About Revenera_Ian

Revenera_Ian · ‎Apr 24, 2019

Hi Markus, Thank you for your post. At this point, it would be best to open a new support ticket with us regarding this issue. Thanks, Ian

Revenera_Ian · ‎Apr 24, 2019

Hi @kirankhot, Thank you for your reply. For the With VM issue, please follow these steps: 1. Download a Linux VM Pack (JVM) from this webpage: https://community.flexera.com/t5/InstallAnywhere-Knowledge/InstallAnywhere-Files-and-Utilities/ta-p/94794#LINUX_64 2. Copy the downloaded VM Pack .vm file to the <IA_HOME>\resource\installer_vms folder, where <IA_HOME> is where your copy of InstallAnywhere is installed. 3. In the InstallAnywhere IDE, navigate to Edit > Preferences. 4. Click the OK button, which will refresh the With VM dropdown menu. You will now see the Linux VM Pack (JVM) in the dropdown menu for With VM. At this point, it would best if you open a new support ticket with us regarding the java.lang.NoSuchMethodException. Thanks, Ian

Revenera_Ian · ‎Apr 23, 2019

Hi Rakesh, Thank you for your reply. As a courtesy, I created a working sample project in InstallAnywhere 2018 SP1 that extracts notepad.exe to $INSTALLER_TEMP_DIR$ in the Pre-Install Sequence. I attached a ZIP file containing the sample project. Notepad.exe is built into the sample installer. Thanks, Ian

Revenera_Ian · ‎Apr 23, 2019

Hi @bill_sketchup, Thank you for your post. Please allow me some time to look into this issue and update you. Thanks, Ian

Revenera_Ian · ‎Apr 23, 2019

You're welcome, Rakesh. Sounds good. Thanks, Ian

Revenera_Ian · ‎Apr 23, 2019

You're welcome, Rakesh. Yes, you are correct--The Trigger Rollback Action is only available in the Install phase. Thanks, Ian

Revenera_Ian · ‎Apr 23, 2019

You are welcome, @kirankhot. I am happy to help. InstallAnywhere automatically handles including the IAClasses.zip resource in the installer's Java classpath. Please remove IAClasses.zip as a dependency for all of your custom code actions, save your project, rebuild your project, then retest this issue. Does that work for you? Please read the documentation about Packaging and Executing Custom Code here for more information and follow the suggested steps: https://helpnet.flexerasoftware.com/installanywhere2018/roottopic.htm#helplibrary/ia_package_execute_custom_code.htm Thanks, Ian

Revenera_Ian · ‎Apr 22, 2019

Hi @kirankhot, Thank you for your reply. Are you manually including IAClasses.zip in your project? Are you manually including IAClasses.zip as a dependency for a custom code action or anything of that nature? Thanks, Ian

Revenera_Ian · ‎Apr 22, 2019

Hi Rakesh, Thank you for your reply. You could try combining the suggestions from: https://community.flexera.com/t5/InstallAnywhere-Knowledge/Extracting-files-during-Pre-Install-with-InstallAnywhere/ta-p/348 with the suggestions from: https://community.flexera.com/t5/InstallAnywhere-Knowledge/Use-the-Extract-To-File-Plugin-to-Extract-a-File-So-It-Is-in-the/ta-p/3759 You would include the file in the $DO_NOT_INSTALL$ Magic Folder so that it would be built into the installer but not installed on the target machine. Then you would use the ExtractToFile Plugin Action to extract the file to $INSTALLER_TEMP_DIR$ instead of the installer's classpath. Thanks, Ian

Revenera_Ian · ‎Apr 22, 2019

Hi Rakesh., The Trigger Rollback Action is only available in the Install phase by design. You would need to include your configuration change actions and the Trigger Rollback Action in the Install phase, perhaps at the end, if you need to use the Trigger Rollback Action. Thanks, Ian

Revenera_Ian · ‎Apr 22, 2019

Hi Rakesh., You could try using the Choose File Panel. This will allow the user to select a file from a folder. Thanks, Ian

Revenera_Ian · ‎Apr 18, 2019

Hi, kirankhot. Thank you for your post. InstallAnywhere 2018 does not claim official support for Ubuntu 18.04. Does this issue occur with a previous and supported version of Ubuntu? Ubuntu 17.10 (x64), Ubuntu 16.04 LTS (x64), Ubuntu 15.04 (x64), Ubuntu 14.x (x64), Ubuntu 13.x (desktop and server editions; x86 and x64), Ubuntu 9.x, 10.x, 11.x, 12.x (x86 and x64). Do you have SP1 for InstallAnywhere 2018 applied? Do you have a splash screen that fails to display? If so, if for testing purposes you do not include your custom splash screen at all, rebuild your project, then run your installer, does the issue occur? Thanks, Flexera_Ian

