Summary This article provides information on the fixes included in App Portal 9.5.3.0 (App Portal 2015 Hotfix C) version. Synopsis This article provides information on the fixes included in App Portal 9.5.3.0 (App Portal 2015 Hotfix C) version. Discussion App Portal 9.5.3.0 version includes the following fixes: App Portal 2015 Hot Fix C IOJ-1731353 - Initial approval email does not get sent, when General -Request for approval notification contains the word "table" IOJ-1730280 - Request on Behalf of for offline machines displays incorrect message IOJ-1729411- Alternate catalog items do not display price when selected IOJ-1734064 - Add an API to allow creation of Altiris policy IOJ-1726012- Inventory Cost ? cost conversion is not updated for FNMP inventory. IOJ-1733905 - Disable Permanent installation does not work when leasing is enabled. IOJ-1731647 - Unable to select existing machine for OS Deployment IOJ-1733245 - Clone/migrate - Uninstall from source computer - delivering wrong SW product. IOJ-1734065 - Approvals do not work in a multi forest environment Additional Information If you are experiencing similar issues in your environment, please contact Technical Support to obtain this hotfix version ... View more

Summary This article provides information on the fixes included in App Portal 9.5.2.0 (App Portal 2015 Hotfix B) version. Symptoms This article provides information on the fixes included in App Portal 9.5.2.0 (App Portal 2015 Hotfix B) version. Cause App Portal 9.5.2.0 version includes the following fixes: App Portal 2015 Hot Fix B IOJ-1727904 - OSD Application Variable values missing in SCCM Client IOJ-1726778 - App Portal inserts the wrong device into collection. IOJ-1726539 - Custom property in Custom Computer Sync SQL Query not resolving variable IOJ-1726426 - Direct link to catalog item does not work IOJ-1726037 - Error adding Computer variables for Bare-metal deployments IOJ-1725913 - In 'Specify Approver' ddl the values are not displayed when clicked on the ddl button and when tried to type the name it's appending with the text 'Specify Approver'. IOJ-1725840 - Broken Workflows can't be edited or deleted (formerly: Workflows with no approvers cannot be edited) IOJ-1721723 - New catalog items are added to wrong category when using the wizard. IOJ-1721129 - Lease period expires in one day IOJ-1720403 - Licensing error thrown when first computer mapping is part of the exclude collection IOJ-1720142 - Computer not removed from Collection when request fails for Applications IOJ-1665381 - Blank status shown in My Requests when automatically fail package is triggered IOJ-1723622 - OSD Roles are not applied IOJ-1728973 - OSD Default Time Zone not set IOJ-1665225 - Font for ##Approver## in "Software-Data" grid is ignored in notifications. IOJ-1728940 - Status not processed for localized catalog items IOJ-1700863 - App Portal API WebService cancelRequest method ignores bDoNotifications parameter value IOJ-1728169 - support tools does not work with a custom license view is used IOJ-1727820 - Submitting uninstall request results in install when using request-on-behalf IOJ-1727146 - Summary request incorrect when a question template is specified IOJ-1727016 - Support Tools tab not returning results IOJ-1729623 - When configuring a Workflow Manager action App Portal displays all valid selection values within the data group for a specific data element IOJ-1729232 - Added support for an admin setting to specify the Coalesce Digits for setting the ordering of OSD computer variables for Applications and Packages. This value was hard-coded to 3. IOJ-1726327 - Help Icon displayed even when turned off Additional Information If you are experiencing similar issues in your environment, please contact Technical Support to obtain this hotfix version. ... View more

