About sasikumar_r

sasikumar_r · ‎May 17, 2022

Hi @ChrisG , Thank you for your answer! We have followed the steps mentioned which you have provided & it worked as usual 😊 We have recently cleaned up some staled user records from user db, seems like we have deleted the system record aswell. After restoring the system record the files are getting processed now. Thank you so much once again for taking your time and answer my query which helped to fix the issue. 🤝 Regards Sasi

sasikumar_r · ‎May 13, 2022

Hi All, We are on a multitenant, on one specific tenant all the incoming ndi files are getting moved to invalid format folder. Ndi file has the tenant information on the filename. tried importing manually but still no luck. Below is the error received. Could someone please assist us on this. C:\Program Files (x86)\Flexera Software\FlexNet Manager Platform\Importers\bin>mgsimport.exe -t inventories -d C:\Support\tempfolder -e Starting Importer... Processing 1 files Processing file C:\Support\tempfolder\[ABCDEFGHQ3JJQ6]_system on abcd at 20220513T151903 (Full).ndi.gz: EXCEPTION: -------------------- System.NullReferenceException: Object reference not set to an instance of an object. at ManageSoft.Directory.Impl.DirectoryBinder.BindToComputerAndUser(IManageSoftDatabaseLayer databaseLayer, String computerName, String computerDomain, String computerFlatDomain, String computerUID, DirectoryEntry computerObject, String userName, String userDomain, String userUID, Boolean useUniqueNames, Int32& computerID, Int32& computerOUID, Int32& userID, Int32& userOUID, String agentID, String agentVersion) at ManageSoft.Inventory.Importer.DatabaseImport.Begin(InventoryImportSession session) at ManageSoft.Inventory.Importer.Implementation.RootNodeProcessor.HandleElement() at ManageSoft.Inventory.Importer.Implementation.BaseElementNodeProcessor.Process(InventoryImportSession session) at ManageSoft.Inventory.Importer.InventoryImporter.Import(String importType, Stream inputStream, Boolean isGzipped, String sourceIdentifier, String targetFilename, MGSLicenseTermCheckResult licenseCheckResult, ImportProcessingStats& stats, IDispatcherPreferences preferences) ---- Type: 'System.NullReferenceException' Message: 'Object reference not set to an instance of an object.' Source: 'ManageSoft.Directory.Logic' --StackTrace:-- at ManageSoft.Directory.Impl.DirectoryBinder.BindToComputerAndUser(IManageSoftDatabaseLayer databaseLayer, String computerName, String computerDomain, String computerFlatDomain, String computerUID, DirectoryEntry computerObject, String userName, String userDomain, String userUID, Boolean useUniqueNames, Int32& computerID, Int32& computerOUID, Int32& userID, Int32& userOUID, String agentID, String agentVersion) at ManageSoft.Inventory.Importer.DatabaseImport.Begin(InventoryImportSession session) at ManageSoft.Inventory.Importer.Implementation.RootNodeProcessor.HandleElement() at ManageSoft.Inventory.Importer.Implementation.BaseElementNodeProcessor.Process(InventoryImportSession session) at ManageSoft.Inventory.Importer.InventoryImporter.Import(String importType, Stream inputStream, Boolean isGzipped, String sourceIdentifier, String targetFilename, MGSLicenseTermCheckResult licenseCheckResult, ImportProcessingStats& stats, IDispatcherPreferences preferences) -------------------- File C:\Support\tempfolder\[ABCDEFGHQ3JJQ6]_system on abcd at 20220513T151903 (Full).ndi.gz: : File content was in invalid format File saved to C:\Support\tempfolder\BadLogs\invalidformat All tasks are complete Finished importing 1 files in 2.1s ---------------------------------------------------------------------------------------

