cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Intrepid explorer

Cases without Support engineer name

Jump to solution

Always I need to see who commented over the case, earlier we used to have a dediciated Field to see the support Engineer name.
Please resolve the issue!!

Highlighted
Flexera
Flexera

Re: Cases without Support engineer name

Jump to solution

I would like to direct you to a blog post about the Case Management Window in Community.  We are working now to restore all the features you have come to expect.  We were unable to deliver these  within our launch time frame, but did not want to delay forums and knowledge base curation because of it.  I understand this choice presents a difficulty.  We are working to fix as quickly as possible!

https://community.flexera.com/t5/Flexera-Perspectives-blog/Community-Case-Management-Update/ba-p/965...

Highlighted
Frequent contributor

Re: New Case Submitted - No acknowledgement

Jump to solution
I logged a case yesterday morning and am still waiting for the confirmation email that the case was created. It is still in New status.
Erick Hacking, CSAM, CHAMP
IT Software Asset Manager, Lead Sr.
0 Kudos
Highlighted
Active participant

Status column on Case portal was useful

Jump to solution
Do you know if “Status” column can be added in the below view of Case portal of new Customer community portal? Its very difficult to understand with whom case is pending currently (Flexera Vs user who raised it?), what is the current status (bug, Enhancement, active case etc) unless we open it or keep switching filter parameters. Status column in the Case Portal grid is really helpful to save time.
Highlighted
Flexera
Flexera

Re: Status column on Case portal was useful

Jump to solution
@vinod_jadhav: I completely agree and we are putting this feature back in the product. Please see my blog post on our plans to change our Case Management Screens: https://community.flexera.com/t5/Flexera-Perspectives-blog/Community-Case-Management-Update/ba-p/965...
Highlighted
Community Manager Community Manager
Community Manager

Re: New Case Submitted - No acknowledgement

Jump to solution

Hi, @EHacking - I'm so sorry about the issues. We pushed one of the fixes for email issues today.  Here is an update from Kimberly: I am happy to report the email acknowledgement issues has been RESOLVED. Acknowledgements on new cases should be flowing freely. We still have the second issue where our email sent by our case management is being captured by SPAM filters, but we are honing in on a solution to that as well.  Thank you to everyone who reported the issue and helped us get it identified and resolved! Its thrilling to watch community in action! 

 

If you appreciate my efforts, please give me a kudo
Accept as solution to help others find it faster.
Highlighted
Frequent contributor

Re: Status column on Case portal was useful

Jump to solution

A quick workaround that I have found quite helpful is exporting the list of Cases. The exported list has a lot more information than what is shown on the screen.

@kmay, another helpful feature would be to have the ability to sort the list by the column headings.

Erick Hacking, CSAM, CHAMP
IT Software Asset Manager, Lead Sr.

View solution in original post

Highlighted
Active participant

Re: Status column on Case portal was useful

Jump to solution

I'll be glad to see the return of this functionality, along with the ability to close your own cases.

Highlighted
Intrepid explorer

Re: Status column on Case portal was useful

Jump to solution

Thanks, that the status is back again. Most the time I'm looking only  for 3 types.
Perhaps it is possible to implement a filter feature, so that everybody can create the own view,
e.g. Status type equals 'New' or equals 'Working' or equals 'Waiting On'.

Highlighted
Intrepid explorer

Why there is no search button for cases ?

Jump to solution
Everytime it is difficult to look for a case even if , you know the case number!!