cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

What is the cost of Custom Events and Exceptions and how is usage billed?

What is the cost of Custom Events and Exceptions and how is usage billed?

Custom events and Exception Tracking are billed by the amount of data uploaded from your clients.

Custom events are counted and reported just like normal event tracking, however you also get the added benefit of collecting custom data whenever an event occurs. The list of raw events together with all data collected is made available as a downloadable CSV archive on a daily/monthly basis.

Custom data can contain any string length of your choice so you can collect multiple values delimited by a '|' (pipe) character for example.

Each tracked custom event contains:

  • Meta data collected automatically by the Revenera Usage Intelligence SDK. Such meta data includes the full user profile such as product version, build number, OS, language, license type, geo location, hardware architecture, etc)
  • The custom string data that was collected with the event.

Every event usually consumes around 500 bytes of meta data plus the size of your custom string data or stack trace in the case of exception tracking. Note that quota is counted in 1KB intervals.

So just as an example let's say you have 1000 installations using your software every day and each installation generates 2 custom events/exceptions per day. For each event/exception you are collecting 500 bytes of meta data plus 400 bytes of custom or stack trace data. This case scenario would generate:

30 days x 1000 installs x 2 exceptions x 1KB = 60,000KB = 59MB of data per month

Please contact us for a quote or more details on using custom events and exceptions.

Labels (1)
Was this article helpful? Yes No
No ratings
Version history
Revision #:
3 of 3
Last update:
‎Jul 21, 2020 05:20 AM
Updated by:
 
Contributors