Spider Knowledge Base

Spider Knowledge Base

EN/DE Removal of old Data Collectors from Spider

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Symptoms: Remnants of Inactive and obsolete Spider Data Collectors visible in Spider Web UI Info and Settings. Diagnosis: Findings of Data Collectors with "Inactive" or "Last contact more than four hours ago". Despite the Server being obsolete, ei...
by james_ellis Flexera Alumni

Spider Data Collector

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You can download the full Data Collector guide here (in English) or in here (in German) Table of Contents 1 General 1.1 Typographical conventions 1.2 Help 1.2.1 Support 1.2.2 Documentation 1.2.3 Training information 1.3 Abbreviations 2 What's ne...
by KPBussey Flexera Alumni

How to import a License Reset File

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Summary Due to some circumstances the license has to be reset. This article explains how to do this. Discussion Send your most recent license file to technical support with an explanation why you want to reset your license. brainwaregroup support th...
by sfdcowner Level 9

Troubleshooting Spider Software Recognition upload

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SummaryIf you are being informed that your data hasn't been arriving in the Spider Recognition Center this article provides steps to resolve..SymptomsYou are getting informed that your data hasn't been arriving in the Spider Recognition Center for a ...
by sfdcowner Level 9