Summary This article provides information on the fixes included in App Portal 2015 R2 Service Pack A (10.0.1 version) Synopsis This article provides information on the fixes included in App Portal 2015 R2 Service Pack A (10.0.1 version). Discussion App Portal 10.0.1 version includes the following fixes: App Portal 2015 R2 Service Pack A IOJ-1743078 - Add support for using Proxy Server in App Portal when connecting to Internet Services IOJ-1743040 - Exception is thrown in the DataSync.log when synching a device having multiple IP Addresses IOJ-1742772 - When updating LastStateTime take greater of the InsertDate and LastStateTime returned from SCCM IOJ-1742538 - In logs the details about the 'Webservice' and the 'Command Action' are logged even though there is no webservice or command action attached to the CI. IOJ-1664328 - Collation conflict when adding variable to roles IOJ-1743329 - Add cost/currency and deployment details to API response IOJ-1743495 - Cannot enter form data, receive error on submit IOJ-1743555 - German language translation are cutoff in the toolbars IOJ-1743557 - Day, month, year date setup does not work in dashboard IOJ-1743792 - ITSM actions are not applied from Catalog Templates IOJ-1743777 - Get Email from App Portal database if AD fails The service pack can be downloaded from the following link: App Portal 2015 R2 Service Pack A Additional Information The App Portal hotfixes and service packs are cumulative. Only the latest release would need to be installed. Current Available Hotfixes or Service Packs for App Portal 2015 R2 Version ... View more

Summary The error is encountered when accessing the admin security or catalog security tab Symptoms The following error might be encountered when accessing either of the following tabs: Admin | Site Management | Admin Security Admin | Site Management | Catalog Security tab Server Error in '/ESD' Application. The source contains no Datarows. Cause The error is caused when App Portal attempts to load an invalid Admin security mapping or Catalog Security mapping stored in the App Portal database. This can happen when an Active Directory user or group that is currently mapped in the database is no longer valid in Active Directory. Workaround To workaround the issue, make a backup copy of the database and run the following SQL queries against the App Portal database to remove all the current security mappings. You can then repopulate the security mappings with valid Active Directory entries. If the error occurs under the Admin -> Site Management -> Admin Security tab, run the following SQL query: delete from WD_NodeSecurity If the error occurs under the Admin -> Site Management -> Catalog Security tab, run the following SQL query: delete from WD_CatalogSecurity After the manual database update, do an IISRESET on the App Portal Server. Log in to the App Portal site and repopulate the security mappings with valid Active Directory groups/users. Additional Information This issue has been fixed in App Portal 2015 R2 where the invalid Active Directory entry is shown as a blank account and can be deleted by the administrator account. ... View more

Summary This article provides information on the fixes included in App Portal 9.5.1.0 (App Portal 2015 Hotfix A) version Synopsis This article provides information on the fixes included in App Portal 9.5.1.0 (App Portal 2015 Hotfix A) version Discussion App Portal 9.5.1.0 version includes the following fixes: App Portal 2015 Hot Fix A IOJ-1724823 - Licensed App Uninstall from Browse Catalog and My Apps requires approval even though it is configured to NOT require approval IOJ-1722008 - License is not available checkbox ignored for workflow step IOJ-1723793 - Copied URL can be used by another user IOJ-1724943 - Status update query is timing out frequently IOJ-1724959 - Clicking on the uninstall icon on My Apps page results in an error IOJ-1723461 - Non-English text for ADD button is outside border tile IOJ-1721911 - Following error : Exception occurred in getting category tree for Category: 1 is seen in log files IOJ-1724553 - sp_Deploy_Get_Target_Packages method shows exception in logs when no DataRows are found IOJ-1722929 - Evaluating Collection Membership for dual SCCM environments doesn't work for Workflow Conditions IOJ-1725362 - Cannot enter hexadecimal values for MAC Address for new computers IOJ-1723379 - Checkout error: "Cannot select because this machine is not a recognized client" when using SCCM discovery and user has only one machine IOJ-1724960 - SCCM Connection - Error on Test button click IOJ-1724490 - Request on Behalf search not filtered when using licensed collection IOJ-1725323 - Can't submit a request on behalf for machine that is not online IOJ-1725577 - Machine policy refresh using SCCM 2012 only happens for Application and not for Packages IOJ-1720474 - User computer relationship mappings have null values IOJ-1725887 - On Request Summary page, the Currency symbol is always defaulted to '$' IOJ-1725519 - Inability to add a Task Sequence and a regular SCCM deployment to the cart at the same time IOJ-1725833 - Reset Notifications button deletes all default notifications from the database and App Portal Notifications Displaying in Wrong Language IOJ-1724942 - Smart Uninstall is now included to allow uninstallation of software via My Apps, that was not deployed using SCCM (Only MSI Packages are supported) Additional Information If you are experiencing similar issues in your environment, please contact Technical Support to obtain this hotfix version ... View more

