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What will happen to my existing enhancement requests?

What will happen to my existing enhancement requests?

We take your enhancement requests seriously and will ensure these receive review. If you have an open enhancement request, we will work with you over the next several months to:

  1. close any open enhancement requests for products that are no longer supported. You will be notified by our Support team to this effect.
  2. consult with you to prioritize enhancement requests. We will migrate high-priority requests to our Ideas Portal for you and closeout other enhancement requests. No additional work is needed.

IMPORTANT: Please note that Content related enhancement requests should not be submitted through Ideas. Please continue to contact our Support team with these requests.

Who will reach out? If you work with a Customer Success Manager, they will initiate discussions. Otherwise, a member of our Technical Support team will be in contact with you.

What is the timing? The transition will take place gradually over the first half of 2021. Our Support team will notify you once this transition has taken place to ensure you can subscribe to your Ideas and follow any related progress.

What if I change my mind? If you have an existing enhancement request that is closed, and you feel it is still a priority we encourage you to submit a new Idea via the Ideas portal for consideration by our Product Management team.

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Last update:
‎Nov 30, 2020 02:12 PM
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