Summary This article provides information on the fixes included in App Portal 11.0.2 (App Portal 2016 Service Pack 2) version. Synopsis This article provides information on the fixes included in App Portal 11.0.2 (App Portal 2016 Service Pack 2) version. Discussion App Portal 11.0.2 version includes the following fixes: App Portal 2016 Cumulative Service Pack 2 IOJ-1777476 - Group permissions not taking effect after upgrade. IOJ-1817199 - Group catalog Visibility Conditions do not work IOJ-1811354 - Auto Uninstall My Apps Alerts are not working IOJ-1816506 - Auto My App reclamation Requests not submitted when required questions are specified IOJ-1799263 - Request cannot be cancelled due to an error thrown when removing computer variables IOJ-1806299 - ConfigMgr Packages are not found when using column filters to search for packages not in the top 100 IOJ-1817051 - Questions are not bypassed during auto reclamation emails when Bypass question for uninstall checkout setting is enabled IOJ-1813261 - Multiple Software - Lease Expiring Notifications are being sent every hour IOJ-1811470 - GUID displayed instead of UserName when notes added by Approvers IOJ-1811246 - More button in Notes tab of Request details is always a blank blue box IOJ-1808947 - REST API authorization fails for a non admin user IOJ-1812823 - RequestNotes are not being displayed in My Requests page IOJ-1799242 - ##LastStatusID## passed to Remedy is inconsistent with value in WD_PackageRequests IOJ-1810078 - Unexpected error occurs during checkout for unknown user IOJ-1811850 - WorkflowActionID for WorkflowLevel is upgraded to Null value on upgrading App Portal from 2015 R2 to 2016 IOJ-1815339 - Purchase needed information incorrect in Second level approver notification IOJ-1814488 - Lease Extension options missing on the status tab of Request Details IOJ-1816798 - App Portal not detecting ActiveX control in IE browser in AP2016 IOJ-1816809 - MS Patch KB4012204 causes rendering issue with Catalog Item settings IOJ-1815621 - My Apps Alerts created have PackageID = 0 due to CheckFNMPLicensePosition not enabled IOJ-1810318 - 'empty search result' notification doesn't work on APM site IOJ-1808726 - REST APIs do not work if user logs into App Portal first IOJ-1816812 - Corporate logo update is not reflected on the Mobile Web Site IOJ-1817408 - "Automatically uninstall software if the user has not responded to the notification" setting does not work when Process Alerts task is run IOJ-1819665 - Catalog item reorder waiting period (in days) should be configurable The latest App Portal 2016 Service pack can be downloaded by logging in to the Product and License Center. Additional Information Current Available Hot fixes or Service Packs for App Portal 2016 Version ... View more

Summary When upgrading App Portal, an ?RPC Server is unavailable? Error may be encountered when running the upgrader. Symptoms When upgrading App Portal, an ?RPC Server is unavailable? Error may be encountered when running the upgrader executable. Upgrading Database Connection opened for upgrade Error Encountered: The RPC server is unavailable. (Exception from HRESULT: 0x800706BA) Cause App Portal makes a WMI call to the SCCM server and if a firewall blocks the WMI call, the error ?RPC Server is unavailable? will be encountered. Resolution To resolve the issue enable WMI/RPC ports on the network Firewall. ... View more

