Join this on-demand learning lab to hear an update from Kimberly May, Vice President of Support. Kimberly is revamping the way that Flexera provides support and in this session, she shares with us her insight regarding the progress that she has made.  If you are having trouble viewing the video, please click here. ... View more

Summary An overview and outline of the self-guided training and enablement content available to Flexera customer and partners Synopsis Flexera Self-Guided Online Training   Flexera provides a variety of free online content for our partners and customers that is designed to help you become successful using Flexera products. This includes:   Recorded demos Short eLearning courses presenting concepts and best practices Learning paths for common tasks Downloadable PDFs of each course "How To" articles and briefs Quizzes to test your knowledge Table of Contents   This article reviews the following topics:   Accessing the Learning Center Finding the Right Content Our content library is ever-growing! If you don't immediately see a topic of interest, please continue to check your specific product frequently.   Discussion Accessing the Learning Center The Learning Center is accessible via the Customer Community and Partner Community home page. Customer community credentials are required in order to access the Learning Center Find the Right Content The Flexera on-demand catalog contains hundreds, even thousands of pieces of knowledge, so how do you find just the right module to answer your questions today? There are two methods: 1. Use the global search in order to locate a specific topic or item. The global search allows you to search for a specific topic while applying appropriate filters from the related categories. We have created more granular content so you can quickly find that two-minute demo you are looking for instead of sitting through an hour course to find one demo. 2. Search by knowledge level, product, or role. Once you find the content you are looking for, you will be able to register and start immediately. You will always be able to review the content you are currently registered for and the status from the My Learning Path page available from the pull-down menu next to the search bar.     Additional Information Questions? Email learning@flexera.com. ... View more

