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If your account is tied to a company with a maintenance contract, you have permission to view all cases your company has submitted. The default view is to show all company cases as of 20 March 2020. 

To see all cases:

  1. Click on "Support"
  2. Select and Click on  "Case Portal"
  3. Click on the "Filter" button
  4. Check the "All Company Cases" checkbox
  5. Click on the "Apply Filters >" button 

allcompany.gif

 

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Comments
techrama
By
Level 2

Thank you. This was very helpful. It gave me the confidence that i can work and learn in my own. Once again thank you so so so much. 

averharen
By
Level 3

I guess the article provides the answer, but from a support application, not the best usability. Who'd suspect that "My Cases" would include a filter for tickets entered by others. Better call it "All Cases". 

KPBussey
By
Flexera Alumni

Hi! Thanks for the input. Since it defaults to my case view when accessed, would calling it case portal be clearer?

bass_it
By
Level 2
Hi I cannot view Get Support > Open new case. Thank you.
KPBussey
By
Flexera Alumni

@bass_it  -I'll connect with you via private message to discuss in greater detail. Thank you!

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Last update:
‎Sep 21, 2021 06:22 AM
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