Suggested Actions

Suggest an improvement

Submit a request for new functionality or enhancement to an existing feature that would make the product behave more efficiently or extend its capability.

For Example:

  • I would like to see products differently.

  • I would like to see the product do something new.

  • I have an idea for how the product could be improved.

Open a support case

Create a new support case to get help with a problem you may be experiencing. This if the product behaves in a way in contravention to the documentation or displays an error visibly or in any log files or debug.

For Example:

  • I cannot get the product to work the way i want.

  • I donot understand something about the product.

  • I believe I have discovered a problem with the product.

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Using the Case Portal

Using the Case Portal

Case Watcher Functionality

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Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: In the case view, add...
by KPBussey Flexera Alumni Mar 12, 2021

Support Maintenance Plans

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Support Maintenance Plans In addition to the award-winning resources of our support web site, Flexera offers maintenance plans that are fine-tuned to meet your specific needs. Each maintenance plan is per licensed user and allows you to submit unlim...
by Flexera jevans Flexera Feb 24, 2021
Support

Getting Started with Support

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A-S-K: Getting Your Questions Answered Quickly & Correctly Welcome aboard! This brief overview of our support offerings will help you find answers to your questions quickly. The A-S-K model was developed based on customer experience and industry bes...
by KPBussey Flexera Alumni Dec 10, 2020

Using the Open Case Window Screen

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OPEN CASE To open a case, select "Get Support" and "Open New Case." Open Case Form You'll be directed to an online form with several fields. Please add as much detail as available to get the most out of the case. COMMUNITY Our online communi...
by KPBussey Flexera Alumni Dec 10, 2020

Support Contacts

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We have an expert team of professionals available to answer questions and to assist you with technical issues with Flexera products. To contact Support for technical issues, please use our online system to log a case. In addition to our online submis...
by KPBussey Flexera Alumni Oct 11, 2020
flexnet license returning license

New Here?

If you are looking to use support, please register for our community and then click "Get Support." If you have an account but do not have support access, follow the instructions to connect to your account.