Using the Case Portal

Question: Every few days I get reminder emails about some of my open support cases. Why? Answer: When a support case is waiting on a response from you, our customers, we send out automated emails to remind you that we are waiting for more informat...

Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: In the case view, add...

A more recent update on the Case Management functionality can be found here. We’re so pleased that you visited our new customer community today! Our April 8th launch of Flexera Community has largely been a success. We’re filled with excitement as ...