It is - I appreciate you all providing feedback and examples. Knowing the scope will help our Support Team troubleshoot the email issue.
Digital Community Manager
I got back from lunch and I now have an email showing I submitted the case, along with an email from the technician stating he has been assigned to the case. The email came over an hour after submitting the case. I guess I'm used to it coming within a minute or two. Thanks for your help, @KPBussey
IT Software Asset Manager, Lead Sr.