Using the Case Portal

Using the Case Portal

Support Contacts

3 69 21456
We have an expert team of professionals available to answer questions and to assist you with technical issues with Flexera products. To contact Support for technical issues, please use our online system to log a case. In addition to our online submis...
by Community Manager KPBussey Community Manager

Responding to support cases via email

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How do you respond to a support case via email? When responding to a support case via email, there are two things to remember, to ensure that your replies are going to the right place: The email should be directed to support@flexera.com The reply sh...
by Flexera jjensen Flexera

Defining Severity Levels

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There are 4 severity levels used to classify a case. Please select the appropriate severity to help with case routing. Severity Service Definition Characterized by... Critical – 1 Follow the Sun The product can’t be used. No wor...
by Community Manager KPBussey Community Manager

Error when creating a support ticket

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Error when creating a support ticket If you observe the error above when submitting your support ticket in the case portal, please try the following troubleshooting options - Option 1: Cancel the case creation and logout/log back into the commun...
by Community Manager KPBussey Community Manager

New Here?

If you are looking to use support, please register for our community and then click "Get Support." If you have an account but do not have support access, follow the instructions to connect to your account.