Description A potential issue has been identified after FlexNet Manager Suite 2020 R1 release which may affect On Premise and MSP On Premise FNMS customer.  The symptom of the issue is that after upgrading to FNMS 2020 R1, when a user tries to login to FNMS , the browser returns 500 Internal server error Replication Scenario Completed all the upgrade step successfully However, hitting 500 internal server error when the user tries to access http://xxxxxx/Suite   The error message in the webui.log looks similar to below [INFO 2020-07-10 11:23:41,832 11062ms vicePointManagerHelper ] Security protocols Tls, Tls11, Tls12 are in use. [ERROR 2020-07-10 11:28:46,416 315646ms UnhandledErrors ] An unexpected error occurred (d6bd1e93-faea-4ce6-b341-136f87959345) System.Web.HttpCompileException (0x80004005): c:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\WebUI\Views\Tenants\Select.cshtml(33): error CS0012: The type 'System.Object' is defined in an assembly that is not referenced. You must add a reference to assembly 'System.Runtime, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a'. at System.Web.Compilation.AssemblyBuilder.Compile() at System.Web.Compilation.BuildProvidersCompiler.PerformBuild() at System.Web.Compilation.BuildManager.CompileWebFile(VirtualPath virtualPath) at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile, Boolean throwIfNotFound, Boolean ensureIsUpToDate) at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean throwIfNotFound) at System.Web.Mvc.BuildManagerWrapper.System.Web.Mvc.IBuildManager.FileExists(String virtualPath) at System.Web.WebPages.DefaultDisplayMode.GetDisplayInfo(HttpContextBase httpContext, String virtualPath, Func`2 virtualPathExists) at System.Linq.Enumerable.WhereSelectListIterator`2.MoveNext() at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source, Func`2 predicate) at System.Web.Mvc.VirtualPathProviderViewEngine.GetPathFromGeneralName(ControllerContext controllerContext, List`1 locations, String name, String controllerName, String areaName, String cacheKey, String[]& searchedLocations) at System.Web.Mvc.VirtualPathProviderViewEngine.FindView(ControllerContext controllerContext, String viewName, String masterName, Boolean useCache) at System.Web.Mvc.ViewEngineCollection.<>c__DisplayClassc.<FindView>b__b(IViewEngine e) at System.Web.Mvc.ViewEngineCollection.Find(Func`2 lookup, Boolean trackSearchedPaths) at System.Web.Mvc.ViewEngineCollection.FindView(ControllerContext controllerContext, String viewName, String masterName) at System.Web.Mvc.ViewResult.FindView(ControllerContext context) at System.Web.Mvc.ViewResultBase.ExecuteResult(ControllerContext context) at System.Web.Mvc.ControllerActionInvoker.<>c__DisplayClass1a.<InvokeActionResultWithFilters>b__17() at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.ControllerActionInvoker.InvokeActionResultFilter(IResultFilter filter, ResultExecutingContext preContext, Func`1 continuation) at System.Web.Mvc.Async.AsyncControllerActionInvoker.<>c__DisplayClass25.<BeginInvokeAction>b__22(IAsyncResult asyncResult) Workaround The line "<add assembly="System.Runtime, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a"/>" is missing  in the web.config located in your Web server  Therefore please add this line as below if that's missing in that web.config  on the web server under:  C:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\WebUI .  Then do a IIS reset should solve the problem <assemblies>     <add assembly="DevExpress.Data.v15.1, Version=15.1.15.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a" />     <add assembly="DevExpress.Printing.v15.1.Core, Version=15.1.15.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a" />     <add assembly="DevExpress.Utils.v15.1, Version=15.1.15.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a" />     <add assembly="DevExpress.Web.ASPxTreeList.v15.1, Version=15.1.15.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a" />     <add assembly="DevExpress.Web.Mvc.v15.1, Version=15.1.15.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a" />     <add assembly="DevExpress.Web.v15.1, Version=15.1.15.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a" />     <add assembly="DevExpress.RichEdit.v15.1.Core, Version=15.1.15.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a" />     <add assembly="System.Runtime, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a"/> </assemblies> Version Fix Target   Resolution The issue has been recorded in our system under  IOJ-2128316 (FNMS-68929)  Note: Our current findings show that the Web.config has the referenced assemblies and the issue does not occur if the upgrade is run with the /updateconfig flag. Therefore this currently not being viewed as a defect. If you upgrade using /updateconfig and still see the issue, we suggest opening a support case and reference this article and we can investigate further. ... View more

