Using the Case Portal

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Using the Case Portal

Support Contacts

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We have an expert team of professionals available to answer questions and to assist you with technical issues with Flexera products. To contact Support for technical issues, please use our online system to log a case. In addition to our online submis...
by Community Manager KPBussey Community Manager

Flexera Bug Process

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Encountering a bug is a frustrating experience and one we’ve heard we can improve upon our communications. We take this feedback seriously. This past quarter we have talked with customers and staff, gathered best practices and refined processes to d...
by Community Manager KPBussey Community Manager

Responding to support cases via email

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How do you respond to a support case via email? When responding to a support case via email, there are two things to remember, to ensure that your replies are going to the right place: The email MUST be directed to support@flexera.com The subject li...
by Flexera jjensen Flexera