sasikumar_r · ‎Nov 08, 2021

Hi All, We have Vmware inventory rule to collect the inventory from VCenter. we have few vm host rules in the Vcenter, same is being collected by the inventory rule. However on the UI, it is not getting replicated, Host affinity values is not showing as enabled for the corresponding vm machine. Any help on how to troubleshoot the issue would be helpful. Thank you Sasi

sasikumar_r · ‎Nov 08, 2021

Hi Chris, After weeks of troubleshooting we identified the issue is on the authentication part. As you correctly mentioned it is not with dll's or binaries. We are validating api\bearer token on 3rd party authentication and access is getting denied there it self. Thank you Sasi

sasikumar_r · ‎Oct 27, 2021

Hi Chris, Thank you for your suggestion! I have validated the authentication mode set for ManageSoftServices virtual directory and looks fine to me. We have not made any changes during\after the upgrade on the IIS. Before upgrade it was working fine and it started failing exactly on the day when we have upgraded the platform . Also the issue is occuring on both test & prod environment. So i suspect changes on the binary files \ dll's would have caused this issue. Thank you Sasi

sasikumar_r · ‎Oct 26, 2021

Hi Chris, Thank you for your response! I have tried both ways, supplied the credential within the script and also it took the logged in user credential. even though both have the permission it failed to authenticate Thank you Sasi

sasikumar_r · ‎Oct 26, 2021

Hi Team, We have Api configured and was working fine till upgrading our multi tenant environment to 2021 R1 (from 2020R1). post upgrade the connection fails with error "401 - Unauthorized: Access is denied due to invalid credentials. ". If the issue is with credential it should have got failed for one tenant, but we are facing the issue across all the tenants so it should be the issue post upgrade. is there any changes made in the 2021R1 which is causing this issue? or did we missed any configuration during the upgrade? "401 - Unauthorized: Access is denied due to invalid credentials. You do not have permission to view this directory or page using the credentials that you supplied. At line:1 char:11 + $result = .\GetCustomView_custom.ps1 -RowLimit 10000 -FNMSSite https: ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,GetCustomView_custom.ps1 " Thank you Sasi

sasikumar_r · ‎Sep 30, 2021

Hi All, We have the option to upgrade the Agents through FNMS. In order to use the same do we need to have any specific pre-requisites in place? like Ports or domain account credentials. Or we can just upgrade the agents with existing setup like port 80\443 or with system account(which is being used by agent service). Thank you Sasi

sasikumar_r · ‎Sep 15, 2021

Hi Chris, If we use the latest mac agent package, will that generate the ndi file without the invalid characters in the "machineuid". Because currently we are in older version of inventory servers. Thank you Sasi

sasikumar_r · ‎Sep 14, 2021

Hi All, NDI file from mac agent is not getting processed and moving to bad logs\invalid format folder. ran the manual import from command prompt and received below error message, Expected hex 0x in '{0}'. File <C:\ProgramData\Flexera Software\Incoming\Inventories\[tenantuid]_username on mac-machine at 20210914T153019 (Full).ndi: File content was in invalid format On checking the ndi file we noticed the machineuid attribute contains MachineUID="{}", we removed the character {} from the ndi file and ran the import again. this time the import was successful. It looks like the ndi file will get processed if the machineuid is either blank or if it has some values inside double quotes. Since it is just having {} character the file got rejected. By anchance did any one faced this issue? How to check from where machineUID value getting captured in MAC device? i hope we could resolved this issue if we can identify from where the agent picks {} character for the machineUID value. Value from NDI <Inventory Tracker="16.0.1" Audience="machine" Scope="mac-machine.MAC" MachineName="mac-machine.MAC" MachineUID="{}" UserName="mt11-12389" UserUID="{08029A63-97B7-4BB0-AD9D-ECEFFF8D5454}" Hardware="True" Software="True" TrackFilesInUserInventory="True" DateTime="20210914T154519" Type="Full" Agent="True" AgentID="f81cca1ebc5fa71197aefd9f8eb8fdf29e6d0e230823017ccbad5677e3688f29" FileScan="False"> Thank you Sasi

