Question: I noticed a lot of servers were not in the report. When I go look them up in device detail they do not show up, but under assets they do.   Answer: Only devices that are currently licensed or have been licensed in the past are eligible for the server inventory report. The same rule applies for device information in the device details section of the portal.   ... View more

Question: Service accounts are created on all servers but account name is same on all servers, passwords are different. Hence after 5 servers validation, service accounts are getting locked on other servers.   Answer: The RN150 will attempt each credential once during a discovery. If the account credentials fail to authenticate, the RN150 will move to the next credential on file and attempt to authenticate. There is no feature to place the multiple credentials in a certain order to be used during discovery. For this issue, the account lockout policies would need to be updated to allow the multiple attempts or we recommend creating a single service account so that the issue does not reoccur.   ... View more

Question: What impact does the RN150 have to the environment? Answer: As every environment is different. We do not have the ability to predict if inventory or performance collection could significantly impact what could be an already over utilized server or network segment. The inventory process on Windows devices can spike server CPU utilization while it runs the WMI product queries. These commands are only run when the device is inventoried or if a Credential Validation is run against it. If network stability is at risk or of a major concern, please start small in the scope of scanning. This can be done by using a single subnet section for inventory and having the onsite team monitor the increase in network or server load during that time. Those same devices could then be licensed and monitored for 2-3 days to examine load during performance collection.    ... View more

Question: What does the '# of Distinct Sources' refer to in the Database Connectivity Report   Answer: # of Distinct Sources' is a count of the number of distinct IPs that were observed as connected clients to the specified schema   ... View more

Question: When I go to reset my password, it click the "set new password link" and I get the error "Invalid URL, Unable to reset password".   Answer: It is possible a web caching issue is causing the page to not load correctly. Can you confirm this issue persists by selecting the password reset feature in incognito mode or by clearing your web browsing cache? Does the issue also occur by copying the link in the password reset email and pasting the link in your web browser?   ... View more

Question: How can I add Location information   Answer: Subnet location information can be updated by adding the location name in the 'Locations' box in the 'Update Locations' page (direct link below)   https://portal.riscnetworks.com/app/locations/   You can then drag the subnet into the location to update the location information for each subnet.   ... View more

Question:  Where in the CloudScape platform can I find out what kind of disk the instance match is using?     Answer: The platform currently recommends standard SSD for all instance types as the platform does not evaluate the frequency of the IOPS and use this to determine the storage type.    ... View more

Question: Is there a place in CloudScape that I can get database sizing recommendations for service like Amazon RDS or Azure SQL?    Answer: Currently the platform does not provide detail on database sizing nor any matching for RDS and Azure SQL.    ... View more

Question: What does the ITOA platform mean by Orphaned - Virtual Machine and how do I fix it?    Answer: Orphaned VMware devices are caused when a rescan occurs in the RN150 appliance, and the host/VM is not available for inventory as is reported from vCenter. This can be caused if a VM is migrated to a new vCenter, if the IP address changes or MAC address changes, or if the RN150 could not successfully communicate with vCenter at the time of inventory.  If there are VMs that have been classified as Orphaned and you have confirmed the VM is available, it is possible there was an issue with the RN150 communicating directly with vCenter. For this case, you may request a rescan to see if the RN150 can successfully communicate with vCenter. If successful and the inventory details for the VMs have not changed, upon completion of the the rescan completing, the VMs should no longer be classified as "Orphaned."   ... View more

Question: What information will be collected by opening the below port?  TCP 8443    Answer: Port 8443 is used for collecting Cisco UC (if Callmanager credentials are provided) and this port is also used to identify a Web server for the RISC RSCORE tagging.    ... View more

Question: What is the "threat level" tag for Windows machines referring to?    Answer: Every device who has a Threat Check in your environment will have a Threat Level.  The higher the level the great the security threat of a particular device. The Threat Level is determined by combining all known vulnerabilities and the behavior of a device. For example: Level 1:  A device has an unused listening service Level 2: The above and the device has a vulnerability on an installed package Level 3: All of the above and that package is running Level 4:  All of the above and that server connects to the internet Level 5: All of the above and when that server connects to the internet it connects to a anonymous proxy This example is meant to illustrate the logic behind Threat Levels, not be an exact description of how Threat Level is determined. We recommend at least investigating every device that's level 3 and above.     ... View more

Question: Can we see a bandwidth average consumption/spikes of servers on Cloudscape dashboard?    Answer: In the 'All Applications' page you can select an application stack to view the 'Average, 95th Value, and Maximum' values for each application stack or you can navigate directly to the 'View Individual Application Stack'. (link below)  https://portal.riscnetworks.com/app/application-stack-details/  You will need to select the Application Stack Name in the drop down menu to view the average/max detail for each stack.  Additional resource utilization detail can be found at the device level in the Private Cloud Resource Requirements:  https://portal.riscnetworks.com/app/enterprise-resource-requirements/    ... View more

Question: Does the RISC platform support Debian servers?   Answer: The SSH documentation does not currently list this as a supported OS type for SSH collection however Debian devices should be able to be collected on using the SSH module. We recommend running the SSH validation to the Debian devices to confirm SSH is configured correctly.   ... View more

Question: Can we log in to RN150 Appliance using public IP.    Answer: It is possible to deploy the RN150 appliance with a public IP address however this is officially not recommended due to security reasons.    ... View more

Question: There are few ips whose overall validation is failing but most of the performance commands are successfully executed. We have decided to do the manual assessment by executing general memory, cpu & disk utilization commands. Could you please share all the commands for Windows & Linux to collect the performance metrics so that we can pull out most of it?    Answer: Below are links to our online documentation that will list all the commands that are polled:   WMI (Windows)   https://portal.riscnetworks.com/app/documentation/?path=/overview/how-we-collect/windows-collection-module/   SSH (Linux/AIX   https://portal.riscnetworks.com/app/documentation/?path=/overview/how-we-collect/ssh-collection-module/   SNMP:   SNMP Read Only Credentials Needed for Linux/Unix Servers where not using SSH and should include the following MIBs: Host-Resources-MIB UCD-MIB IF-MIB TCP-MIB UCD-DISKIO-MIB     ... View more