Summary This article provides information on the fixes included in App Portal 10.0.7 (App Portal 2015 R2 Service Pack 7) version. Synopsis This article provides information on the fixes included in App Portal 10.0.7 (App Portal 2015 R2 Service Pack 7) version. Discussion App Portal 10.0.7 version includes the following fixes: App Portal 2015 R2 Service Pack 7 IOJ-1799263 - Request cannot be cancelled due to an error thrown when removing computer variables IOJ-1735737 - Cannot checkout general catalog item when target device does not have client IOJ-1772112 - Altiris Custom Status Query not running if ItemName is "SoftwareDeliveryItem" IOJ-1757448 - Question Validation not enforced for multiline question format IOJ-1771732 - Catalog URL opens incorrectly in Internet Browser's new tab if there is a different Catalog item already opened IOJ-1766220 - Non Approval Requests go into Pending state IOJ-1771790 - Approver cannot approve Requests with Required questions based on a Standard condition IOJ-1771696 - Direct Link for Group catalog items doesn't work IOJ-1769913 - Unable to add additional application to App Survey Result by 'Add to deployment' button IOJ-1769552 - Incorrect Catalog Item added to the Category under "My Categories" IOJ-1765790 - Approval icon does not show if the Approval tab has exclusions IOJ-1770130 - Collection Cleanup is happening on Failed Deployments that are still being monitored for final status IOJ-1774089 - Error accessing My requests and Submitting Requests IOJ-1773872 - Legacy License reclamation requests are never inserted into uninstall collection IOJ-1772948 - Approver not prompted for Unanswered required questions IOJ-1771097 - Total cost of catalog items when ordered for multiple devices is incorrect IOJ-1767435 - Compliance (action) Alerts not processed until flexara ID added as license reclamation target. IOJ-1767554 - Manual List does not allow addition of offline machines IOJ-1772121 - App Portal Stops Processing Status of Workflow Requests if One Does Not Exist IOJ-1769649 - Category security AD property condition prevents categories from being displayed IOJ-1770448 - Conditioned approval workflows during ROB don't work as expected IOJ-1760343 - All icons and red exclamation are displayed on My Requests page when placing a reinstall request IOJ-1777090 - Not able to select correct Altiris "software delivery item" for policy if software delivery item has dependencies IOJ-1779845 - Incorrect ITSM workflow status displayed in My Requests page The latest App Portal 2015 R2 Service pack can be downloaded by logging in to the Product and License Center. App Portal 2015 R2 Service Pack 4 needs to be installed before applying App Portal 2015 R2 Service Pack 7. Additional Information Current Available Hotfixes or Service Packs for App Portal 2015 R2 Version ... View more

Summary This article provides information on the fixes included in App Portal 10.0.5 (App Portal 2015 R2 Service Pack 5) version. Synopsis This article provides information on the fixes included in App Portal 10.0.5 (App Portal 2015 R2 Service Pack 5) version. Discussion App Portal 10.0.5 version includes the following fixes: App Portal 2015 R2 Service Pack 5 IOJ-1757442 - When the Allow extension only up to maximum days allowed setting is set for a catalog item, the user is able to select an expiration date that is past the maximum number of days allowed. IOJ-1766351 - In App Portal v10.0.4, after filling in the AirWatch Server details and SCCM details, when the data sync is run, an exception is generated in the datasync.log which indicates that the AirWatch data sync has failed. An error message is generated in the datasync.log that states that the @ConfigMgrID parameter is not supplied. IOJ-1759893 - If a user name is entered during a custom approver search, the approver is not set correctly for a request. IOJ-1757914 - When performing a custom approver search, you are unable to search on anything other than Full Name; Display Name is not supported. IOJ-1756884, IOJ-1756887 - Request to optimize the number of HTTP GET calls when monitoring data. IOJ-1760606 - When generating a package request with Altiris deployment settings that requires approval, the package is deployed to the client machine even if the request was not approved; the approval requirement is ignored for package requests with Altiris deployment settings. IOJ-1758034 - When the browser is set to a non-English locale, devices are not removed from the collection even though the catalog item has the Remove from collection when complete? option selected. IOJ-1763106 - When a fallback discovery method is specified, it does not go to the fallback method because the IF statement checks for an invalid condition. The primary discovery method should not be equal to the fallback discovery method. IOJ-1758601 - The dollar symbol does not change to the local currency symbol for catalog items on the Browse Catalog tab even after activating the language in App Portal and localizing the user?s browser to that language. IOJ-1765788 - When performing Clone/Migrate, if multiple user-computer relationships exist for the same machine name, duplicate PC names are listed in the drop-down when trying to select the source/destination computer. IOJ-1762989 - If there is an apostrophe in an email address, the Casper user/computer mapping fails. IOJ-1765652 - Error is generated when searching for device under the Support Tools tab. IOJ-1761356 - When a computer or user Altiris filter is added to workflow conditions under the Collections tab, the conditions are not being applied. IOJ-1761742 - There are duplicate entries in the WD_User table and WD_Computer table. IOJ-1748311 - Request for option to localize announcements. IOJ-1759775 - Fixes for formatting issues of announcements. The latest App Portal 2015 R2 Service pack can be downloaded by logging in to the Product and License Center. App Portal 2015 R2 Service Pack 4 needs to be installed before applying App Portal 2015 R2 Service Pack 5. Additional Information Current Available Hotfixes or Service Packs for App Portal 2015 R2 Version ... View more

