Using the Case Portal

Best practices for Case Submission

You may find you need help beyond community forums, our documentation and learning opportunities. Read on for case best practices. Submitting a detailed case helps everyone act more quickly toward a resolution. So be as thorough as possible when fi...

KPBussey Community Manager Aug 15, 2019

Case Watcher Functionality

Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: In the case view, add...

KPBussey Community Manager Jul 16, 2019

How to View All Cases from Your Company

If your account is tied to a company with a maintenance contract, you have permission to view all cases your company has submitted. To see all cases: Click on "Get Support" Select and Click on "My Cases" Click on the "Filter" button Check the "...

KPBussey Community Manager Oct 23, 2019

Case access Case Functionality

April Update on Case Functionality

A more recent update on the Case Management functionality can be found here. We’re so pleased that you visited our new customer community today! Our April 8th launch of Flexera Community has largely been a success. We’re filled with excitement as ...

KPBussey Community Manager Apr 11, 2019

Case Functionality

How to Filter Case by Status

Updated 3 June 2019 If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Click on the "Filter" button Click on the Status menu to open...

KPBussey Community Manager Apr 16, 2019

Case access Case Status How To