Summary This article provides information on the fixes included in App Portal 11.0.4 (App Portal 2016 Service Pack 4) version. Synopsis This article provides information on the fixes included in App Portal 11.0.4 (App Portal 2016 Service Pack 4) version. Discussion App Portal 11.0.4 version includes the following fixes: App Portal 2016 Cumulative Service Pack 4 IOJ-1823479 - Search terms are still being applied after the terms are cleared IOJ-1802619 - Status not processed for Bare-Metal OSD until sync is performed IOJ-1801253 - App portal uses "localized" currency symbol, even if currency not enabled IOJ-1742146 - User Defined Scheduling for Catalog Items is miscalculating Submission time IOJ-1827357 - Error during user based deployment requests through REST API IOJ-1809669 - Text Wrapping for Brief Description is not correct IOJ-1817712 - Default Automatically Failed thresholds set at Global Level are not being applied IOJ-1825816 - Error while accessing MyApps from client machine IOJ-1803063 - Duplicate API requests caused an error IOJ-1826643 - Devices not getting removed from collection when requests are cancelled and the browser is set to non-english locale IOJ-1771097 - Ordering an item for 2 people doesn't get calculated correctly IOJ-1814873 - Users REST API's not returning the correct users IOJ-1830095 - Order submission in App Portal fails when FNMS is not communicating IOJ-1816526 - Reclamation Notification not being sent when "Notify user once the uninstallation of unused software is complete" setting is checked IOJ-1822690 - Cannot view request notes past the More... IOJ-1823472 - 'Filter By Install Status' option under My Requests 'Advanced tab' is not working correctly. IOJ-1816831 - Alerts for Task Sequences do not Display HTML correctly IOJ-1801042 - Error in Profile.aspx page IOJ-1823248 - Clear Browse Catalog search when term removed IOJ-1762735 - Hardware Requirements options ?Do Nothing? and ?Always Require Approval? do not work as expected IOJ-1818815 - App Portal is attempting find associative catalogs for Flexera IDs that does not have any My Apps policy created IOJ-1826261 - With REST API's you can submit an order on a disabled catalog item IOJ-1833057 - Experiencing too many errors which need to be suppressed IOJ-1818820 - Deleted catalog is being selected for My Apps associative catalog when multiple catalogs tied to FUID are found IOJ-1836724 - Collections/Deployments not deleted from SCCM when deleting catalog item IOJ-1840332 - Orders taking a long time to process IOJ-1813261 - Multiple Software - Lease Expiring Notifications are being sent IOJ-1826622 - Approvers can't approve requests IOJ-1811327 - API to change ICON of a catalog item IOJ-1822711 - Have to Leave add users screen cause does nothing after first add IOJ-1826090 - Visibility issue when Catalog item is in Multiple categories IOJ-1809910 - Capability to prevent users from creating duplicate requests needs to modified IOJ-1839502 - Variables not being Cleaned up in case of successful OS Deployment IOJ-1830754 - Login to APM (Slow login behavior) and issues with Visibility conditions IOJ-1827983 - My Apps alert generation does not detect available uninstall package for some applications (thus requiring SmartUninstall, instead of using the existing uninstall) IOJ-1827988 - My Apps does not display any data when multiple action alerts target the same device for the same action alert catalog item IOJ-1827987 - My Apps REST endpoint for submitting a Keep response to an alert submits an Uninstall request IOJ-1827985 - My Apps REST endpoint for pending alerts does not include the application name in the alert message for applications requiring SmartUninstall IOJ-1770890 - Default value for [WD_WebPackages].[CheckFNMPLicensePosition] is incorrect The latest App Portal 2016 Service pack can be downloaded by logging in to the Product and License Center. ... View more

