Using the Case Portal

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Using the Case Portal

Support Contacts

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We have an expert team of professionals available to answer questions and to assist you with technical issues with Flexera products. To contact Support for technical issues, please use our online system to log a case. In addition to our online submis...
by Community Manager KPBussey Community Manager

How to View All Cases from Your Company

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If your account is tied to a company with a maintenance contract, you have permission to view all cases your company has submitted. To see all cases: Click on "Get Support" Select and Click on "My Cases" Click on the "Filter" button Check the "...
by Community Manager KPBussey Community Manager

Best practices for Case Submission

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You may find you need help beyond community forums, our documentation and learning opportunities. Read on for case best practices. Submitting a detailed case helps everyone act more quickly toward a resolution. So be as thorough as possible when fi...
by Community Manager KPBussey Community Manager

Case Watcher Functionality

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Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: Create a case In the ...
by Community Manager KPBussey Community Manager

How to Filter Case by Status

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Updated 3 June 2019 If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Click on the "Filter" button Click on the Status menu to open...
by Community Manager KPBussey Community Manager