Description This KB article will describe a product issue when the user tries to configure 'Flexible Approval'. An incoming Exchange Server account need be setup.  However current App Portal 2019 R1 doesn't accept password if contains any following special character ' ",<,>,*,%,&,:,\,?    as part of the password, there can cause the issue. Replication Scenario The error message can be found under 'EmailServices.log'   <![LOG[Error during async postback. A potentially dangerous Request.Form value was detected from the client (ctl00$cph1$MailParserMailboxPassword= "r4pV<nJb3RgqX2x" ). at at System .Web.HttpRequest.ValidateString( String value, String collectionKey, RequestValidationSource requestCollection) at System .Web.HttpValueCollection.EnsureKeyValidated( String key) at System .Web.HttpValueCollection.Get( String name) at System .Web.UI.WebControls.TextBox.LoadPostData( String postDataKey, NameValueCollection postCollection) at System .Web.UI.Page.ProcessPostData(NameValueCollection postData, Boolean fBeforeLoad) at System .Web.UI.Page.ProcessRequestMain( Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)]LOG]!><time= "13:55:51.000+240" date= "4-15-2020" component= "ScriptManager1_AsyncPostBackError" context= "" type=" 1 " thread=" 4 " file=" Website"> <![LOG[Unhandled Exception https: //xxxxxxxx/esd/admin/Settings_Email.aspx A potentially dangerous Request.Form value was detected from the client (ctl00$cph1$MailParserMailboxPassword= "r4pV<nJb3RgqX2x" ). at System .Web.HttpRequest.ValidateString( String value, String collectionKey, RequestValidationSource requestCollection) at System .Web.HttpValueCollection.EnsureKeyValidated( String key) at System .Web.HttpValueCollection.Get( String name) at System .Web.UI.WebControls.TextBox.LoadPostData( String postDataKey, NameValueCollection postCollection) at System .Web.UI.Page.ProcessPostData(NameValueCollection postData, Boolean fBeforeLoad) at System .Web.UI.Page.ProcessRequestMain( Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System .Web.UI.Page.ProcessRequest( Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System .Web.UI.Page.ProcessRequest() at System .Web.UI.Page.ProcessRequest(HttpContext context) at System .Web.HttpApplication.CallHandlerExecutionStep. System .Web.HttpApplication.IExecutionStep.Execute() at System .Web.HttpApplication.ExecuteStepImpl(IExecutionStep step) at System .Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean & completedSynchronously)]LOG]!><time= "13:55:51.000+240" date= "4-15-2020" component="Applicati Workaround Try to avoid using above mentioned character in your account. (Underscore '_' and 'Exclamation mark '!' are supported)   Resolution The bug will be fixed in future release (The time reported from version 2019 R1) ... View more

Description This KB article describes a product error which is caused when the AP server is rebooted, other times the error is random and is resolved by rebooting the server or doing an iisreset. Logs attached see error in the website.lo at 6/27/2014 7:24:42 AM Server Error in '/ESD' Application. Replication Scenario -------------------------------------------------------------------------------- Index was outside the bounds of the array. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.IndexOutOfRangeException: Index was outside the bounds of the array. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [IndexOutOfRangeException: Index was outside the bounds of the array.] System.Collections.Generic.List`1.Add(T item) +34 Westwind.Globalization.DbSimpleResourceProvider..ctor(String virtualPath, String className) in C:\AppPortal\Current\Source\AppPortal\WestwindWebToolkit\Westwind.Globalization\DbSimpleResourceProvider\DbSimpleResourceProvider.cs:121 Westwind.Globalization.DbSimpleResourceProviderFactory.CreateGlobalResourceProvider(String classname) in C:\AppPortal\Current\Source\AppPortal\WestwindWebToolkit\Westwind.Globalization\DbSimpleResourceProvider\DbSimpleResourceProviderFactory.cs:24 System.Web.Compilation.ResourceExpressionBuilder.GetGlobalResourceProvider(String classKey) +122 ASP.packages_aspx.__BuildControllblCurrentCart() +116 ASP.packages_aspx.__BuildControltipCart() +454 ASP.packages_aspx.__BuildControlContent1(Control __ctrl) +709 System.Web.UI.CompiledTemplateBuilder.InstantiateIn(Control container) +12 System.Web.UI.MasterPage.InstantiateInContentPlaceHolder(Control contentPlaceHolder, ITemplate template) +87 ASP.esd_master.__BuildControlcph1() +136 ASP.esd_master.__BuildControlform1() +639 ASP.esd_master.__BuildControlTree(esd_master __ctrl) +119 ASP.esd_master.FrameworkInitialize() +46 System.Web.UI.UserControl.InitializeAsUserControlInternal() +35 System.Web.UI.MasterPage.CreateMaster(TemplateControl owner, HttpContext context, VirtualPath masterPageFile, IDictionary contentTemplateCollection) +9043442 System.Web.UI.Page.get_Master() +54 System.Web.UI.Page.ApplyMasterPage() +15 System.Web.UI.Page.PerformPreInit() +45 System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +328 Workaround Typically if this error is encountered, the issue can be resolved by performing an iisreset.. On occasion, it may be necessary to reboot the server. The ESD Service should not be impacted, as the issue pertains to localization of strings within the web UI. Resolution The defect has been permanently fixed in 2019 R1 SP1 release. ... View more

