We need to  allow customers to rent our PC-based software for one month terms and not worry about creating special entitlements for each customer or even necessarily tracking the customer.   I'd like to come up with some kind of License Model that lets me do that.  But I'd like to be able to do it without completely disabling the FNO "Account Check" policy.  Is this possible?  "Account Check" tracks entitlement customer accounts vs the machines that use them.  .  FNO will not allow you to activate two activation IDs from two different customers on the same machine  It seems that no matter how I create an entitlement even one for a trial use, I have to associate it with some customer account.  Yes? So once a customer uses that entitlement, their computer gets associated with that account.  If they come back later and want to buy the software (and we give them a real customer account), we must do extra work to "disassociate" their PC with that  trial account so they can activate the software without tripping over FNO's "account check" Or we have to disable "account check" altogether on FNO in this setting: System >> Configure >> FlexNet Operations >> Embedded Device Settings >> Skip Account Check Is there some other, better options I am missing here.  How should I go about supporting a one-month rental model like this? So that if a customer uses one of these one-month trials and then later on ... View more

This is a bit of a "best practice" question. I am creating an entitlement which is going through a new channel partner.  I have full information about the partner but only basic information about the end customer.    I am concerned about the flexibility of what I can change after the entitlement is deployed and, perhaps activated.  Somewhere down the line people in my company might want to track this stuff.  But right now, we don't care. When I create the entitlement, if I just specify the partner account, FNO automatically adds UNKNOWN_ORG_UNIT to the entitlement as soon as I add a line item. But  after the customer activates, if I want to change the end customer from UNKNOWN_ORG_UNIT to a real account, can I do that after the activation?    Or should I go to the trouble of creating a simple customer account right now with the limited information that I have and fill things in later?   I am worried that FNO prevent me from changing things I need to change. This is a case of knowing only a little about what I can do but having no idea what I should do so as to keep my options open in the future ... View more

Our FNO server producer account for our company, MY_ORG, came with a bunch of predefined users with Flexera email addresses.  I understand that this is for if we need technical support later on.  Is that right? Still it's a whole lot of users and it really clutters up the page, especially when I'm trying to demo how to use the server to other people in my company.  I figured I would delete them and then if necessary I could add a Flexera user later if I needed tech support so I tried to delete one of them. Unfortunately when I did so, selected a user and clicked delete, I got this error: [Incident# 4613-7014277] Logged in user does not have permission to access this information. I have full privileges on our server.  So what do I do?  Am I not allowed to delete all these accounts?   Is it a bad idea?  More to the point, do I really need ALL of those people as a member of MYORG? ... View more

I know that I can look at the Request History on my FNO server but I'm trying to find all the histories related to a specific Activation ID.  Is there a way to do this?   The "Request History" page only seems to let me set the "Max Request Time" and "Max Request ID" I want to see the other information about the activation (that was sent along with it) in order to identify who currently has it activated. ... View more

We've switched  from using manually generated nodelocked license files (FNE) to using FlexNet Operations and having client PC software manually connect to the FNO server to perform one-time activation of licenses instead.   Unfortunately there is a difference in behavior for the activated licenses from the old node-locked files that makes me think I've chosen the wrong FNO License Model.  I hope someone can tell me what license model I can choose to accomplish what I want Suppose our client's PC has one license for feature A. The old behavior (when that license was in a binary license file) was that the code could acquire that single license as (via FNE's FlcAcquireLicense function)many times as needed without returning it and it would all count as just one checkout.  Each call to FlcAquireLicense worked and it all counted as 1. The new behavior (with activated licenses in trusted storage on the local PC) is that the first call to FlcAcquireLicense works but the next one fails with the error message "Insufficient count for the requested feature"  I must call FlcReturnLicense first. I created a license model that was permanent and counted because we issue our software licenses for a given number of customer seats.  Is there some other model I should choose that would give the old behavior?   Here is the FNO license model that I use   And aside from my license models, I see the following pre-populated ones available.  Will one of these give me what I want? Retail Activation Named User Licensing Concurrent User Licensing Embedded Counted Embedded Uncounted     ... View more

For the longest time, we've been using FNE with simple, node-locked, file-based licensing.  Simple license files generated via licenseFileUtil.bat.  This has always allowed the user to acquire the same feature multiple times -- without returning any any of them -- with no problems.  Like this: FlcLicenseRef ref1 = nullptr; const auto result1 = FlcAcquireLicense(m_ref, &ref1, "Core", "1.0", m_err); FlcLicenseRef ref2 = nullptr; const auto result2 = FlcAcquireLicense(m_ref, &ref2, "Core", "1.0", m_err);     But now I'm using trusted-storage "acquired" licenses set up with on a FlexNet Operations server and activated ourselves via the API.  These new licenses do not permit this behavior.  The symptom is that the second call to FlcAcquireLicense fails and the error is: "insufficient count for the requested feature".   So clearly I've somehow set up my entitlements wrong on the server.    I'm using a "permanent, counted" license model.  Do I have that wrong?   Should I have used uncounted? I don't know if my issue is a missing/invalid argument on the FlexNet Embedded side or a configuration issue on the FlexNet Operations side when creating my products/entitlements. Any guidance would be appreciate ... View more

I created some entitlements for my own company's account-- the producer account "MYORG".  Unfortunately I associated the entitlements with another company account.  None of them are used and I want to transfer them to my company but the wizard will not let me. If I type in the Account ID "MYORG" it tells me there is no such account.  If I do a search it only wants to let me choose from customer accounts -- not producer account.  The dialog that pops up does not even have a tag for producer accounts. How do I accomplish this? ... View more