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Cases without Support engineer name
Always I need to see who commented over the case, earlier we used to have a dediciated Field to see the support Engineer name.
Please resolve the issue!!

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Re: Cases without Support engineer name
I would like to direct you to a blog post about the Case Management Window in Community. We are working now to restore all the features you have come to expect. We were unable to deliver these within our launch time frame, but did not want to delay forums and knowledge base curation because of it. I understand this choice presents a difficulty. We are working to fix as quickly as possible!
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Re: New Case Submitted - No acknowledgement
IT Software Asset Manager, Lead Sr.
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Status column on Case portal was useful

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Re: Status column on Case portal was useful


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Re: New Case Submitted - No acknowledgement
Hi, @EHacking - I'm so sorry about the issues. We pushed one of the fixes for email issues today. Here is an update from Kimberly: I am happy to report the email acknowledgement issues has been RESOLVED. Acknowledgements on new cases should be flowing freely. We still have the second issue where our email sent by our case management is being captured by SPAM filters, but we are honing in on a solution to that as well. Thank you to everyone who reported the issue and helped us get it identified and resolved! Its thrilling to watch community in action!
Accept as solution to help others find it faster.
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A quick workaround that I have found quite helpful is exporting the list of Cases. The exported list has a lot more information than what is shown on the screen.
@kmay, another helpful feature would be to have the ability to sort the list by the column headings.
IT Software Asset Manager, Lead Sr.
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Re: Status column on Case portal was useful
I'll be glad to see the return of this functionality, along with the ability to close your own cases.
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Re: Status column on Case portal was useful
Thanks, that the status is back again. Most the time I'm looking only for 3 types.
Perhaps it is possible to implement a filter feature, so that everybody can create the own view,
e.g. Status type equals 'New' or equals 'Working' or equals 'Waiting On'.
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