Here's some additional context: Visitor variables are only available during the shopping/checkout process and represent the currently logged in user for that browser session. ##Visitor_sAMAccountName## ##Visitor_givenName## Requester and Target variables are related to a request that has been submitted in App Portal. In the context of My Apps, alerts are tied to an application (by Flexera ID) and a device (by inventory device name).  These alerts may be associated with applications that were never requested through App Portal and are targeting devices, not users, so there is no Requester or Target in the My Apps context. ##Requester_UserName##  ##Requester_Email## ##Requester_FirstName## ##Requester_PrimaryUser##  ##Requester_UniqueName##  ##TargetUserName## One could argue that the following variables should be resolvable as part of My Apps email notifications, based on the user to whom the email is being sent (just a simple lookup on the WD_User table).  It's just a matter of adding the code that resolves the variables in this area of the code.  I would suggest submitting an Idea on our Ideas portal, describing the use case (not the technical solution).  Then Product Management/Engineering can do some brainstorming to figure out the best option for providing the needed functionality (e.g. maybe they add some new ##MyApps_...## variables or maybe they just use existing variables - hopefully this would include custom catalog variables, though this could be problematic in the scenario of SmartUninstall where there is no catalog item associated with the alert). ##UserName## ##Username##  ##Email## ##FullName##  ##FirstName##  ##UniqueName##  ##UniqueUserName##  ##Username## ... View more

I didn't even know this API existed or that there was documentation on it. 😀  It looks pretty straight-forward and should work as documented.  But I will call out that the alternate approver feature (not specific to the API) does not allow groups or multiple individuals, and there is no recursive behavior.  So, if you set an alternate approver that is also out of office, the approvals will not be routed to that alternate's alternate. ... View more