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Community

Upcoming Case Portal Enhancements

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Starting October 24, 2022, we are making it easier for customers to look up the status of their product issues filed through support cases. Once this change is rolled out, customers will see the following changes in the case portal: New tabs to fi...
by Revenera Community Admin cvirata Revenera Community Admin

How to View Product Issue Status

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To view the status of your product issues submitted through a support case: Log into the Revenera Community (Note: requires customer-level community access) Navigate to Get Support -> Case Portal Click the Bugs tab This new display option lists all...
by Revenera Community Admin cvirata Revenera Community Admin

How to View Your Support Cases

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To view support cases you've submitted: Log into the Revenera Community (Note: requires customer-level community access) Navigate to Get Support -> Case Portal NOTE: To view all support cases belonging to your organization, you need to enable the ...
by Revenera Community Admin cvirata Revenera Community Admin

[Resolved]: Case Portal Access Issue

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Update: We've deployed a fix for the case portal issue and believe this to be resolved. For the fix to take effect, please log out then log back into the community prior to accessing the case portal. This may require clearing your cookies and cache. ...
by Revenera Community Admin cvirata Revenera Community Admin

[RESOLVED]: Unable to Open Support Cases

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Latest Update: The issue with case submission has been resolved. Please resume submitting your support cases via the online case form. If you continue to experience issues, please first try clearing your browser cache and restart your browser. If th...
by Revenera Community Admin cvirata Revenera Community Admin

[RESOLVED]: Case Portal Outage - December 1, 2020

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Update: We've identified and resolved the issue with our case portal. You should now be able to select your product and product version to submit your Support case. Please let us know if you encounter any issues with the case portal. We appreciate ...
by Revenera Community Admin cvirata Revenera Community Admin

Error when creating a support ticket

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If you observe the error above when submitting your support ticket in the case portal, please try the following troubleshooting options - Option 1: Cancel the case creation and logout/log back into the community Option 2: Try a different browser O...
by Revenera Community Admin cvirata Revenera Community Admin

Opening a Support Case

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To open a case, select "Get Support" and "Open New Case." Open Case Form You'll be directed to an online form with several fields. Please add as much detail as available to get the most out of the case. COMMUNITY Our online community has tw...
by Revenera Community Admin cvirata Revenera Community Admin

[Resolved]: Case Portal Issues

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Updated The Community site and IT team have released a fix to the Support Case Portal. This should be operational now. If you continue to experience issues with case visibility or submission, please contact the Flexera Technical Support team by phon...
by Revenera Community Admin cvirata Revenera Community Admin