Summary This article discusses the steps to take to back up App Portal before an upgrade. Synopsis To restore App Portal to a previous state, a backup of App Portal is required. In general, it is considered a best practice to regularly back up the App Portal system and its database. In addition, any major changes to the site/schema, like an upgrade for example, should also be reason to create a current backup. Discussion Performing a backup on App Portal focuses on four key areas within the system. The four key areas within App Portal that should be reviewed for backup includes: Backing up the App Portal database Backing up the App Portal website Backing up the App Portal web server Backing up the App Portal web service on SCCM Server Backup App Portal Database: 1. Launch Microsoft SQL Server Management Studio. 2. Under the server name, expand Databases. 3. Right-click App Portal database, navigate to Tasks > Backup. 4. Remove the default destination by clicking Remove. 5. Click Add, select location and then click OK. 6. Click OK in Select Backup Destination window. 7. Click OK to begin backup. 8. Once backup is complete, click the OK button on the success window. Backup AppPortal Website: 1. Launch Command Prompt as an administrator. 2. Type the following command: %windir%\system32\inetsrv\appcmd.exe add backup appportal_website 3. Press the Enter key to execute the command. 4. Backup stored %windir%\system32\inetsrv\backup. Backup App Portal Web Server: 1. Launch Windows Server Backup. 2. In Actions pane, select Backup Once. 3. In Backup Options wizard, click the Next buton. 4. On Select Backup Configuration screen, select Custom, and then click the Next button. 5. Click Add Items, add C:\Program Files (x86)\Flexera Software, and then click Next. 6. Select destination type and location, and then complete the wizard Backup the App Portal web service on SCCM Server: 1. Launch Windows Server Backup on the SCCM Server. 2. In Actions pane, select Backup Once. 3. In Backup Options wizard, click the Next buton. 4. On Select Backup Configuration screen, select Custom, and then click the Next button. 5. Click Add Items, add C:\Program Files (x86)\Flexera Software, and then click Next. 6. Select destination type and location, and then complete the wizard ... View more

