Hello @gotqcorp, If your issue is with a blank serial number on a device record, then you can check the hardware classes that have been reported in the .NDI file on the device (in particular: MGS_BIOS for Linux, Win32_BIOS for Windows) Default .NDI locations below: Windows: C:\ProgramData\ManageSoft Corp\ManageSoft\Tracker\Inventories Linux: /var/opt/managesoft/tracker/inventories I have attached the Schema Reference Guide PDF - on page 677, the description for the SerialNo column in the ImportedComputer table has a full listing of the various methods used by the agent to gather serial number data. The PDF is for 2019 R2, so please adjust your version as necessary. HTH, Joseph ... View more

Hi @jjoaquin, 'USAGEAGENT_DISABLE = False' is what you would include in the mgssetup.ini configuration file, if you wanted usage tracking to be enabled at agent install-time. If the agent is already installed, then you would instead add/amend the following registry key at [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ManageSoft Corp\ManageSoft\Usage Agent\CurrentVersion]: Name: Disabled Type: REG_SZ (String) Value: False (For Linux devices, the process is similar, but you are updating the config.ini file instead, located by default at /var/opt/managesoft/etc) Regarding your other question 'How often are agents uploading data to you App Server?', you can find this information in the FNMS Web UI -> Discovery & Inventory tab -> Settings -> Inventory agent schedule. I've attached an example from one of our test environments. HTH, Joseph ... View more

Hi @MGrigorean, Your query was resolved in case #02113968, but I'm posting the solution here too, just in case anyone has a similar dilemma in future: If you navigate to System Settings -> Licensing, there is a checkbox labelled 'All licenses, with counts only for their groups'. Further information on this setting is available below: https://docs.flexera.com/fnms/EN/WebHelp/index.html#topics/System_Settings-Licensing_Tab.html HTH, Joseph ... View more

We've find out that having a rule with starting time "As soon as possible" it's enough to have this. Only thing to do when you want to run it is click modify rule and hit save. This cause the rule to run again. I found this the best and faster approach. ... View more

Hello @iammanzi, I've attached the mgssetup.ini template file. Note line 53: ;INSTALLTYPE = proxy Uncomment this line in order to use the fixed proxy server settings from IE.  The resulting configuration will then be saved to [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ManageSoft Corp\ManageSoft\Launcher\CurrentVersion] in the registry. HTH, Joseph ... View more