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Using the Case Portal

Using the Case Portal

Getting Started with Support

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A-S-K: Getting Your Questions Answered Quickly & Correctly Welcome aboard! This brief overview of our support offerings will help you find answers to your questions quickly. The A-S-K model was developed based on customer experience and industry bes...
by Community Manager KPBussey Community Manager Dec 10, 2020

Using the Open Case Window Screen

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OPEN CASE To open a case, select "Get Support" and "Open New Case." Open Case Form You'll be directed to an online form with several fields. Please add as much detail as available to get the most out of the case. COMMUNITY Our online communi...
by Community Manager KPBussey Community Manager Dec 10, 2020

Support Maintenance Plans

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Support Maintenance Plans In addition to the award-winning resources of our support web site, Flexera offers maintenance plans that are fine-tuned to meet your specific needs. Each maintenance plan is per licensed user and allows you to submit unlim...
by Flexera jevans Flexera Nov 12, 2020
Support

Support Contacts

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We have an expert team of professionals available to answer questions and to assist you with technical issues with Flexera products. To contact Support for technical issues, please use our online system to log a case. In addition to our online submis...
by Community Manager KPBussey Community Manager Oct 11, 2020
flexnet license returning license

5 Ways our Support Portal Speeds Up Your Outcomes

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Photo by Karol D from Pexels Save time by real-time troubleshooting with chat Hello, is it me you’re looking for? We hope so because our Technical Support Engineers are looking for you to use the live chat through our case portal. Our team will an...
by Community Manager KPBussey Community Manager Aug 18, 2020

New Here?

If you are looking to use support, please register for our community and then click "Get Support." If you have an account but do not have support access, follow the instructions to connect to your account.