Sep 03, 2021
04:26 AM
Hi @bmaudlin, as of agent version 17, we can collect the current logged-in user:
"macOS FlexNet inventory agent now collects user information including domain for the currently logged-in user
On macOS, the FlexNet inventory agent now collects information for the currently logged-in user including their domain. This is required with Mac software licensing when using Named User licenses. However, note that macOS does not track the last logged-in user, so that if no one is logged in when FlexNet inventory agent runs, macOS returns system . Therefore, if you want the user name to appear in inventory, carefully review your inventory collection schedules for alignment with user working hours; or instead, use allocations of license entitlements to the user(s) in question. Relying on inventory from macOS may mean that the user name record bounces between the real user name and system , depending on whether the user was logged in at each day's inventory time."
Reference: https://docs.flexera.com/fnms/EN/InvAgentChg/index.html?_gl=1*bq6wj*_gcl_aw*R0NMLjE2Mjc5NDY5NjQuQ2p3S0NBandyNTZJQmhBdkVpd0ExZnVxR2dTNHlXdWJoZ19ucXcxbDZiZHpER0I5aThCX2hoZzBYSkNKMjRxZ082VEdTLWR4ZmRnSHV4b0N1YVlRQXZEX0J3RQ..#AgentChangeLog/ACL_TheLog.html#fiaChg_17.0.0__16-0-1-macOSuserinfohttps://docs.flexera.com/FlexNetManagerSuite2020R2/EN/InvAgentChg/index.html#AgentChangeLog/ACL_TheLog.html#fiaChg_16.0.1__16-0-1-macOSuserinfo
I will amend this KB shortly to reflect above.
Hope this helps,
Alex
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Sep 17, 2020
01:59 PM
2 Kudos
Summary
This article discusses the known bug where filters disappear after copying/duplicating a report.
Symptoms
The filters that have been set in the first creation of a custom report disappear when the report is duplicated.
Steps To Reproduce
1. Create a custom report with filters. e.g. a report of licenses and applications with the publisher filtered to Microsoft 2. Run the report and click Edit. It opens in the *Report Builder* 3. Click Preview and filter and click Save as 4. Open the report. The filters have now disappeared.
Resolution
This is a known bug which will be fixed in a future release. In the meantime, we have provided a workaround as below.
Workaround
If you add the filters on the second occasion they will be saved.
Additional Information
This is being tracked under FNMS-39102
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Jun 10, 2020
09:24 PM
4 Kudos
As of September 2021, current FlexNet Inventory Agent agent versions do not support AIX workload partition (WPAR) virtualized operating system environments.
There is an open idea to add support for these environments: FXONE-I-89: Agent support for AIX WPAR. If this capability is of interest to you, consider voting for the idea to help Flexera assess the level of interest.
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Jan 31, 2020
04:12 AM
Thanks for reporting this Peter. I've narrowed down the issue on the Cloud: The spinning wheel animation only appears now when you perform a create, edit or save action on a web page.
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Oct 18, 2019
08:36 AM
Hi @bmaudlin, The first port of call would be to check our Status page: https://status.flexera.com/ but no issues have been reported, which suggests it may be a local issue. I'd recommend trying an alternative browser and checking network activity in Chrome (https://developers.google.com/web/tools/chrome-devtools/network). I see you have already raised a support case, so please continue to troubleshoot the issue with the assigned agent.
Hope this helps,
Alex
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Feb 04, 2019
07:23 PM
Summary How to configure FNMS to support load balancing multiple web application servers Synopsis In order to support multiple web application servers via a load balancer, the web application's machine key must be identical between all web application servers. Discussion In each FNMS web application server, browse to the <INSTALLDIR>\FlexNet Manager Platform\WebUI\Web.config file and inside the xml file there will be a machineKey element like <machineKey validiationKey=DF23423DABE3810..... /> You must copy this element to all other web application server's web.config to ensure that cookies and session state can be encrypted/decrypted between all application servers. Also, it is recommended to do the same for <INSTALLDIR>\FlexNet Manager Platform\SAP\Portal\web.config so users can use the SAP portal via a load balancer as well. Additional Information At the time of writing this KB article is valid for FNMS 2015, 2015 R2 and 2015 R2 SP1.
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Jan 31, 2019
06:37 PM
Summary This KB article addresses the issue where the Consumption tab on a license record takes longer than expected to load in FNMS 2015 because of the large amount of consumption results. Symptoms Rendering the Consumption tab for a license record can take up to 30 minutes. This issue affects license records with large consumption totals e.g. 80,000 and over. Cause Loading the Consumption tab takes significantly longer when there are a large amount of license records to load on the page. Steps To Reproduce 1. Open FlexNet Manager Suite and select License Compliance 2. Select All Licenses and filter the Consumed column using 'Is greater than or equal to' and set the value to 80,000 or larger 3. Open a license record which returns the above value and select the Consumption tab Resolution It has been verified in FNMS 2018 R1, On-Premise and Cloud, that the consumption grid can load large data (e.g. 110,000 records) very quickly. A lot of improvements have been made in UI performance since FNMS 2015. Additional Information The initial visit to the consumption grid for a license will take long and subsequent visits should be quick as the data is cached.