Summary This article provides information on the fixes included in App Portal 2015 R2 Service Pack C (10.0.3 version). Synopsis App Portal 10.0.3 version includes the following fixes: App Portal 2015 R2 Service Pack C IOJ-1743784 - Unable to complete checkout due to "violation of primary key constraint" IOJ-1753116 - Deployment technology for request does not match client machine when multiple deployment technologies are configured IOJ-1748873 - Optimize Data Sync process (SCCM only) IOJ-1753733 - Uninstall alert from My Apps tab doesn't work consistently IOJ-1748717 - Altiris - Client not picking up all new "inserts" after App Portal performs a policy refresh on the client IOJ-1744015 ? For License reclamation, use FNMS DiscoveryDate if LastUsedDate is NULL IOJ-1661731 - Collection Membership check not accurate on SCCM 2007 Central IOJ-1744879 - Even though question condition for approval evaluates to "false", approval is marked as required in the request submitted IOJ-1742798 - Memory leak in ESDService caused by ITSM status check IOJ-1748883 - Multi-Catalog, Single Flexera Id Uninstall solution via App Portal IOJ-1745654 - User Impersonation doesn't work IOJ-1751858 - Support for FNMS MSP Edition IOJ-1751527 - My Apps Alerts not generated for any users if machine has more than 300 installed apps IOJ-1752959 - LicReserveCount does not resolve to the correct value with ITSM actions IOJ-1732435 - Auto Detect Roles from role conditions not working IOJ-1720340 - ESDService crashes when alert email is sent, if multiple emails defined for "Email Address for Site Alerts" IOJ-1754217 - ITSM actions are not applied from Catalog Templates IOJ-1753656 - Altiris requests falsely updated to failed IOJ-1745926 - Alternate Visibility Message no longer being displayed IOJ-1745365 - If "searchCustomApprover" is enabled, custom approver search during checkout doesn?t work for large number of users IOJ-1743409 - "Apply Role" setting for answers is not applying specified role IOJ-1753815 - While scheduling uninstall/ reinstall/ repair requests on My Requests page, target machine time zone is not considered IOJ-1743434 - Pagination support for policy refresh, inserts to collection and check status IOJ-1740439 - Leasing does not work when DateTime is in a different format IOJ-1745661 - Enhanced logging for FNMS integration The hotfix can be downloaded from the Flexera Software Product and License Center. Additional Information The App Portal hotfixes and service packs are cumulative. Only the latest release would need to be installed. Current Available Hotfixes or Service Packs for App Portal 2015 R2 Version ... View more

Summary This article provides information on the fixes included in App Portal 10.0.3.1 (App Portal 2015 R2 Service Pack C Update 1) version. Synopsis This article provides information on the fixes included in App Portal 10.0.3.1 (App Portal 2015 R2 Service Pack C Update 1) version. Discussion App Portal 10.0.3.1 version includes the following fixes: App Portal 2015 R2 Service Pack C Update 1 IOJ-1755778 - Status Updates not being updated in DB for SCCM 2007 primary site deployments IOJ-1755269 - Notification for ?Notify user once the uninstallation of unused software is complete? is missing IOJ-1755262 - Status monitoring not working for Casper package filenames ending in .zip IOJ-1755047 - License Reclamation Through My Apps Not Working IOJ-1753647 - My Apps Uninstall ignores machine's deployment technology IOJ-1748873 - Collation fix - Optimize Data Sync process (SCCM only) The latest App Portal 2015 R2 Service pack can be downloaded by logging in to the Product and License Center (https://flexerasoftware.subscribenet.com). Additional Information The App Portal hotfixes and service packs are cumulative. Only the latest release would need to be installed. Current Available Hotfixes or Service Packs for App Portal 2015 R2 Version ... View more

