Hi @hsachdeva ,   For every one year reactivation occurs,i would suggest you to contact Flexera support via support@flexerasoftware.com with all the relevant details.   Thanks, Jenifer ... View more

Hi @nhatminh810 ,   Check the below one: https://store.revenera.com/en/country.aspx Thanks, Jenifer ... View more

Hi @chorti10 ,   Can you give a try using Web-Release ? You can use release wizard to explore this option Enter/fill the required information on Release Wizard Choose release type of web Type the URL from where you want to pick files for installation Select cab specific configuration to proceed with Build the release and install Thanks, Jenifer ... View more

Hi @conanpatton ,   Please check the  below article,naming the string as per expected short/long name format might fix the issue. https://community.flexera.com/t5/InstallShield-Knowledge-Base/Error-7354-When-Building-MSI/ta-p/4025 This additional validation was introduced as part of IS-2016.   Thanks, Jenifer ... View more

Hi @tgreer ,   Since that message comes from Bootstrap setup,it isn't possible to suppress.The message can be customized by changing the value IDS_SUITE_CONFIRMCANCEL  in <Project-Name>.issuite.   Thanks, Jenifer ... View more

Hi @chamarts ,   Logging can help you check the status of any failure into MSI, execute "setup.exe /l*v  c:\tmp\LogFile.log". Dive into log file to get to know more details!!   Thanks, Jenifer ... View more

Hi @Bhalla ,   What do you mean by "not able to run Custom Action VBScript file."? Do you face any run-time error,if possible attach log file here to diagnose further? Thanks, Jenifer ... View more

Hi @armaganpekatik , I am not getting why product-name change is required. Prompt is only meant for Small/Minor upgrades not for Major upgrade. Few actions those are related to Major upgrades:  At run time, the standard MSI action FindRelatedProducts reads the records in the Upgrade table, and, if a related product is found, the product code for that product is added to the action property. FindRelatedProducts is by default placed early in both the User Interface and Execute sequences. The MigrateFeatureStates action (if appropriate) attempts to migrate the feature-selection states from an installed product version to the newer version. Finally, the standard RemoveExistingProducts action reads the product codes stored in the Upgrade table action property, and in effect performs silent nested uninstallation actions on those products. The RemoveExistingProducts action can be placed in different locations to define different types of upgrade behavior. In short, placing RemoveExistingProducts early in the Execute sequence instructs Windows Installer to completely remove the existing product data before installing the new product. Placing RemoveExistingProducts late in the Execute sequence causes the upgrade to install the new product data, and then remove old data. Thanks, Jenifer ... View more

Hi @Amit_pu ,   You could find crash dmp file under [PROGRAMFILESX86]Installshield\2019\System. Please contact support via support@flexerasoftware.com with the required information like: Version-Installshield 2019 specific version(Eg.R1,R2)  log file -If you could share log file that you had got during build project type-Hopefully it is quick patch Would be better to share project files with necessary payload to dive into figuring out cause quickly.   Thanks, Jenifer ... View more

Hi @Surya0152 , The installer sets the VersionNT property to the version number for the operating system, undefined if the operating system is not Windows NT, Windows 2000, Windows XP, Windows Vista, Windows Server 2008, or Windows 7. The value is an integer: MajorVersion * 100 + MinorVersion. Which type of Installshield project it is? Based on that you can use Installation Requirements section which you would find under Project Assistant.If you can't view Project assistant tab,do enable it from View Ribbon->Project Assistant For Installscript project,you can use platform filtering option from General Information view More information you can find from: https://docs.microsoft.com/en-us/windows/win32/msi/operating-system-property-values https://docs.microsoft.com/en-us/windows/win32/msi/versionnt https://en.wikipedia.org/wiki/List_of_Microsoft_Windows_versions Thanks, Jenifer ... View more

Hi @000sam , There are some suggestions like: Clean up temp/extraction folder Reinstall the product if there is of any corruption in terms of registry/file Folder permission level check Check these links if that could help, https://www.thewindowsclub.com/1152-error-extracting-files-to-the-temporary-location https://www.personalcomputerfixes.com/steps-to-fix-error-1152/   Thanks, Jenifer ... View more

Hi @pfresenborg , Adding few more details to it: If you could start the machine,yes you can follow the steps mentioned. There is one more way to return via executing command line-TSConfig.exe /return by keeping the directory as c:\Program Files(x86)\Installshield\2015\System If you can't switch on the machine,please feel free to contact Flexera support via support@flexerasoftware.com Thanks, Jenifer ... View more

Hi @armaganpekatik ,   I am bit confused here,can you tell us what exactly you are trying to achieve?Please comment all the steps that you had configured which would really save your time.If the requirement is clear that could help us as well. Thanks, Jenifer ... View more

Hi @ashish_thombre ,   Did your organization has concurrent license server running somewhere? In general concurrent license means activation code for concurrent license server.Still i would suggest you to contact flexera support,regarding activation issue via support@flexerasoftware.com More details:https://resources.flexera.com/instructions/productlicensing/en/installshieldconcurrent.htm How to modify the Installshield project without IDE? You can use automation interface to modify projects.Link to refer:https://www.revenera.com/blog/software-installation/2016/07/adding-configurations-with-the-installshield-automation-interface/ But i assume once your activation issue gets sorted out,you will be able to use IDE to play around packaging of your setup. If IDE is provided then How will it work in AWS AMIs which gets reset every month? -You have to have concurrent license server running on static machine(physical/VM whose machine settings won't be changed) with which AWS AMI can check-in/out licenses. Thanks, Jenifer   ... View more