sasikumar_r · ‎Aug 26, 2021

Hi @kclausen, Thank you for your suggestion! I will verify the solution that you have suggested. I hope i have to use the below mentioned "Update rule" in order to achieve the suggested solution, please correct me if i am wrong. "Detach all unfound links between the considered computers and software allocation" Thanks Again Sasi

sasikumar_r · ‎Aug 26, 2021

Hi Martin, I am also trying to allocate & deallocate a license using business adapter. sing Software allocation object available, I am able to add a device to license and also able to add exemption reason. But when i try to deallocate or remove the device from a license it is not removing. Do i need to set any specific update rule in order to deallocate\remove the previously linked device from a license? Thank you Sasi

sasikumar_r · ‎Aug 18, 2021

Hi @kclausen , Thank you for your suggestion! I understand how to merge the records by updating emailid in alternate email address. But i would like to understand, What property does M365 connector fetch from Azure for the email field in FNMS? Is it UPN or email address? I have an user whose UPN value (alex.steve@abc.com) & email values (Alexsteve@abc.com) are different in Azure, M365 connector imported UPN value (alex.steve@abc.com) and it updated that on the email id field of FNMS. Hence i would like to understand, is this default behavior of M365 connector? (fetching upn value from azure & updating it on fnms email field? If yes why are we fetching UPN value when we have email address value available in azure? Thank you Sasi

sasikumar_r · ‎Aug 18, 2021

Hi All, I have recently noticed M365 email id present in All users is not matching with emailid in Azure. But it matches with username\UserPrincipalName. Does M365 imports Email id or UserPrincipalName? If it is importing UserPrincipalName why it is not importing Email id? is there any logical reason behind it? Thank you Sasi

sasikumar_r · ‎Feb 18, 2021

Hi @erwinlindemann , Thank you for sharing the query! Query returns the details of the records with their import description. I hope the given query can return the details only when we perform the Import and not the Simulate . But on the "UsingFlexnetbusinessadapter" document, it says on the business adapter UI->history tab we can check the details either if we do import or simulate. (attached screenshot for reference) We are on multitenant environment and using mgsbi.exe(with tenantuid) for running the adapter. so we would like to use simulate and check\fix errors before we do import for making changes to DB directly. Do we have any query to fetch the details from DB using queries even for simulate? Thank you Sasi

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Re: All the Inventory files are going in to InvalidFormat Folder

All the Inventory files are going in to InvalidFormat Folder

Host Affinity collected is not replicated in UI

Re: Multi Tenant - legacy API (ComplianceAPIService) authentication failed Post upgrade to 2021R1

Re: Multi Tenant - legacy API (ComplianceAPIService) authentication failed Post upgrade to 2021R1

Re: Multi Tenant - legacy API (ComplianceAPIService) authentication failed Post upgrade to 2021R1

Multi Tenant - legacy API (ComplianceAPIService) authentication failed Post upgrade to 2021R1

Flexnet Agent Upgrade - requirements

Re: Mac ndi gets rejected since machineuid contans blank parenthesis

Mac ndi gets rejected since machineuid contans blank parenthesis

Re: License Allocations over MGSBI

Re: License Allocations over MGSBI

Re: M365 connector imports UPN(UserPrincipalName) or Email

M365 connector imports UPN(UserPrincipalName) or Email

Re: business adapter - simulate and find possible rejection records

FNMS Agent executables with different version

Oracle Instance Inventory Failed

Re: How to get Cluster Domain name in Reports

How to get Cluster Domain name in Reports

Incorrect(spelling) Vmhosts name in Flexera

Re: Linux agent installation failed due to missing dependencies

Integrating FNMS with Ivanti Identity management for authentication

Linux agent installation failed due to missing dependencies

Re: Duplicate serial number VM's with no host alert

Duplicate serial number VM's with no host alert