Support Contacts

Support Contacts

We have an expert team of professionals available to answer questions and to assist you with technical issues with Flexera products. To contact Support for technical issues, please use our online system to log a case. In addition to our online submission system, you can contact Support using the following information:

For Products: AdminStudio, App Broker/App Portal, Cloud Management Platform, Columbus, Data Platform, FlexNet Manager, FlexNet Manager for Engineering Applications, Foundation/CloudScape, Optima, SaaS Manager, Spider, Software Vulnerability Manager, Software Vulnerability Research, Technopedia, and Workflow Manager.

North America +1 630-332-5957 (toll)
+1 877-279-3781 (toll-free)
Europe +44 1925 944368 (toll)
+44 800 047 8643 (toll-free)
Asia/Pacific +61 1800 560 584
Japan +81 3-4540-5335

 

For Products: FlexNet Operations, FlexNet Embedded, FlexNet Publisher, FlexNet Connect, FlexNet Code Insight, InstallAnywhere or InstallShield

Toll-free numbers only work within the countries they are listed under.

North America

+1 630-332-2513 (toll)

+1 877-279-2853 (toll-free)

Europe

+44 1925 944367 (toll)

+44 800 047 8642 (toll-free)

India

+61 1800 560 603 (toll)

000 800 040 2367 (toll-free)

Japan +81 3-4540-5335 (select option 2)
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Hello -- I am trying to update our existing call, but cannot find where do  this.  Can you point me in the right direction.  Thanks

@diovanna - can you sign back in and then click Get Support > My Cases? Thanks!

Can you also help me to raise a request for support, please?

Hi, I can't see the support cases our admin has tagged me onto.

@jq3i4h9u  - Thank you for contacting us - please sign back in to update permissions. Have a great day!

 

Hi

I changed windows and I tried again I activated the license but it gave error. "Flexera-Community" I researched a lot, but the end solutions were not beneficial for me. because I can't access old windows to get the license back I must prepare setup today. This customer is very important. If I can't do it in time, there will be a serious loss for the company. Please helped us. you want, I can give you remote connection.

Good luck with

 

Hi Team,

Can you please provide access to Raise/View support cases. I would need access since i work as a consultant.

Hi @KPBussey ,

Could you please help me to get access to the support cases portal and also other access to the relevant websites in flexera.


@lakshmanj Thank you for your patience - I've updated your account. Can you sign back in to pass new permissions? 

Thanks @KPBussey ,

I'm able to access the support case link, however i do not see any existing tickets. Can you please check.

Thanks,
Lakshman J

@smullins and @gleonard In January of this year you updated my contact information since I had changed jobs. I had asked for this change since I had received my Flexera FlexNet Manager Suite Operations Consultant certification from a previous employer and wanted to make sure I was contacted when it was time to recertify. My certification expires this month but I have not heard from anyone. Would you please let me know who I need to contact to get recertification information?

Hi - Steve is unfortunately no longer with Flexera. I will follow up with Greg to see where we are at. My apologies for the delay!

@lakshmanj  - the default view in cases is to only show the cases you have opened. To view all company cases that are open, please click on Filter and check "All Company Cases"

 

 

filter.PNG

Hi @KPBussey ,

Yes, if i try to set the above option it will only lists tickets logged from 'Etos Service' Account. I would like to request access for all the tickets logged irrespective of the account.


Hi I am trying to raise a support case could you help on the process on how to raise a case in flexera.

Hi @SoumaBasu ,

login to community portal navigate to Get Support> Open New case or chose case portal.If unable to find the options you may contact you Flexera account manager to get the same enabled

 

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Last update:
‎Feb 05, 2020 10:58 AM
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