Using the Case Portal

Support Contacts

We have an expert team of professionals available to answer questions and to assist you with technical issues with Flexera products. To contact Support for technical issues, please use our online system to log a case. In addition to our online submis...

KPBussey Community Manager Mar 27, 2020

Flexera Bug Process

Encountering a bug is a frustrating experience and one we’ve heard we can improve upon our communications. We take this feedback seriously. This past quarter we have talked with customers and staff, gathered best practices and refined processes to d...

KPBussey Community Manager Mar 19, 2020

Case Functionality Case Status

Responding to support cases via email

How do you respond to a support case via email? When responding to a support case via email, there are two things to remember, to ensure that your replies are going to the right place: The email MUST be directed to support@flexera.com The subject li...

jjensen Flexera Mar 10, 2020

Why Am I Getting Reminder Emails about My Support Cases?

Question: Every few days I get reminder emails about some of my open support cases. Why? Answer: When a support case is waiting on a response from you, our customers, we send out automated emails to remind you that we are waiting for more informat...

Flex-Jeremy Flexera Feb 04, 2020

Case Functionality

How to View All Cases from Your Company

If your account is tied to a company with a maintenance contract, you have permission to view all cases your company has submitted. The default view is to show all company cases as of 20 March 2020. To see all cases: Click on "Get Support" Select ...

KPBussey Community Manager Oct 23, 2019

Case access Case Functionality