We don't see a way to do that.  Is there a reminder email option? Also, we wonder if the user doesn't respond to the initial notification, is there a way to send another email? Thanks, Joan ... View more