Summary This article provides a list of issues resolved in App Portal 2017 R1 version. Synopsis This article provides a list of issues resolved in App Portal 2017 R1 version. Discussion App Portal 2017 R1 version includes the following fixes: Issue Description IOJ-1760500 An upgrade to App Portal 2015 R2 SP4 failed, with following error message: Cannot insert the value NULL into column 'NoteDate', table 'AppPortal.dbo.WD_RequestNotes'; column does not allow nulls. IOJ-1762802 Request to provide an option in the user interface to stop the server task: Process Computers for My Apps alerts. App Portal adding support for running My Apps as a job; user can now stop and start the scheduled task. IOJ-1762804 A new option named Enable License Reclamation Policy has been added to enable or disable a previously existing My Apps reclamation process. IOJ-1767056 Request to add an API method to get ADGUID for user/group. IOJ-1769665 IOJ-1769666 Request to prevent custom DB tables and views from being deleted during upgrade for App Portal 2015 R2 and App Portal 2016. IOJ-1770970 For a catalog item with an ?include collection? condition on the Visibility tab of the Catalog Item Properties dialog box, the behavior experienced by a non-admin user from a machine which is not included in the collection is as follows: the user receives an error message when attempting to add this catalog item, listed in the Most Popular list, to the cart: This package is not compatible with your Operating System. IOJ-1773143 For a machine that is candidate for a Compliance (Action) alerts, the My Apps alert process will throw an exception. The exception is thrown both during the alert creation process triggered by the ESD Service as well as when a user visits the My Apps page. IOJ-1774406 Pressing submit multiple times during checkout results in duplicate requests. IOJ-1779188 App Portal AirWatch doesn't work with Windows 10 phones, even though the Windows 10 phone has been registered in AirWatch and a user/mobile device relationship can be seen. IOJ-1781183 When approval workflows are applied to all catalog items and a conditional collection (Altiris Filter) is included in this workflow, if a package request is made for a machine which is outside the collection, the request goes into a pending state instead of being deployed. IOJ-1781259 If no action alerts are configured, the My Apps tab displays the Software Policy Score and the software inventory for that device. However when an alert action catalog Item is created for one of the software applications installed on the device, the My Apps tab for that device displays nothing, not even the software inventory displayed for the device. IOJ-1799987 Request for more comprehensive documentation on the App Portal logs and what information is contained within them IOJ-1802619 When creating a new device for a bare metal OS deployment, the status of the request is not being picked up until a sync is performed. IOJ-1804337 The documentation for the AddCMTaskSequence API web method does not list the deploymentTechnology value for ConfigMgr. IOJ-1806299 When searching for packages in a grid, ConfigMgr packages are not found when using column filters if they are not in the top 100 packages in the catalog. IOJ-1808535 On the Browse Catalog tab, in both list view and card view, the maximum length for a catalog item title is 42 characters. Request to increase the number of characters displayed. IOJ-1811145 Request for option to be able to exclude ignored devices from My Apps View Devices reports. IOJ-1811847 Customer is seeing the following exception thrown in the ESDService.log file every time the service is started: The ConnectionString property has not been initialized (source: tmrEmailQueue_Elapsed) IOJ-1812201 IOJ-1816810 The App Portal installer creates two scheduled tasks (App Portal - Process Computers for My Apps Alerts and App Portal - Send out My Apps Email Notifications) and both are automatically configured to run as SYSTEM. They should be configured to run using the same user/group as the ESD Service and the SelfService app pool. IOJ-1812223 Request that all Service Packs should come with installation Instructions, IOJ-1812555 An error is generated in the ActiveDirectory.log when you add an AD group to the catalog item from the Security Groups tab of the Catalog Item Properties dialog box. IOJ-1814724 You are unable to change or localize the following message that is displayed when a requester attempts to add a catalog item that has no licenses available to the cart: PACKAGE_NAME cannot be added to the cart at this time because no license is available. Please contact your administrator. IOJ-1815287 If a direct link to a catalog item is provided to a user that does not have access to that catalog item?s associated category, that user is still permitted to add the catalog item to the cart. IOJ-1816831 Alerts for task sequence catalog items are not rendered correctly: HTML tags are displayed as plain text. IOJ-1818031 The values for masked variables are being displayed on the Variables subtab of the Request Details view on the My Requests tab. IOJ-1819567 On the Details view of a catalog item on the Browse Catalog tab, the catalog item title is truncated to 42 characters; there is no way to display the full title, and the full title is not displayed when hovering over the truncated title. IOJ-1826256 If an approver has a very long display name in Active Directory, they are unable to approve requests in App Portal. IOJ-1826370 On the Report tab, the length of the string exceeds the value set on the maxJsonLength property. IOJ-1830095 When an order was placed through REST API to App Portal when App Portal was not communicating with FlexNet Manager Suite, the order failed. ... View more

