Our two-day training prepares you for the use and administration of App Broker.
Topics include:
- Introduction to App Portal and App Broker
- Admin console overview
- Configuring user permissions
- Configuring integration with external systems (SCCM, FNMS, ServiceNow)
- Creating and modifying catalog items (manual and bulk script)
- Configuring ServiceNow for integration with App Broker
- Catalog synchronization with ServiceNow
- Requesting software in ServiceNow
- Configuring license reclamation policies
- Testing license reclamation (exclusions, notifications, scheduled tasks)
- Deep dive into App Broker elements in ServiceNow
- Disaster recovery
- Troubleshooting tips
