Using the Case Portal

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Using the Case Portal

Best practices for Case Submission

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You may find you need help beyond community forums, our documentation and learning opportunities. Read on for case best practices. Submitting a detailed case helps everyone act more quickly toward a resolution. So be as thorough as possible when fi...
by Community Manager KPBussey Community Manager

Case Watcher Functionality

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Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: In the case view, add...
by Community Manager KPBussey Community Manager

April Update on Case Functionality

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A more recent update on the Case Management functionality can be found here. We’re so pleased that you visited our new customer community today! Our April 8th launch of Flexera Community has largely been a success. We’re filled with excitement as ...
by Community Manager KPBussey Community Manager

How to Filter Case by Status

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Updated 3 June 2019 If your account is tied to a company with a maintenance contract, you have permissions to view cases you submitted. To Filter by Status Go to the "My Cases" screen. Click on the "Filter" button Click on the Status menu to open...
by Community Manager KPBussey Community Manager