There are 4 severity levels used to classify a case. Please select the appropriate severity to help with case routing.
Critical – 1
Follow the Sun
The product can’t be used. No workaround exists.
Normal Business Hours
The product can’t be used but a work-around exists.
The product is useable with a moderate workaround that can be provided.
Low – 4
The product is useable with a simple workaround or fix.
Can we restrict only certain people to see compliance results data (for specific publishers)?
For example, Only specific employees can see Oracle/IBM
Other SAM professional can see all other publishers but not Oracle/IBM
@mikib88 - I recommend you submit your question as a new Post in the Community to get a better response rather than adding to an unrelated KB Article.