Revenera_Ian · ‎Apr 18, 2019

Hi, rakesh_dama. Thank you for your post. You could try using the ExtractToFile Plugin Action in the online HelpNet documentation here: https://helpnet.flexerasoftware.com/installanywhere2018/roottopic.htm#helplibrary/ia_ref_plugins_extracttofile.htm Here is a link to a Knowledge Base article that discusses using the ExtractToFile Plugin Action in the Pre-Install Sequence in more detail: https://community.flexera.com/t5/InstallAnywhere-Knowledge/Extracting-files-during-Pre-Install-with-InstallAnywhere/ta-p/3482 You use the action to extract the executable or installer required to run or install these 3rd-party dependencies in the Pre-Install Sequence of your installer. You could try extracting the file or files to the installer's temporary location then running the executable or installer directly from the temporary location. The Execute/Script Batch file Action could be used to run a command or commands to run the executable / installer as described in the HelpNet documentation here: https://helpnet.flexerasoftware.com/installanywhere2018/roottopic.htm#helplibrary/ia_ref_actions_general_exescriptbat.htm Please give these suggestions a try. Do they work for you? Thanks, Flexera_Ian

Revenera_Ian · ‎Apr 18, 2019

Hi, rakesh_dama. Thank you for your post. You could try using the InstallAnywhere Properties File Reader Plugin Action in the online HelpNet documentation here: https://helpnet.flexerasoftware.com/installanywhere2018/roottopic.htm#helplibrary/ia_ref_plugins_propfilereader.htm Your config file needs to be in a key-value pair format, such as the following: MyTestKey=MyTestValue. I tested with a test config file, which was a plain text file: test.config. An InstallAnywhere variable $MyTestKey$ is initialized when the action reads the key-value pair from the config file. You could try resolving $MyTestKey$ with the syntax: $MyTestKey$. In my test, this resolved to: MyTestValue. Please give this a try. Does that work for you? Thanks, Flexera_Ian

Revenera_Ian · ‎Jan 08, 2019

Summary This article discusses how to generate a verbose InstallAnywhere build log specifically on macOS or OS X. Synopsis This article outlines the steps necessary to generate a verbose build-time debug log, specifically on macOS or OS X. Discussion Here are the steps for generating a verbose build log when building from the InstallAnywhere IDE: Close the InstallAnywhere IDE. In Finder, open the InstallAnywhere installation directory, where InstallAnywhere was installed. Right-click the InstallAnywhere executable. Select the Show Package Contents option. Open the Contents directory. Right-click the Info.plist file. Select to open the Info.plist file in Xcode (This can also be modified with TextEdit which, is showcased in the command-line builder steps below). For InstallAnywhere 2012 and InstallAnywhere 2013, expand the Java node. For InstallAnywhere 2014 and later, expand the JavaOra node. Select the lax.stderr.redirect entry. Replace the value with /tmp/verboseIAbuildlog.txt or a similar filename and absolute directory path to a location where you have write permissions. Select the lax.out.redirect entry. Replace the value with /tmp/verboseIAbuildlog.txt or a similar filename and absolute directory path to a location where you have write permissions. Expand the VMOptions node. Select the last Item entry under the VMOptions node. Click the + button to add an Item. For the new Item, make sure that the Item is of Type String. For the new Item, specify the value as: -Dlax.debug.all=true Select the new Item entry. Click the + button to add another new Item. For the new Item, make sure that the Item is of Type String. For the new Item, specify the value as: -Dlax.debug.level=4 Save the Info.plist file. Open the InstallAnywhere IDE. Build the project with the InstallAnywhere IDE. The specified file (for example, the /tmp/verboseIAbuildlog.txt file) should now be created with verbose build-time debug output. Here are the steps for generating a verbose build log by building with the InstallAnywhere command-line builder: In Finder, open the InstallAnywhere installation directory, where InstallAnywhere was installed. Open the the build.command.lax file, in the same directory as the main InstallAnywhere executable with TextEdit (This can also be modified with Xcode, which is showcased in the IDE steps above). Specify the following property values for the following properties, append the value if necessary: lax.stderr.redirect=/tmp/verboseIACMDBLD.txt lax.out.redirect=/tmp/verboseIACMDBLD.txt lax.nl.java.option.additional=-Dlax.debug.all=true -Dlax.debug.level=4 Save the changes. Build the project with the InstallAnywhere command-line builder. The specified file (for example, the /tmp/verboseIACMDBLD.txt file) should now be created with verbose build-time debug output. Additional Information There are different steps to generate a verbose build log on Windows and Linux. For those steps please see the following article: Generating InstallAnywhere Build Log on Windows and Linux

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