Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: In the case view, add...

A-S-K: Getting Your Questions Answered Quickly & Correctly Welcome aboard! This brief overview of our support offerings will help you find answers to your questions quickly. The A-S-K model was developed based on customer experience and industry bes...

We have an expert team of professionals available to answer questions and to assist you with technical issues with Flexera products. To contact Support for technical issues, please use our online system to log a case. In addition to our online submis...

How do you respond to a support case via email? When responding to a support case via email, there are two things to remember, to ensure that your replies are going to the right place: The email should be directed to support@flexera.com The reply sh...

Error when creating a support ticket If you observe the error above when submitting your support ticket in the case portal, please try the following troubleshooting options - Option 1: Cancel the case creation and logout/log back into the commun...