Summary This document is a high-level overview of important getting started tasks for new FlexNet Manager Suite Cloud customers. Welcome to FlexNet Manager Suite Cloud Welcome to FlexNet Manager Suite Cloud, the software license management and optimization tool that lets you take control of your enterprise's software assets. This document is designed for new FlexNet Manager Suite customers and provides information specific to customers awaiting implementation. In addition to reviewing this information, we invite you to register for a course on Getting Started with Software License Optimization in FlexNet Manager. Contents Welcome to the FlexNet Manager Suite FlexNet Manager Suite Environments Production (PROD) User Acceptance Testing (UAT) Flexera System Status Dashboard Your Resources New Customer Checklist Discussion FlexNet Manager Suite Environments FlexNet Manager Suite for Cloud has two environments: Production (PROD) User Acceptance Testing (UAT). Note: Newly created accounts in the FlexNet Manager Suite environments not using SAML/SSO receive a password email from flexerasoftware@flexnetoperations.com. Production (PROD) The Production instance is a live environment. PROD URLs take the following structure: https://<yourcompany>.flexnetmanager.com/Suite (US) https://<yourcompany>.flexnetmanager.eu/Suite (EU) User Acceptance Testing (UAT) The UAT environment is the place to perform configuration, integration development, testing and training. UAT URLs take the following structure: https://<yourcompany>.uat.flexnetmanager.com/Suite (US) https://<yourcompany>.uat.flexnetmanager.eu/Suite (EU) Flexera System Status Dashboard The Flexera System Status Dashboard (https://status.flexera.com) provides real-time insights into service availability. This enables you to confirm or rule out a system disruption prior to contacting our Support Team. In addition to the dashboard display, you can subscribe for email, SMS or RSS notifications from the dashboard. By default, you are opted in to all product notifications. There is an option to select/de-select your product preferences to limit which notifications you receive for a specific cloud service availability. The dashboard shows: Scheduled outages, due to maintenance, or product or certificate updates Unscheduled outages. Your Resources Product There are three types of product documentation: Product-specific documentation Available from the Flexera Product Documentation site, as well as within the product itself. Product release information Adapters, Binaries, Beacon Tools To access FlexNet Manager Suite product information, perform the following steps: Go to the Flexera Community: https://community.flexera.com and Sign In. Select FlexNet Manager from the products available. The FlexNet Manager Suite page opens. From this page, you have several options: Select Product Documentation, Flexera’s repository for all documents related to your product; for example: Online Help User Guides Resolved Issues, and more. Select FlexNet Manager knowledge base for articles about FlexNet Manager, written by customers in the Community and Flexera employees. Select FlexNet Manager forum for Questions and Answers about FlexNet Manager, posed and answered by customers in the Community and Flexera employees. Select FlexNet Manager blog for the latest information updates about FlexNet Manager, posted by Flexera employees. Select FlexNet Manager Release blog for the latest information updates related to releases of FlexNet Manager versions and components, posted by Flexera employees. Flexera Community The Flexera Community is the most efficient way to engage with your technical support team. Through the Community (login required), you can: Access the Flexera Learning Center Submit a support request, limited to two technical contacts per account Access Knowledge Base articles Engage with customers through product forums Register for a Learning Lab through the Customer Event Calendar Suggest a product enhancement through the Ideas forum. Your Technical Support Team Flexera's Technical Support team assists you with: Configuration and integration, such as enabling single sign-on for FlexNet Manager Suite Troubleshooting product issues on the cloud servers, beacons and agents Managing requests for new features/changes to the product Advice on supported integrations Providing guidance on effective use of documentation and knowledge base articles. Tip: If you did not receive the order confirmation or the Welcome to the Flexera Account Management Portal email, click here to reset your password. Global Consulting Services and Technical Account Management Flexera's team of industry experts is ready to engage with you regarding strategy, product implementation, training, and customized projects. The how is often the most pressing question. But the when is equally important. Our team employs slow in, fast out methodologies to deploy projects on-budget and on-time. For more information about these following services, email success@flexera.com. Product implementation Custom business adapters Third party integration implementations License positions. Tip: We recommend customers start with accessing these topics in the product online help: Chapter One, Configuring Your Web Browser and Chapter Four, Management Dashboard. Another excellent resource is the Gathering FlexNet Inventory PDF that is accessible on the first page of the online help. New Customer Checklist The following items describe key onboarding tasks. Item Description FlexNet Environments Accessed the Production and UAT environments Bookmarked environment URLs Created accounts and assigned roles in both the UAT and Production FlexNet Manager Suite environments for appropriate individuals Located the online help library in both the UAT and Production FlexNet Manager Suite environments Flexera  Community Updated technical contacts in My Profile Accessed the Flexera Learning Center Registered for a course via the Learning Calendar Flexera System Status Dashboard Accessed and bookmarked the System Status Dashboard URL: https://status.flexera.com Signed up for notifications Customer Resources Visited the Flexera Customer Channel-Software Buyers Registered for a Welcome to Flexera session Prepare for Implementation Documented your solution design, architecture, hardware and software asset management goals, initiatives and life cycle milestones Prepared to record each step of the installation and customization details Watched this recorded Learning Lab about how to assess your Software Asset Management (SAM) program Software and Content Library Updates Subscribed to the FlexNet Manager Content Blog to receive email notifications regarding content library updates Tip: We recommend you start with the Getting Started and Planning for Success Learning Path, located in the Flexera Learning Center (accessible via the Flexera Community). ... 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Summary The Software Vulnerability Research and the SVM solutions have introduced CVSS3 scoring after the inception of CVSS3 by the Secunia Research team at Flexera.  Synopsis This change was done for the following product: Software Vulnerability Manager Implementation Date: May 18th, 2018 In addition to our own Secunia advisory criticality rating, Flexera scores vulnerability advisories using the industry-standard Common Vulnerability Scoring System (CVSS). Previously, this has been done using the version 2.0 standard. Beginning on 5/18/2018, Secunia Research at Flexera began using the newer version 3.0 standard. Older scores have not been updated retroactively. All new advisories issued after this date using CVSS v3.0 are being tracked now. This was implemented in two phases. First, on 4/25, we introduced updates to Software Vulnerability Manager so it's capable of handling CVSS v3.0. Secondly, on 5/18, Secunia Research began recording CVSS scores using the version 3.0 standard. Discussion In the User Interface Flexera now identifies v3.0 scores by indicating "v3" alongside the score in green. In the API All API calls returning CVSS data began returning the second set of values for CVSS v3.0 to differentiate between CVSS v2.0 and CVSS v3.0 scores. After the inception of CVSS v3.0 scores, the previous CVSS value was replaced with a blank ( -eq $Null) and the correct value that should be tracked going forward is, therefore, CVSS v3.0. The label CVSS Score represents CVSS v2.0 (it was not renamed to avoid breaking existing scripts). New CVSS 3.0 values are now represented as cvss3_score. In the XML A change to the schema was necessary to add specific values for CVSS v3.0 scores. As with the JSON API values above, we added a cvss3 label to distinguish v3.0 scores. If any scripts or processes consuming this data parse this information, there is potential for a breaking change to result. In Email Notifications Emails will contain both v2.0 and v3.0 labels, the v3.0 value will be empty until we begin adding v3.0 scores, at this time the v2.0 value will become empty. In PDF reports PDF reports containing CVSS values will show CVSS v2.0 (displayed as CVSS) or CVSS v3.0 (displayed as CVSS3) as appropriate.   For more on CVSS see https://nvd.nist.gov/vuln-metrics/cvss   ... View more

Hi everyone! Thanks for attending this morning's session! A few questions: -how frequent would you like to see these sessions? -what other topics would you like to see? ... View more