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Major Upgrade corrupting SharedDll counts.

0 0 38
Hi,I have currently deployed my app to users with almost all components marked as shared, most of them have created a ref count in registry and registered all components. Now when i plan a major upgrade, the current version wont uninstall properly an...
by cglicenseadmin Flexera beginner

Activation of InstallShield

0 1 65
I have a licensed version of InstallShield 2016. But the machine on which this was installed is crashed. I have the activation key ready with me.Could you please let me know steps to be followed so that I can activate InstallShield on another machine...
by DeepakT Pilgrim

MSI build process is taking a long time

0 1 130
Hello Support,Can you please find out why the MSI build process is taking a long time.How we can reduce the build's time ?I'm attaching the log of the build,We have similar installation that based on installScript and it is not take a long time to bu...
by ruty_levy Flexera beginner

InstallShield Triage and Preliminary Troubleshooting

0 4 882
Providing the necessary information to allow a Support engineer to begin troubleshooting your issue is one of the best ways to avoid delays. This article discusses what type of information to include and how to gather it when submitting an InstallS...
by Community Manager tony_flexera Community Manager

Feature Selection on Upgrade

0 2 310
How does a basic MSI package determine what features were installed previously when performing a major upgrade?I have a problem which only affects a small number of machines in that when attempting to upgrade our product, the upgrade appears to compl...
by Nick_Umanski Flexera beginner
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