Summary Windows Authentication needs to be unlocked at the parent level Symptoms In App Portal when attempting to enable Windows Authentication in IIS manager for the ESD application, the following error may be encountered: Error: This configuration section cannot be used at this path. This happens when the section is locked at a parent level. Locking is either by default (overrideModeDefault="Deny"), or set explicitly by a location with overrideMode="Deny" or the legacy allowOverride="false" Cause The Windows Authentiation section is locked for the Default Web Site. Resolution To unlock Windows Authentication at the Default Web Site level, 1. Using IIS manager, select Default Web Site under the Sites view 2. Under the Feature view, select Configuration Editor 3. In the Section field, select System.WebServer/Security/authentication/WindowsAuthentication 4. Select "Unlock Section" You should now be able to enable Windows Authentication at the ESD application level. Additional Information If windows authentication is not enabled, then an exception will generally be displayed when accessing the App Portal site.. and exception similar to the following will typically be seen when windows authentication is not enabled: Server Error in '/ESD' Application. Object reference not set to an instance of an object. [NullReferenceException: Object reference not set to an instance of an object.] SelfService.ESD.SidToHex(SecurityIdentifier sid) +16 SelfService.ESD.StartSession(Boolean bDoRedirect, String ImpersonatedAccount, String ImpersonatedComputer) +6172 ASP.default_aspx.Page_Load(Object sender, EventArgs e) +287 System.Web.UI.Control.LoadRecursive() +70 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3177 ... View more

Summary This article provides information on the fixes included in App Portal 9.5.5.0 (App Portal 2015 Hotfix E) version. Synopsis This article provides information on the fixes included in App Portal 9.5.5.0 (App Portal 2015 Hotfix E) version. Discussion App Portal 9.5.5.0 version includes the following fixes: App Portal 2015 Hot Fix E IOJ-1737237 Altiris request status does not automatically fail when in Pending Deployment status IOJ-1737899 App Portal AddAltirisPolicy API Creates Unnecessarily Long Filter Names IOJ-1737682 Altiris inserts not processed if target user is "unknown" IOJ-1737238 Altiris request status does not automatically fail when in progress status IOJ-1736914 ConnectionCheck_Errors.log filled with SCCM errors when connecting to Altiris IOJ-1736993 Duplicate User/Computer relationships in Altiris environment IOJ-1736915 Non-Privileged Users able to see Support Tools from My Requests view in Altiris environment Additional Information If you are experiencing similar issues in your environment, please contact Technical Support to obtain this hotfix version. ... View more

Summary App Portal requests are not getting updated due to a bug within ConfigMgr 1511/1602 where status messages are not getting updated for packages installed on client machines that are reporting to secondary sites. Symptoms The "Waiting on Status" message gets displayed for requests within App Portal even though the package gets successfully installed on the client device. The request would eventually fail if no status messages are received from ConfigMgr. Cause There's a bug within ConfigMgr 1511 and 1602 version where status messages are not getting updated for packages installed on client machines that are reporting to secondary sites. Resolution The following queries can be run against ConfigMgr Database to determine if status messages are being returned to App Portal from ConfigMgr: Package Status Query Step 1: Run the following SQL query against App Portal to determine the SCCM AdvertisementID. Replace the appPortalRequestID '111' with the specific AppPortal RequestID. Replace the machineName variable 'MYMACHINENAME' with the target machine name. --Start of Query--- declare @appPortalRequestID as int declare @machineName as nvarchar(15) declare @advertID as nvarchar(255) set @appPortalRequestID = '111' set @machineName = 'MYMACHINENAME' select @advertID = sta.AdvertID from WD_SiteToAdvert sta inner join WD_WebPackages wp on wp.PackageID = sta.PackageID inner join wd_packagerequests pr on pr.packageid_fk = sta.packageid and pr.requesttype = sta.type where pr.RequestID = @appPortalRequestID and sta.Type = 0 select @advertID as CMAdvertisementID --End of Query--- Step 2: Run the following SQL query against the ConfigMgr database to get the status message. Replace the values for the machineName "MYMACHINENAME" with your machine name and also replace the advertid value "SA22001D" with the CMAdvertisementID returned from step 1. Note that there are two single quotes surrounding the machine name in the below query. --NOTE: This only works for Pacakges declare @p3 xml set @p3=convert(xml,N'<L><I>SA22001D</I></L>') exec sp_executesql N'SELECT StatusMessages.MachineName, StatusMessages.SiteCode, StatusMessageAttributes.AttributeValue AS AdvertID, StatusMessages.Time, OfferStatusInfo.MessageName, OfferStatusInfo.MessageState, OfferStatusInfo.MessageStateName, OfferStatusInfo.MessageID & 0x0000FFFF AS LastStatusID, StatusMessages.RecordID FROM StatusMessages INNER JOIN OfferStatusInfo ON StatusMessages.ID = OfferStatusInfo.MessageID INNER JOIN StatusMessageAttributes ON StatusMessages.RecordID = StatusMessageAttributes.RecordID WHERE (StatusMessageAttributes.AttributeID = 401) AND (StatusMessages.Type = 258) and StatusMessages.MachineName = ''MYMACHINENAME'' AND EXISTS (SELECT * FROM (select T.c.value(''.'',''nvarchar(255)'') as Id from @Ids.nodes(''/L/I'') T(c)) Ids where StatusMessageAttributes.AttributeValue = Ids.id) ORDER BY StatusMessages.Time DESC',N'@Ids xml',@Ids=@p3 --End of Query--- ... View more

