App Broker Training


Our two-day training prepares you for the use and administration of App Broker.

Topics include:

  • Introduction to App Portal and App Broker
  • Admin console overview
  • Configuring user permissions
  • Configuring integration with external systems (SCCM, FNMS, ServiceNow)
  • Creating and modifying catalog items (manual and bulk script)
  • Configuring ServiceNow for integration with App Broker
  • Catalog synchronization with ServiceNow
  • Requesting software in ServiceNow
  • Configuring license reclamation policies
  • Testing license reclamation (exclusions, notifications, scheduled tasks)
  • Deep dive into App Broker elements in ServiceNow
  • Disaster recovery
  • Troubleshooting tips

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