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Feature No Plan Silver Plan Gold Plan
Flexera Community  community.flexera.com
Hours of Operation  - Local business hours
Response Targets  - 16 business hour response on all severity levels
  • Critical: 4 hours
  • High: 4 hours
  • Medium: 8 hours
  • Low: 16 hours
Ongoing updates  - -  
  • Critical: Daily
  • High: Daily
  • Medium: Weekly
  • Low: Weekly
 Length of service  -  Perpetual: 1-3 years
 Product Updates  - Included
 Product Upgrades  - Included
Method of Access - Phone & Web support
Response Method  -  By method of customer contact unless otherwise indicated
Products Support (EOL)  https://helpnet.flexerasoftware.com/eol/