If your account is tied to a company with a maintenance contract, you have permission to view all cases your company has submitted.
To see all cases:
Thank you. This was very helpful. It gave me the confidence that i can work and learn in my own. Once again thank you so so so much.
I guess the article provides the answer, but from a support application, not the best usability. Who'd suspect that "My Cases" would include a filter for tickets entered by others. Better call it "All Cases".
Hi! Thanks for the input. Since it defaults to my case view when accessed, would calling it case portal be clearer?