Using the Case Portal

Using the Case Portal

Case Watcher Functionality

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Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: In the case view, add...
by KPBussey Flexera Alumni

Support Maintenance Plans

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Support Maintenance Plans In addition to the award-winning resources of our support web site, Flexera offers maintenance plans that are fine-tuned to meet your specific needs. Each maintenance plan is per licensed user and allows you to submit unlim...
by Flexera jevans Flexera

Getting Started with Support

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A-S-K: Getting Your Questions Answered Quickly & Correctly Welcome aboard! This brief overview of our support offerings will help you find answers to your questions quickly. The A-S-K model was developed based on customer experience and industry bes...
by KPBussey Flexera Alumni

Using the Open Case Window Screen

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OPEN CASE To open a case, select "Get Support" and "Open New Case." Open Case Form You'll be directed to an online form with several fields. Please add as much detail as available to get the most out of the case. COMMUNITY Our online communi...
by KPBussey Flexera Alumni

Support Contacts

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We have an expert team of professionals available to answer questions and to assist you with technical issues with Flexera products. To contact Support for technical issues, please use our online system to log a case. In addition to our online submis...
by KPBussey Flexera Alumni

5 Ways our Support Portal Speeds Up Your Outcomes

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Photo by Karol D from Pexels Save time by real-time troubleshooting with chat Hello, is it me you’re looking for? We hope so because our Technical Support Engineers are looking for you to use the live chat through our case portal. Our team will an...
by KPBussey Flexera Alumni

Responding to support cases via email

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How do you respond to a support case via email? When responding to a support case via email, there are two things to remember, to ensure that your replies are going to the right place: The email should be directed to The reply sh...
by jjensen Flexera Alumni

Defining Severity Levels

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There are 4 severity levels used to classify a case. Please select the appropriate severity to help with case routing. Severity Service Definition Characterized by... Critical – 1 Follow the Sun The product can’t be used. No wor...
by KPBussey Flexera Alumni

Error when creating a support ticket

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Error when creating a support ticket If you observe the error above when submitting your support ticket in the case portal, please try the following troubleshooting options - Option 1: Cancel the case creation and logout/log back into the commun...
by KPBussey Flexera Alumni

New Here?

If you are looking to use support, please register for our community and then click "Get Support." If you have an account but do not have support access, follow the instructions to connect to your account.
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