Some users may experience issues accessing the case portal. For more information, please click here.

This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Operations Manager: How to collect a complete set of log files for Spider Operations Manager

Operations Manager: How to collect a complete set of log files for Spider Operations Manager

Summary

This article explains how to collect a complete set of log files for Spider Operations Manager

Synopsis

You are having troubles with Spider Operations Manager

Discussion

To analyze your problem we need a complete set of log files.
To get them please follow theses steps:

  1. Navigate to your Operations Manager home directory (default: C:\Program Files\OperationsManager)
  2. Zip the whole logs folder -> omlogs.zip
  3. Navigate to your ESI home directory (default: C:\Program Files (x86)\ESI)
  4. Zip the whole logs folder -> esilogs.zip
  5. Send us the two zip files

Products


OM4

Labels (1)
Was this article helpful? Yes No
0 Kudos
0 657
No ratings
Version history
Last update:
‎Aug 27, 2019 05:00 AM
Updated by:
Moderator Moderator
Contributors