Summary This article discusses how to resolve the issue where assets are not being added or removed from SCCM collections. Symptoms When new requests are submitted in App Portal, the assets are not being added to the App Portal collections within SCCM. The My Requests tab shows the status as "Pending Deployment". The CollectionInsert.log files show the insert counts increasing but not getting processed. The ESDWebService.log file on the SCCM server has the following error: Error processing insert for Request ID 1000 for collection ID CA100AAA Thread was being aborted. The same issue could be seen in the CollectionClean.log where assets are not being successfully removed from the collections after requests are processed. Cause This issue is caused when a large number of records need to be processed by the App Portal web service and a timeout exception occurs. The timeout exception gets logged in the Event Viewer logs on the SCCM server. Resolution This particular issue can be resolved by increasing the execution timeout value (e.g to 6 min) on the SCCM server machine under IIS manager Sites | Default Web Site | ESDWebService | Configuration Editor | system.web/httpRuntime | executionTimeout ... View more

Summary A runtime error is seen when attempting to access App Portal for the first time after installing the product. Symptoms When accessing the App Portal site for the first time after installing the product, either of the following error may be seen: Cause This runtime error is shown when any application error is encountered by the App Portal site based on the custom error settings. Resolution To enable the details of the specific error message to be displayed to local users, make the following changes on the App Portal server: 1. Using IIS manager, select the ESD application under the Sites | Default Web Site view 2. Under the Feature view, select Configuration Editor 3. In the Section field, select System.Web/customErrors 4. Change mode from "On" to "RemoteOnly" 5. Do an IISRESET 6. Launch the App Portal site using a browser Additional Information Setting the CustomErrors setting to RemoteOnly mode shows detailed errors only to local users. Remote users would still receive the custom error screens or fewer details. ... View more

Summary This article discusses troubleshooting steps if the My Apps tab does not get displayed for users. Synopsis This article discusses troubleshooting steps if the My Apps tab does not get displayed for users when accessing the App Portal site. Discussion If the My Apps tab does not get displayed for any users, please verify the following settings: App Portal is integrated with FlexNet Manager Platform or FlexNet Manager Suite under the Admin | Site Management | Settings | Integration | Flexera Service Gateway ?Enable My App Feature?? setting is checked under the Admin | Site Management | Settings | Web Site | Catalog Behavior | My Apps Options If the My Apps tab gets displayed for some users but not others: Verify the User Computer Relationship for that specific user and device exists under the Admin | Site Management | Imported Users and Computers | User Computer Relationships view. If the relationship does not exist, make sure the device is the primary device for that user in SCCM. Perform a data sync to import the latest changes from SCCM into App Portal. This can be done under the Admin | Site Management | Settings | Deployment | Common | Sync Data Now Additional Information For additional Information, please see Enabling and Configuring the My Apps Tab. ... View more