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Jan 31, 2019
06:25 PM
Summary This article discusses the issue in Reports, where the location filter will not display more than 50 locations Symptoms When running a custom report in FNMS, the location filter will not display more than 50 locations. Cause This is a known issue that is resolved in SP1, where a new 'combo-box' with suggestions filter and virtual scrolling has been developed. Steps To Reproduce - Within FNMS go to Reports | Report Index. - Click Create a report button. - Add Inventory device | Location and / or Inventory device | Location - 1st level - Click Preview and filter. - Run the report. Resolution At this time this issue is only resolved in the SP1 release for FNMS 2015 R2. A 'back-port' fix* may be available in the future for 2015 and 2015 R2. *We use the term 'back-porting' to describe the action of taking a fix for a bug of the most recent version of a product and applying that fix to an older version of the product we distribute.
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Jan 28, 2019
11:37 PM
Summary VDI Endpoint Usage Tracking service does not work with Citrix VDA 7.0 and 7.6. This article contains an updated dll that will enable tracking again. Synopsis The Citrix Virtual Delivery Agent (VDA) changed in version 7.0 and 7.6 so that the existing FNMS VDI Endpoint Usage agent was no longer able to detect when a user would connect to a XenDesktop VDI device. The attached vdiendpoint.zip file contains an updated dll that will enable VDI endpoint usage tracking again for Citrix VDA 6.5 FP1, 7.0 and 7.6. Discussion To apply the patch you must: 1. Disable the ?Flexera Inventory Manager security service? service 2. Copy the updated vdiendpoint.dll over the existing file at C:\Program Files (x86)\ManageSoft\Security Agent\plugins\vdiendpoint.dll 3. Restart the ?Flexera Inventory Manager security service? Note that you must connect to the VDI device via a XenDesktop session for our VDI Endpoint Usage tracking service to capture the session. Workaround Additional Information Applies to: FNMS 9.2 to FNMS 2015 R2 SP3
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Jan 28, 2019
08:04 PM
Summary A brief guide on how to check if the FNMS installation is working Synopsis After the installation of FNMS, Inventory Manager (IM) and (at least) one Beacon, you need to know if the installation is working correctly. Discussion The typical 'smoke test' after completing the installation of FNMS, IM and at least one Beacon would be: 1. Deploy the Flexera agent on a managed device or run NDTRACK from a command line using the correct command line parameters for uploading the NDI file to the Beacon. 2. Check that the agent uploads the NDI file correctly and that the Beacon uploads it to the IM (IInventory Manager) Server. 3. Run a ComplianceImport on the FNMS server and make sure that the Inventory is visible. Also check the "Tasks" reports page in FNMS for any error messages. Additional Information Unfortunately there is no script to test the success of the installation.
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Dec 11, 2018
10:54 PM
4 Kudos
Summary
This article addresses whether Unix or Mac Agents can gather logged on user information.
Question
Is there a way to configure the Unix or Mac Agents to gather logged on user information?
Answer
From version 17, the FlexNet inventory agent now collects information on macOS for the currently logged-in user including their domain. This is required with Mac software licensing when using Named User licenses. However, note that macOS does not track the last logged-in user, so that if no one is logged in when FlexNet inventory agent runs, macOS returns system . Therefore, if you want the user name to appear in inventory, carefully review your inventory collection schedules for alignment with user working hours; or instead, use allocations of license entitlements to the user(s) in question. Relying on inventory from macOS may mean that the user name record bounces between the real user name and system , depending on whether the user was logged in at each day's inventory time.
Reference: https://docs.flexera.com/FlexNetManagerSuite2020R2/EN/InvAgentChg/index.html#AgentChangeLog/ACL_TheLog.html#fiaChg_16.0.1__16-0-1-macOSuserinfo
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Dec 11, 2018
10:21 PM
Summary This article addresses what the Web API tab is and what is required to have that functionality. Question What is the Web API and how does it relate to the Flexera Service Gateway in FNMS? Answer The Web API tab on the System Settings page enables you to link FlexNet Manager Suite with Flexera Service Gateway (FSG). Flexera Service Gateway allows interaction between separate products from Flexera Software e.g. App Portal. You need a separate license for FlexNet Manager API Integration option to link FlexNet Manager Suite web API with Flexera Service Gateway. Additional Information This article information is also available in the Online Help.
