I submitted a case yesterday afternoon and not response email and no updates in the case either.
It is - I appreciate you all providing feedback and examples. Knowing the scope will help our Support Team troubleshoot the email issue.
Digital Community Manager
Accept as solution to help others find it faster.
I got back from lunch and I now have an email showing I submitted the case, along with an email from the technician stating he has been assigned to the case. The email came over an hour after submitting the case. I guess I'm used to it coming within a minute or two. Thanks for your help, @KPBussey
IT Software Asset Manager, Lead Sr.