Summary This article provides information on the fixes included in App Portal 9.0.3.0 ( App Portal HotFix C) version Synopsis This article provides information on the fixes included in App Portal 9.0.3.0 (App Portal 2014 HotFix C) version Discussion App Portal 9.0.4.0 version includes the following fixes: App Portal 2014 Hot Fix C IOJ-1666808 - Add Support for App Portal integration with FNMS-Cloud IOJ-1700635 - In a large set of Catalog Items (11K and over) browsing and searching performance is poor IOJ-1700634 - In checkout screen, on the left show Reboot Required and License Required ONLY when it is needed IOJ-1700515 - Add support to externalize the custom CSS changes so that they don't get overwritten by upgrades IOJ-1700031 - In 'User Readiness' after importing the excel the records are not not displayed until and unless the 'Refresh' icon is clicked IOJ-1699370 - In the Software ? Request Rejected notification, the ##RequestLink## variable appears to be create an invalid link IOJ-1667263 - On browsing to App Portal link ESD Error in thrown IOJ-1667189 - Cannot resend email using the Email logs option in admin screen if the email sending was stuck if there was an exception in ESDService IOJ-1667178 - Enhance User-Device relationship sync by not deleting the whole table before the sync and doing it incrementally IOJ-1667181 - Add an API to define alternate approver for a user. This is required to bulk load alternate approvers from ITSM System like ServiceNow IOJ-1699441 - createRequest API doesn't work Additional Information If you are experiencing similar issues in your environment, please contact Technical Support to obtain this hotfix version. ... View more

Summary This article provides information on the fixes included in App Portal 8.5.0.4 (App Portal 2013 R2 Hotfix D) version Synopsis This article provides information on the fixes included in App Portal 8.5.0.4 (App Portal 2013 R2 Hotfix D) version Discussion App Portal 8.5.0.4 version includes the following fixes: App Portal 2013 R2 Hot Fix D IOJ-1659435 Added support for providing alternate credentials to connect to FlexNet Manager Platform. This enables App Portal to connect to FlexNet Manager Platform hosted on a different domain that does not have any trust relationship IOJ-1659244 Unable to access Approve/Reject tab, when ?show pending requests to all approvers? option selected IOA-000125075 Software/General Catalog Item Request Order Notification occasionally contains info about other orders IOA-000125076 Customizing notifications at the Catalog item level not working as expected IOC-000090903 Requests get auto-approved when using manager workflow, default workflow group is assigned to multiple users and the logged in user does not have a manager IOA-000125037 Assigning AD group for default Workflow group doesn?t work IOC-000090903 Uninstall request triggers install action when a question template is specified IOA-000124671 Software/General Catalog Item Request Order Notification occasionally contains info about other orders IOA-000124169 Selecting the all checkbox for filtered search results ends up approving all requests App Portal 2013 R2 Hot Fix C IOJ-1659626 Added support for cascading drop down selections in questions IOJ-1659626 Fixed an issue where the option to pick a device was not coming up in Firefox when using SCCM for device discovery Additional Information If you are experiencing similar issues in your environment, please contact support to obtain this hotfix version ... View more

