Hi @swrightjet, Thank you for your post. Could you please provide a screenshot of your Help > About InstallShield screen from your copy of InstallShield that you are using to configure the affected project? This allows me to match the InstallShield service pack level and edition. Which project type are you using? Basic MSI? InstallScript? Or InstallScript MSI? The project type should be indicated in square brackets on the InstallShield title bar when your affected project is open: [<Project Type>] Please let us know if you have any questions or concerns. Thanks! ... View more

Hi @lshadmi, Thank you for your post. Could you please clarify the project type of the project that you're running the VBScript custom action from? A Basic MSI project? An InstallScript MSI project? Or an InstallScript project? The project type should be indicated in square brackets on the InstallShield title bar when your affected project is open: [<Project Type>] Please let us know if you have any questions or concerns. Thanks! ... View more

You are welcome; I am happy that I could help. Please let us know if you have any questions or concerns. Thanks! ... View more

Hi @jmallon, Thank you for your reply. Since you mentioned that the issue occurs when the setup.exe is extracting the MSI, that's early on during the install. The setup debug log is generated by the setup.exe itself so I believe that will be early enough to hopefully capture what's going on. The MSI itself will not be running at that point, so a verbose MSI log would not capture the issue. I understand that you're limited as far as data collection given that this issue occurs on an end-user's machine. But if you can generate one, a Process Monitor log would help also, specifically a Process Monitor log generated at the same time as the setup debug log. Please let us know if you have any questions or concerns. Thanks! ... View more

Hi @jmallon, Thank you for your post. Antivirus software and security-related software are known to interfere with installers. If you can, I suggest only temporarily disabling all antivirus software and only temporarily disabling all security-related software then running the installer. Does the issue still occur? Alternatively, you could try running the installer on a physical machine or a virtual machine that does not have any antivirus software or security-related software installed. Does the issue still occur? If the issue persists, you could generate a setup debug log on a machine where the issue does not occur and a Process Monitor log on the same machine. You could generate a setup debug log on a machine where the issue occurs and a Process Monitor log on the same machine. You could then analyze both sets of logs for differences. A setup debug log is generated with this command syntax from an Administrator command prompt: <PathToSetupEXE>\setup.exe /debuglog"C:\TEMP\mysetupdebuglog.txt" where the C:\TEMP folder exists prior to running the command. Note that there's no space between /debuglog and "C:\TEMP\mysetupdebuglog.txt" Please let us know if you have any questions or concerns. Thanks! ... View more

Hi @enid_shih, Thank you for your reply. Please accept our apologies for the delayed response. I tested and confirmed that Windows 11 is available in Platform Filtering for an InstallScript project using InstallShield 2021 R2, see attached screenshots. Please upgrade to InstallShield 2021 R2 to take advantage of this functionality. If you have a current maintenance plan (technical support contract), you should see a download for InstallShield 2021 R2 in the Product and License Center. If you have any additional questions, please contact our Support Team for further assistance. Please let us know if you have any questions or concerns. Thank you for your patience and cooperation. ... View more

Hi @jdsylvain, Thank you for your post. The full InstallShield 2021 R1 IDE, for creating, modifying, and building InstallShield projects, has a different installer than the InstallShield 2021 R1 Standalone Build (SAB). In your case, you need the installer for the InstallShield 2021 R1 SAB, for generating only command line builds. In the Product and License Center, where you downloaded InstallShield2021R1PremierComp.exe, please look for InstallShield 2021 Standalone Build License Perpetual License > InstallShield2021R1StandaloneBuild.exe then download then use that installer instead. Please give that a try. Does that work for you? Please let us know if you have any questions or concerns. Thanks! ... View more

Hi @46484E, Thank you for your post. To clarify, we provide redistributables, including prerequisites, as a courtesy. If there's a particular prerequisite you need that's not available, we encourage you to use the Prerequisite Editor to configure a custom prerequisite to meet your needs. I confirmed that InstallShield 2021 R1 has the following prerequisite: Microsoft .NET 5.0 Desktop Runtime 5.0.3 You could make a copy of the PRQ file and prerequisite files for that prerequisite in the <IS_HOME>\SetupPrerequisites folder where <IS_HOME> is where InstallShield 2021 is installed then modify the copy of the prerequisite with the Prerequisite Editor. Here are several links to documentation to help get you started: https://docs.revenera.com/installshield27helplib/helplibrary/PrereqTypes.htm https://docs.revenera.com/installshield27helplib/helplibrary/SetupPrereqEditorHide.htm https://docs.revenera.com/installshield27helplib/helplibrary/IHelpMergeModules.htm  https://docs.revenera.com/installshield27helplib/helplibrary/SetupPrereqEditor.htm https://docs.revenera.com/installshield27helplib/helplibrary/IHelpSetPrereqCustom.htm https://docs.revenera.com/installshield27helplib/helplibrary/ModifyingPrereq.htm  https://docs.revenera.com/installshield27helplib/helplibrary/IHelpSetPrereqOverview.htm  https://docs.revenera.com/installshield27helplib/helplibrary/IHelpSetPrereqOrder.htm I understand that that's a lot of information. I don't intend for you to read all of it, unless you want to. I suggest only scanning / skimming the documentation to quickly find the information you need to proceed then reviewing the applicable documentation more closely. Please let us know if you have any questions or concerns. Thanks! ... View more

Hi @skdacratech, Thank you for your post. Please accept our apologies for the confusion and frustration. InstallShield Lite and InstallShield Limited Edition have both been discontinued so they're no longer supported. Hence, InstallShield Lite and InstallShield Limited Edition are no longer available for download. Please let us know if you have any questions or concerns. Thanks! ... View more

Hello @LucasMarchi, Thank you for your reply. Could you please open a case with our Support Team? Please let us know if you have any questions or concerns. Thank you for your patience and cooperation. ... View more

Hi @LucasMarchi, Thank you for your post. Here are two links to documentation on how to use strings in InstallShield: https://docs.revenera.com/installshield27helplib/helplibrary/IHelpStringTablesSelectEntry.htm https://docs.revenera.com/installshield27helplib/helplibrary/SeditorSelectString.htm Here are two additional links to documentation about how to work with strings in InstallShield: https://docs.revenera.com/installshield27helplib/helplibrary/StringEditor.htm https://docs.revenera.com/installshield27helplib/helplibrary/IHelpStringTablesMultLangs.htm Please review the documentation and give the suggestions a try. Do they work for you? Please let us know if you have any questions or concerns. Thank you for your patience and cooperation. ... View more

Hi @lkbhaskar, Thank you for your post. The summary is that, yes, InstallShield 2019 supports Visual Studio 2019. The explanation of how to confirm that information is below: Here is a link to our Revenera InstallShield documentation: https://docs.revenera.com/?product=InstallShield I selected 2019 as the Product Version then clicked InstallShield 2019 Release Notes to jump to the InstallShield 2019 Release Notes available at this link: https://docs.revenera.com/installshield25helplib/rn/ReleaseNotes.htm#sysreq I clicked the System Requirements link at the top of the web page. I found these Visual Studio versions listed, meaning that InstallShield 2019 supports these specific Visual Studio versions: Please let us know if you have any questions or concerns. Thank you for your patience and cooperation. ... View more