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Using the Case Portal

Using the Case Portal

Support Contacts

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We have an expert team of professionals available to answer questions and to assist you with technical issues with Flexera products. To contact Support for technical issues, please use our online system to log a case. In addition to our online submis...
by Community Manager KPBussey Community Manager Oct 11, 2020
flexnet license returning license

Getting Started with Support

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A-S-K: Getting Your Questions Answered Quickly & Correctly Welcome aboard! This brief overview of our support offerings will help you find answers to your questions quickly. The A-S-K model was developed based on customer experience and industry bes...
by Community Manager KPBussey Community Manager Sep 16, 2020

5 Ways our Support Portal Speeds Up Your Outcomes

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Photo by Karol D from Pexels Save time by real-time troubleshooting with chat Hello, is it me you’re looking for? We hope so because our Technical Support Engineers are looking for you to use the live chat through our case portal. Our team will an...
by Community Manager KPBussey Community Manager Aug 18, 2020

Responding to support cases via email

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How do you respond to a support case via email? When responding to a support case via email, there are two things to remember, to ensure that your replies are going to the right place: The email should be directed to support@flexera.com The reply sh...
by Flexera jjensen Flexera Jul 07, 2020

Defining Severity Levels

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There are 4 severity levels used to classify a case. Please select the appropriate severity to help with case routing. Severity Service Definition Characterized by... Critical – 1 Follow the Sun The product can’t be used. No wor...
by Community Manager KPBussey Community Manager Jun 30, 2020

New Here?

If you are looking to use support, please register for our community and then click "Get Support." If you have an account but do not have support access, follow the instructions to connect to your account.