Symptoms: This KB article will provide an alternative to meet the scenario from the customer who is requesting that App Portal provide functionality which will allow the administrator to set/unset alternate approvers, and also out of office. Discussion: Currently, this can only be done by the user via modifying the DB is not practical. Because the approvers and alternate approvers are referenced using GUIDs, which makes the table difficult to read. There is no way to configure "alternate approver" from current product UI. (2020 or older). Solution: There is an existing Enhancement ticket to address in future release -  IOJ-1930284.   There is an internal utility in the attachment session. The tool is non-official supported but can be used to configure the Alternate Approver via API call. Please download AlternateApprovers.zip from attachment session. The steps to use the tool is to  extract the zip file to the web/WS folder in App Portal.. Next, hit the following page in a browser: http://localhost/esd/ws/AlternateApprovers.asmx This web service has three functions: GetAlternateApproverMappings() SetAlternateApprover() UnsetAlternateApprover() GetAlternateApproverMappings() displays a list of all user who have alternate approvers defined, and also the out of office status.. This list is also logged to AlternateApprovers.log. SetAlternateApprover() allows you to specify the uniqueName for an approver,, the uniqueName for the alternate approver, and also weather or not the approver is out of office.. For example, the input parameters would be similar to the following: support\CharlesWeber support\JohnDoe true The third function allows you to unset the alternateApprover for the specified unique approver name.     ... View more

In March 2020, Microsoft is going to release a update which will essentially disable the use of unsigned LDAP which will be the default. This means that you can no longer use bindings or services which binds to domain controllers over unsigned ldap on port 389. You can either use LDAPS over port 636 or using StartTLS on port 389 but it still requires that you addd a certificate to your domain controllers. This hardening can be done manually until the release of the security update that will enable these settings by default. https://msandbu.org/upcoming-change-microsoft-to-disable-use-of-unsigned-ldap-port-389/   Therefore App Portal 2019 or earlier doesn't support AD LDAPs integration. By the time of this KB is written June 16th 2020. We have ETA to have this capability in 2020 release   ... View more

Description This KB article is describing a current product defect (reported in 2019 release): Symptom: In some circumstances, when trying to test "My Apps" by using the "License Reclamation Campaign Condition" to include only particular group or collection. Even when user add "Group and OU" and "Collection" to target users but unfortunately every time save it, close and reopen it's not there.    Root Cause: When App Portal tries to check the application in the My Apps, it's querying the application FUID from product FlexNet Manager Suite.  It works fine when the application is an 'Flexera' application which generated from ARL library.  this doesn't work when linking a 'local' application which is not released from FNMS ARL library, but is created manually. The issue is the LENGTH()  of FUID from ARL title is shorter than Local ARL which causing product code fail by passing the local FUID.  Error message  – CampaignConditions.log contains below error while using test for saving: <![LOG[No campaign collection condition attached with flexera Id : app: //71551CCE-6301-428D-97A2-51156143/LOCAL-APP-128564, Campaign Type : 1]LOG]!><time= "11:52:48.000+240" date= "5-11-2020" component= "GetCollectionConditions" context= "" type="1 " thread="4 " file="Website"><![LOG[ String or binary data would be truncated. The statement has been terminated. Error while saving LicenseReclamation Campaign conditions : String or binary data would be truncated. The statement has been terminated. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose) at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady) at System.Data.SqlClient.SqlCommand.FinishExecuteReader(SqlDataReader ds, RunBehavior runBehavior, String resetOptionsString, Boolean isInternal, Boolean forDescribeParameterEncryption, Boolean shouldCacheForAlwaysEncrypted) at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async, Int32 timeout, Task& task, Boolean asyncWrite, Boolean inRetry, SqlDataReader ds, Boolean describeParameterEncryptionRequest) at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, TaskCompletionSource`1 completion, Int32 timeout, Task& task, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at AppPortal.Infrastructure.Repositories.CampaignRepository.SaveCampaignConditions( String flexeraId, List`1 campaignConditiondProperties, CampaignType campaignType)]LOG]!><time= "11:53:17.000+240" date= "5-11-2020" component= "SaveCampaignConditions" context= "" type="1 " thread="2 " file="Website"> Workaround Run the following query against the App Broker DB to increase the size of the column so that it is large enough to hold the arl: ALTER TABLE WD_CampaignConditions MODIFY FlexeraID_FK varchar(60) Resolution The defect is logged under Bug ID:  IOJ-2115054 and currently is on the defect queue. ... View more

