Question: What metrics are used to detail storage and network amounts?   Answer: Network metrics are 'Bits' while other metrics such as storage I/O, memory, etc are in 'Bytes.' ... View more

Question:  How often are the CloudScape appliances updated? Answer: Updates for both the appliance OS and for our custom applications are handled via 'apt'. Approximately every 24 hours the appliance checks our apt repository for any updates and automatically applies them. ... View more

Question: Which commands are required to discover servers in the CloudScape platform? Answer: The below commands are a hard requirement for successful Discovery and Performance collection on devices. This detail can be found running the SSH or Windows validation in the RN150 depending on the OS type: * SSH ** sudo true ** iostat ** uname -n * AIX: ** lsdev ** ps -o etime= -p1 ** lsattr -E -l sys0 -a realmem ** ps -e -o pid,cputime,rssize,args ** lsattr -E -l ** ifconfig -a AND entstat [interface_name] (if it is ethernet) AND lsattr -E -l [interface_name] -a state,netaddr,netmask,netaddr6,mtu ** (lsfs OR sudo lsfs) AND (df -Pk OR sudo df -Pk) * Linux: ** cat /proc/uptime ** cat /proc/meminfo ** ps axwww --no-headers -o pid,cputime,rsz,command ** cat /proc/cpuinfo ** ifconfig -a OR /sbin/ifconfig -a ** (lsblk -dnb --output NAME,MAJ:MIN,SIZE,MODEL (if SLES) OR lsblk -dnb --output NAME,MAJ:MIN,TYPE,SIZE,MODEL) OR fdisk -l OR /sbin/fdisk -l ** cat /proc/partitions ** (mount OR sudo mount) AND df -P ** /sbin/fdisk -l ** * Windows WMI: ** Win32_OperatingSystem ** Win32_ComputerSystem ** Win32_Processor ** Win32_DiskDrive ** Win32_Volume ** Win32_Share ** Win32_NetworkAdapter ** Win32_NetworkAdapterConfiguration ** Win32_Process ... View more

Question: What ports are required to connect the RN150 appliance to the Flex Deploy appliance Answer: The RN150 requires port 8080 and 443 for connection to the Flex Deploy appliance. Configuration of the Flex Deploy appliance requires port 8443 traffic upon configuration, and after the appliance interface is configured, port 443 is required to access the appliance ... View more

Question: Can Cloudscape support discovery of multilingual Operating System ?   Answer: The Cloudscape platform can support a single language per environment. If the codec value is set to a value other than the RN150 default value, then you will see an error. You can find the configured codec by running the command 'chcp.com' at a command prompt and open a case in Community with the codec number displayed. We can offer to change the language codec on the RN150 however this will cause issues if there is a mix of language codecs on the inventoried systems. (By default, we don't specify a codec and assume the output is UTF-8) ... View more

Question: The appliance shows Web Error: An error occurred during code validation? Can you explain this error? Answer: The error Web Error: An error occurred during code validation indicates the appliance has partial connectivity to our NOC servers. This error message indicates the RN150 was able to establish a TCP connection to orchestration.riscnetworks.com, however, the RN150 was unable to establish an API connection to orchestration.riscnetworks.com. This is most likely due to firewall restrictions. Please confirm the firewall rules have been updated to reflect the IP address of the appliance and that the proxy settings have been configured correctly. The below link will detail network requirements: Deployment Requirements https://docs.flexera.com/foundationcloudscape/help/RCDeployReq.htm ... View more

Question: During the scan the AIX servers are creating large amounts of lsof files and not clearing out?   Answer: The incorrect version of LSOF is installed for the version of AIX, and it is incompatible. Recommend verifying correct version of LSOF is installed. ... View more

Question: How does CloudScape match cloud instances? Answer: Currently When the Calculate Cloud Pricing feature is utilized, the feature will not take into consideration optimized instances for a specific Platform. Instance matching is based solely on CPU and memory. When our Platform matches a device to an instance, the lowest cost instance that will adequately accommodate the requirements of the device, is selected. The instance match with the lowest cost for AWS may be CPU optimized, however, the same device instance match for Azure may be memory optimized. ... View more

Question: We see many timeouts in the Assets Errors section, what are the timeout thresholds for discovering Linux devices?   Answer: Information on SSH RN150 Appliance timeout metrics for commands and connections from RN150 to Linux/AIX servers : Connection timeout 15 seconds Authentication timeout 30 seconds Command poll timeout 60 seconds ... View more