Summary This article provides information on the fixes included in App Portal 8.5.0.5 (App Portal 2013 R2 Hotfix E) version Synopsis This article provides information on the fixes included in App Portal 8.5.0.5 (App Portal 2013 R2 Hotfix E) version Discussion App Portal 8.5.0.5 version includes the following fixes: App Portal 2013 R2 Hot Fix E IOJ-1662085 - Fixed issues with localization by using resources IDs for hardcoded strings IOJ-1662295 - Support for Firefox / Chrome IOJ-1662137- Uninstall action not reflected in My requests or notifications when using My Apps IOJ-1661629 - Random ordering of questions during checkout IOJ-1661627 - Approver unable to approve due to unanswered questions (after answering all questions) IOJ-1661627 - Question condition does not display IOJ-1659801 - Fixed issues with My Apps visibility IOJ-1659572- Exclude collection not working IOA-000125411 - License is not available checkbox is being ignored IOA-000125343 - Runtime error "Error Column 'DeploymentTechnology' does not belong to table cx" IOJ-1662638 - Exception is thrown during checkout when user's machine is UNKNOWN Additional Information If you are experiencing similar issues in your environment, please contact Technical Support to obtain this hotfix version ... View more

Summary This article provides information on the fixes included in App Portal 9.0.4.0 (App Portal 2014 HotFix D) version Synopsis This article provides information on the fixes included in App Portal 9.0.4.0 (App Portal 2014 HotFix D) version. Discussion App Portal 9.0.4.0 version includes the following fixes: App Portal 2014 Hot Fix D IOJ-1667180 - Force the approver to provide a reason for rejecting a request IOJ-1667166 - On the home page expand most popular and other top list to more than 5 items IOJ-1667187 - Provide a back button on the catalog details page IOJ-1700684 - Email notification does not use Prefix for order numbers IOJ-1699367 - Render welcome banner as-is as defined in notification. Do not apply any additional CSS styles IOJ-1700688 - The questions modal window when editing is not entirely visible and cannot be scrolled IOJ-1719015 - Error logs are caught in the Admin->Error Logs Section IOJ-1667179 - Add support to sort the catalog items by Approval Required/Not Required in browse IOJ-1719031 - Radio button text in Questions page is gray which can be difficult to read IOJ-1719283 - Added support to not show the Title and the popup window on click when there is only ONE announcement IOJ-1719284 - Fixed the issue where the icons and text on cart has pointed hand icon but it does not do anything when clicked IOJ-1719285 - Added support to allow admin to define whether or not to show detailed deployment status to end-users IOJ-1719286 - Request on behalf email was sent only to the first user even if the request contained multiple users IOJ-1590032 - Web Service Command action does not fire for "on fail install" event IOJ-1719368 - Add support to allow users to search on partial Order# Additional Information If you are experiencing similar issues in your environment, please contact Technical Support to obtain this hotfix version. ... View more

Summary If the asset being imported contains an ampersand in the name, an XML parsing error is thrown and the DataSync fails Symptoms Not all users and computers get imported within App Portal and the DataSync.log file shows the following exception: Error getting computer table template XML parsing: line 1, character 136, semicolon expected at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction) Cause Having an ampersand character '&' in either the computer or the user name causes the above XML parsing exception to be thrown. This is turn causes the data sync import process to fail. Resolution This issue has been fixed in App Portal 2016 Service Pack 1 release. Workaround To workaround the issue, the ampersand character in the machine or user name can be replaced to allow the import to finish successfully. The other alternative is to use a custom sync query that does not import machine or user names with the ampersand character e.g The following SQL query can be used for a Custom Device Sync Query: select vrs.ResourceID from v_R_System vrs where vrs.Netbios_Name0 not like '%&%' order by vrs.Netbios_Name0 Additional Information This issue was being tracked under bug issue #IOJ-1780781 ... View more