Symptoms: In 2019 R1+ version , FlexNet Manager Suite can integrate with cloud service product such as Amazon , Azure. The inventory machine created from those cloud providers will have a new tab "Cloud Hosting" when the user open an inventory.  This article is to provide the instructions how to add custom properties such as text field in the sample code in the 'Cloud Hosting' tab. Diagnosis: In general, from online help System Reference do contain all the details steps and objects' internal name when creating custom properties in below link https://docs.flexera.com/fnms2019r1/EN/WebHelp/PDF%20Documents/On-Prem/FNMSSystemReference.pdf However due to the resource limitation reason etc, the information for adding custom property in this tab is not included Solution: The internal property names for "Cloud Hosting" are as follows: Tags: Tag_CloudInstanceOnlyProperties = vm or computer Tag_CloudHostOnlyProperties = vmhost Type Name LayoutTab Tab_CloudProperties LayoutSection Section_VMCloudProperties LayoutProperty Cloud_HostID LayoutProperty Cloud_InstanceType LayoutProperty Cloud_AvailabilityZone LayoutProperty Cloud_InstanceRegion LayoutProperty Cloud_LaunchTime Tag_CloudInstanceOnlyProperties Type Name LayoutProperty InstanceCloudID LayoutProperty Cloud_ImageID LayoutProperty Cloud_Account LayoutProperty Cloud_NetworkID LayoutProperty Cloud_MACAddress LayoutProperty Cloud_Cores LayoutProperty Cloud_ThreadsPerCore LayoutProperty Cloud_LastKnownState LayoutProperty Cloud_InstanceTenancy LayoutProperty Cloud_LifeCycleMode LayoutProperty Cloud_LaunchTime   Tag_CloudHostOnlyProperties Type Name LayoutProperty Cloud_Host_LastKnownState   A sample code is list below (Please backup your DB before trying) EXEC dbo.AddSectionToWebUIPropertiesPage @TargetTypeID = 14, @ExcludeTargetSubTypeIDs = '', @ Name = 'ComputerProperties_Cloud_AdditionalProperties' , @CultureType = 'en-US' , @DisplayNameInPage = 'Additional Properties' , @TabName = 'Tab_CloudProperties' , @UIInsertTypeID = 2, -- 1 == before , 2 == after , 3 == start of @RelativePositionTo = 'Cloud_LaunchTime' The above code will add new custom property as showing in the picture in the attachment session  ... View more

Summary This article will give you instruction to an Inventory Beacon Cloud solution, how to direct it and connect to Flexera UAT server (https://uat.flexnetmanager.com/). Synopsis In FlexNet Manager Cloud solution, you download the Installers for Inventory beacon from button Download beacon', No matter this installer is downloaded from Production Server website (https://www.flexnetmanager.com) or UAT server website (https://uat.flexnetmanager.com/). After installation, by default it will connect to production server when user click 'Download Configuration' from Beacon program -> 'Flexnet Manager Suite' tab. Discussion If you want to force this inventory beacon connect to UAT server, do the following steps: 1. Close Inventory Beacon UI if it's turned on 2. Run regedit to access to registry key, Go to 'ManageSoft Corp'->'ManageSoft'->Beacon->CurrentVersion 3. Change the value FNMPWEBUIURL from default 'https://www.flexnetmanager.com/Suite' -> 'https://uat.flexnetmanager.com/Suite' (This is the only registry value need manually changed). 4. launch Beacon UI -> 'Flexnet Manager Suite' tab and click "Download Configuration" button 5. Browser should lead you to the UAT URL : https://uat.flexnetmanager.com 6. you may be asked to input user/password to access UAT server, ( be aware UAT and Production user/password may not be the same based on your initial setup) 7. Once URL reaches "Configure a Beacon' page, create a friendly name and Click 'Download configuration' button to donwload a new configuration file (with UAT info & different TenantUID value) 8. Once the config file is downloaded, back to Beacon UI -> 'FlexNet Manager Suite' tab -> click 'Import' button to import this new config fire. 9. Save and close the Beacon UI, go to Registry key , you can verify 'ManageSoft Corp'->'ManageSoft'->Beacon->CurrentVersion-> BeaconServicesEndpoint value has corresponding changed after importing new config file (previous 'https://beacon.flexnetmanager.com' should be updated to 'https://beacon-uat.flexnetmanager.com' Done! (Please Note, this method is also applicable to customer on EU server.  The corresponding URL will be 'https://www.flexnetmanager.eu/Suite' -> 'https://uat.flexnetmanager.eu/Suite'  in step 3 above.) ... View more