Nov 20, 2020
11:00 AM
3 Kudos
@Frank07 It depends on the target OS. By default the Windows agents do not check for policy again if the initial bootstrap beacon is unreachable. The only way to force it to check for new policy is to reboot the target device or restart the agent services. The agent for UNIX-like devices is different and will check for policy daily regardless of whether it makes initial connection to the bootstrap beacon. This excerpt is from Page 67 of the Gathering FlexNet Inventory guide. -- "If the policy was not initially available (perhaps because of network issues, or because the inventory beacon was unavailable when the FlexNet inventory agent attempted to connect, or because policy had not yet been prepared and distributed from the central application server), FlexNet inventory agent retries policy collection at each reboot of the managed device until successful. (This behavior is different than for the FlexNet inventory agent on UNIX-like systems, where it makes a daily attempt to download policy at a random time each day.)" Hope this helps.
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Nov 18, 2020
01:08 PM
@CharlesW Looks like for question 1 that was only the case when using the legacy option. Under My Apps all of the devices are targeted as expected.
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Nov 18, 2020
12:55 PM
1 Kudo
Charles, Thanks for the quick and detailed response. This is very helpful. I have two follow on questions -- 1. I have 12 devices with app "XYZ" installed on them. Only 2 are showing usage in FNMS. On 10 devices the app was never opened. App Portal is only targeting the 2 devices that have a "last used date" for reclamation. Is this an absolute requirement for license reclamation to work? Wouldn't apps that were installed and never used within the threshold be prime candidates for a reclamation? 2. Looking on my App Portal server under scheduled tasks I do not see the two scheduled tasks that should be there. If that is the case then I need to manually create them for this to work correctly via your instructions in this article right? - https://community.flexera.com/t5/App-Broker-Forum/My-Apps-scheduled-tasks-missing/td-p/138744
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Nov 18, 2020
12:26 PM
I am trying to understand how to setup license reclamation. We have App Portal integrated with FNM. Is it required to setup reclamation settings in the FlexNet Manager Suite > License Reclamation tab AND the Compliance Management > My Apps tab for it to work properly?
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Nov 12, 2020
10:18 AM
Can this powershell script be exposed anywhere on the beacon or app server? Can it be opened and viewed?
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Nov 12, 2020
10:16 AM
1 Kudo
I am wondering if it is possible to get a sample of the .ndi/.vdi files that are generated from the remotely execute inventory by the beacon? Also would like to know where this file gets uploaded to for process...is it C:\ProgramData\Flexera Software\Incoming\Inventories?
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Oct 26, 2020
10:19 AM
Thanks @CharlesW. Any idea if this request has been added to an enhancement pipeline for future releases? I imagine other customers have similar requests.
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Oct 21, 2020
02:37 PM
Is it possible to allow an item to be requested more than once by the same user in the same session? For instance: User wishes to order 10 laptops.
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Oct 15, 2020
08:12 AM
@mrichardson We have installed the agent in our lab on a couple workstations that have Adobe Acrobat DC (2020) Pro on them and the agent is not reporting the edition.
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Oct 09, 2020
07:11 AM
In the ConfigMgr tab there are two entries for mapping a user to a computer -- - User/Computer Relationship - User Computer Relationship View How do these two fields differ in execution? Is it necessary to have both configured and is there a benefit to using certain options over others? (Time to map a user to computer, accuracy, etc) Out current configuration is - SCCM Last logon User and v_UserMachineRelationship
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Sep 30, 2020
03:45 PM
It's random and its not everyday. If it isnt concerning then we won't worry about it. We are trying to clean up the error log as much as possible.
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Sep 30, 2020
02:46 PM
Charles, We don't have any collections specified. Could that be the issue?
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Sep 30, 2020
02:03 PM
1 Kudo
Is there a way to trigger Remedy to cancel a ticket if the user cancels their App Broker request?
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Sep 30, 2020
02:00 PM
We are seeing the CountESDLicense task fail periodically due to timeouts. Is there a place to increase this timeout length so the error doesn't keep recurring?
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Activity Feed
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