Support

How will the Support experience change?

You'll continue to experience the same level of quality support as you do now and be able to open cases via web, phone and email. Our experienced support team will be enabled for Flexera One and will receive ongoing training and enablement for new f...

Will in-product support be offered?

We plan to have in-product support in 2021. Until then, you can link to community support to reduce the number of steps to take to open a support ticket.

What product do I choose when opening a case?

Our updated support product list in the case open window. Please refer to the below mapping to use. And don’t worry if you select an incorrect product–our Technical Support Team will transfer your case to the correct queue. If your product is… S...