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Dec 11, 2018
09:27 PM
Summary This article directly addresses the question: 'Can the FlexNet Inventory Agent be Installed on UNIX as a Non-Root / Non-Admin User?' Question Can the FlexNet Inventory Agent be Installed on UNIX as a Non-Root / Non-Admin User? Answer Unfortunately no. The FlexNet inventory agent is installed on UNIX platforms using an operating-system-level packaging technology. This technology requires root or administrative rights to install the package. The agent also requires root privileges to register and run its services. Additional Information This information is confirmed and detailed in the "FlexNet Inventory Agent and MDs" PDF, available from the Help section of the web UI.
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Nov 30, 2018
04:49 PM
Summary This KB article addresses the issue where an Administrator is unable to save edits made to other user accounts because a red bar error appears. Symptoms When clicking the 'Save' button in the Account window, a red pop-up is displayed with an issue code. It is not possible to create or delete a user account, or to save information in the FNMS web user interface. However, if you press disable or enable the change is completed. Resolution If you have software, such as Dynatrace installed on your server or network, then this has the capacity to prevent the web UI from functioning correctly.
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Nov 30, 2018
03:40 PM
Summary This KB article addresses the question of whether you can export information from the IBM LDAP / Directory Services using the FNMS Business Adapter. Synopsis IBM LDAP may be in use in your estate for user and enterprise information e.g Business / Corporate Units and Cost Centers. According to Flexera's Business Adapter Practice Guide, the business adapter does not support non-AD LDAP data sources. Discussion No such restriction is stated in the Business Adapters PDF at least. On page 118 of said guide it states: "The Business Importer can import data from directory services, such as Microsoft Active Directory, or Novell eDirectory." Although it does not explicitly state that IBM's Directory Services are included, it does not exclude them either.
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Activity Feed
- Posted Re: Is there a way to configure the Unix or Mac Agents to gather logged on user information? on FlexNet Manager Knowledge Base. Sep 03, 2021 04:26 AM
- Posted When Cloning a View/Report the Filters Are Lost on FlexNet Manager Knowledge Base. Sep 17, 2020 01:59 PM
- Tagged Automated Gathering of logs for Flexera Components [Loggather] on FlexNet Manager Knowledge Base. Aug 11, 2020 06:47 AM
- Tagged Automated Gathering of logs for Flexera Components [Loggather] on FlexNet Manager Knowledge Base. Aug 11, 2020 06:47 AM
- Tagged Automated Gathering of logs for Flexera Components [Loggather] on FlexNet Manager Knowledge Base. Aug 11, 2020 06:47 AM
- Tagged Automated Gathering of logs for Flexera Components [Loggather] on FlexNet Manager Knowledge Base. Aug 11, 2020 06:47 AM
- Posted FlexNet Inventory Agent does not support AIX workload partition (WPAR) environment on FlexNet Manager Knowledge Base. Jun 10, 2020 09:24 PM
- Kudoed Application usage metering using the FlexNet inventory agent for ChrisG. May 11, 2020 06:33 AM
- Posted Re: Where's the spinning gear wait animation? on FlexNet Manager Forum. Jan 31, 2020 04:12 AM
- Posted Re: Poor FNMS Cloud EU Region Performance on FlexNet Manager Forum. Oct 18, 2019 08:36 AM
- Posted How to configure FNMS to support load balancing multiple web application servers on FlexNet Manager Knowledge Base. Feb 04, 2019 07:23 PM
- Posted Rendering Consumption Tab Taking Longer Than Expected on FlexNet Manager Knowledge Base. Jan 31, 2019 06:37 PM
- Posted Location drop-down list will not display more than 50 locations on FlexNet Manager Knowledge Base. Jan 31, 2019 06:25 PM
- Posted Updated VDI Endpoint Usage Tracking service for XenDesktop on FlexNet Manager Knowledge Base. Jan 28, 2019 11:37 PM
- Posted How to Test the Installation of your 9.2 FNMS System on FlexNet Manager Knowledge Base. Jan 28, 2019 08:04 PM
- Posted Is there a way to configure the Unix or Mac Agents to gather logged on user information? on FlexNet Manager Knowledge Base. Dec 11, 2018 10:54 PM
- Posted What is the Web API and how does it relate to the Flexera Service Gateway in FNMS? on FlexNet Manager Knowledge Base. Dec 11, 2018 10:21 PM
- Posted Can the FlexNet Inventory Agent be Installed on UNIX as a Non-Root / Non-Admin User? on FlexNet Manager Knowledge Base. Dec 11, 2018 09:27 PM
- Posted Unable to Save User Accounts on FlexNet Manager Knowledge Base. Nov 30, 2018 04:49 PM
- Posted Can I Export Information from IBM LDAP / Directory Services Using the FNMS Business Adapter? on FlexNet Manager Knowledge Base. Nov 30, 2018 03:40 PM