Summary This article provides information on the fixes included in App Portal 10.0.8 (App Portal 2015 R2 Service Pack 😎 version Synopsis This article provides information on the fixes included in App Portal 10.0.8 (App Portal 2015 R2 Service Pack 😎 version. Discussion App Portal 10.0.8 version includes the following fixes: App Portal 2015 R2 Service Pack 8 IOJ-1801253 - App portal uses "localized" currency symbol, even if currency is not enabled IOJ-1803262 - Production site is being unresponsive every 20-40 minutes IOJ-1800635 - Device not removed from collection after requests are cancelled IOJ-1804523 - Workflow fails in IE when there is a question condition attached to a Workflow Steps IOJ-1761394 - Notifications are not Sent when Multiple CC Email Used IOJ-1770970 - Non Admin user gets error when attempting to add catalog item from "most popular" IOJ-1802355 - Null Exception when accessing Catalog Item details that has a cost value IOJ-1805887 - Cannot Add To Cart from Most Popular IOJ-1804711 - Inventory trending graphs are no longer working IOJ-1802939 - Constraint time not reflected on current day time choices IOJ-1770130 - Collection Cleanup is happening on Failed Deployments that are still being monitored for final status IOJ-1745355 - Questions get bypassed when using "Disable questions when approval is not required" setting IOJ-1773243 - Direct link to CI allows user to proceed through checkout when user does not have access to the associated category IOJ-1780180 - Unhandled Exception thrown when deleting a Command trigger IOJ-1799242 - ##LastStatusID## passed to Remedy is inconsistent with value in WD_PackageRequests IOJ-1808337 - Uninstall REST API created new order The latest App Portal 2015 R2 Service pack can be downloaded by logging in to the Product and License Center. App Portal 2015 R2 Service Pack 4 needs to be installed before applying App Portal 2015 R2 Service Pack 8 Additional Information Current Available Hotfixes or Service Packs for App Portal 2015 R2 Version ... View more

Summary This article provides information on the fixes included in App Portal 8.5.0.6 (App Portal 2013 R2 Hotfix F) version Synopsis This article provides information on the fixes included in App Portal 8.5.0.6 (App Portal 2013 R2 Hotfix F) version Discussion App Portal 8.5.0.5 version includes the following fixes: App Portal 2013 R2 Hot Fix F IOJ-1662859 - Collection insert process stops completely if collection missing IOJ-1662415 - Approval not required for all items, when one (1) item is leased IOJ-1662414 - Date type does not allow a date before 01/01/08 IOJ-1662642 - Error Adding Computer Variables when checking out OS deployment for Bare-metal deployment IOJ-1662804 - App Portal OSD Time Zone Issue IOJ-1590868 - Requester not forced to change approver, if bundling multiple items in an order IOJ-1664332 - Incorrect Sql Query created when multiple inventory attribute groups are added as exclude rules IOJ-1665667 - Unable to search for targets when using "request on behalf of" IOJ-1665218 - Software Leasing- Not uninstalling IOJ-1665219 - Software lease expiring notifications not being sent IOJ-1664826 - "Deliver automatically after approval" not working with "Leased install" Workaround Additional Information If you are experiencing similar issues in your environment, please contact Technical Support to obtain this hotfix version Related Documents Related KB Articles ... View more

Summary When upgrading App Portal, an ?Access Denied when updating web.config file? error may be encountered Symptoms When upgrading App Portal, an ?Access Denied when updating web.config file? error may be encountered when running the App Portal upgrader executable. Error Encountered: Access Denied when updating web.config file Cause App Portal makes a WMI call to the SCCM server during the upgrade process and if the App Portal upgrader account does not have permissions to make the WMI call, an Access Denied error will be encountered. Resolution The upgrader account needs to have at least ?Application Administrator? permissions within SCCM. ... View more

Summary This article explains how App Portal determines the client time zone Synopsis App Portal determines the Client Time Zone by obtaining the CurrentTimeZone from SCCM for a given device. Discussion The following query is run against the SCCM database for a given device to get the timezone offset: Select CurrentTimeZone0, name0 FROM v_GS_COMPUTER_SYSTEM WHERE Name0 = '<machineName>' Whenever a time is rendered in the App Portal website (or in an email notification), this timezone offset is applied to the UTC time. If Verbose logging is enabled in App Portal, the specific user log file located on the App Portal server under "C:\Program Files (x86)\Flexera Software\App Portal\Logs\UserLog" folder, would indicate the client offset time for that device e.g "Time Zone is -420". Additional Information Enable Verbose Logging in App Portal ... View more