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jaalstead
Active participant

Re: New Case Submitted - No acknowledgement

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I submitted a case yesterday afternoon and not response email and no updates in the case either.

Frustrating!

Jason

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pennym
Active participant

Re: New Case Submitted - No acknowledgement

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Thank you. You can see this is frustrating for us.
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Community Manager KPBussey Community Manager
Community Manager

Re: New Case Submitted - No acknowledgement

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It is - I appreciate you all providing feedback and examples. Knowing the scope will help our Support Team troubleshoot the email issue.


Katie Bussey
Digital Community Manager


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pennym
Active participant

Re: New Case Submitted - No acknowledgement

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@KPBusseywhen looking at my case, the Status still says NEW.  There are NO updates from any Flexera team member at all.

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EHacking
Active participant

Re: New Case Submitted - No acknowledgement

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I got back from lunch and I now have an email showing I submitted the case, along with an email from the technician stating he has been assigned to the case. The email came over an hour after submitting the case. I guess I'm used to it coming within a minute or two.  Thanks for your help, @KPBussey 

Erick Hacking, CSAM, CHAMP
IT Software Asset Manager, Lead Sr.