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- New Case Submitted - No acknowledgement
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Community Manager
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Apr 29, 2019
08:45 AM
Hi @chirag_sharma2 - thank you for the feedback. This issue will be resolved with the case portal improvements planned for May. You may see an update on our plans in the Community Case Management Blog updates - https://community.flexera.com/t5/Flexera-Perspectives-blog/Community-Case-Management-Update/bc-p/977...
bmaudlin
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Apr 29, 2019
04:48 PM
Re: New Case Submitted - No acknowledgement
Hello,
Just to confirm the email notification issue, is still not resolved. Also I do not believe this is solely attributed to the new portal move, as I was having issues with notifications before the move to the new CRM. If you need any detail on my case the case number is: 01827543
jaalstead
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May 21, 2019
01:13 PM
Re: New Case Submitted - No acknowledgement
Agree - not resolved.
I opened a ticket yesterday (5/20) and have not received a notification. In addition I don't even know if someone has been assigned and it has been 24 hours.
Hopefully someone at Flexera can look into this for me.
Case # - 01852756
Thanks!
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