Using the Case Portal

Using the Case Portal

Support Contacts

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We have an expert team of professionals available to answer questions and to assist you with technical issues with Flexera products. To contact Support for technical issues, please use our online system to log a case. In addition to our online submis...
by Community Manager KPBussey Community Manager

Error when creating a support ticket

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Error when creating a support ticket If you observe the error above when submitting your support ticket in the case portal, please try the following troubleshooting options - Option 1: Cancel the case creation and logout/log back into the commun...
by Community Manager KPBussey Community Manager

Using the Open Case Window Screen

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OPEN CASE To open a case, select "Get Support" and "Open New Case." Open Case Form You'll be directed to an online form with several fields. Please add as much detail as available to get the most out of the case. COMMUNITY Our online communi...
by Community Manager KPBussey Community Manager

Flexera Bug Process

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Encountering a bug is a frustrating experience and one we’ve heard we can improve upon our communications. We take this feedback seriously. This past quarter we have talked with customers and staff, gathered best practices and refined processes to d...
by Community Manager KPBussey Community Manager