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Community

Upcoming Case Portal Enhancements

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Starting October 24, 2022, we are making it easier for customers to look up the status of their product issues filed through support cases. Once this change is rolled out, customers will see the following changes in the case portal: New tabs to fi...
by Revenera Community Admin cvirata Revenera Community Admin

How to View Product Issue Status

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To view the status of your product issues submitted through a support case: Log into the Revenera Community (Note: requires customer-level community access) Navigate to Get Support -> Case Portal Click the Bugs tab This new display option lists all...
by Revenera Community Admin cvirata Revenera Community Admin

How to Filter Case by Status

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Updated 3 June 2019 If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Click on the "Filter" button Click on the Status menu to open...
by Revenera Community Admin cvirata Revenera Community Admin