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How to get rid of file inventory

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Hi Folks,

at a customer site I have the problem of duplicate license consumption regarding MS Office and MS Office components.

Here an example:

Machine 1 has MS Office 2019 Standard on and machine 2 has only MS Excel 2019 on (with MS Excel an proper license).
Heat inventory collector is configured for Software and File.
In Spider I see following on machine 1:
MS Office 2019 Std (installed Programs) consuming 1 MS Office License
MS Excel 2019 (files) consuming 1 MS Excel License (which should not happen)
MS Word 2019 (files) consuming 1 MS Word License (which should not happen either)
...

On machine 2 I see following:
MS Excel 2019 (installed Programs) consuming 1 MS Excel License
MS Excel 2019 (files) consuming 0 MS Excel License.

There are plenty on Machine 1 and some Machine 2, where only MS Excel is needed.

Of course I could go to all Machine 1 devices and change SW allocation of MS Office components to MS Office (or ignore Excel at all), but that would be an ongoing process and quite time consuming.

Instead I want to turn off (f="false") file inventory to report on Add Remove Programs only to get rid of that problem for good.

Now to my questions:
1. Would existing records in Spider (like MS Office (file)) vanish or do I have to clean it out? If clean, how?

2. Are there any other Implications I have to think of, if I switch of file collection?

3. Is there a smarter way on how to deal with that? <- always welcome!

Thanks for your Help,
Tom 

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Re: How to get rid of file inventory

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Hello Tom,

You can exclude directories from the recognition process.

Please go to the excluded directories page, to add user-defined filter:

  • Menu: Software Services  |  Info & Settings
  • Change to ribbon-tab: Filter

jborchers_1-1577788251196.png

Please mention that the settings take into effect after recalculation of recognition results.

Let me ask some questions to your initial question:

You mentioned that on device 1 Office 2019 Std, Excel and Word get a license. Please verify this under the Recognized Products section of that asset (see screenshot below).
Keep in mind that installed programs (Add&Remove programs) appear under the Installed Programs section and files appear the Located Files section. The recognized products are the results and only for these results Software Assignments are taken into account.

The following screenshot shows recognized Microsoft Office single apps, all found in programs.

jborchers_2-1577788543075.png

Please let us know if recognized products contain Office and single apps. In this case, we will open a bug. Please open a support case and add the Asset Information file for this device.

You find the Asset Information function as following:

  • Menu: System | System Information
  • Asset Information is on the right-hand side
  • please enter the hostname or assetno and download the file:

     

    jborchers_3-1577789713551.png

 

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Re: How to get rid of file inventory

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Hi Tom,

 

Could you let me know the following:

 

  1. Spider Version
  2. Spider Recognition Version
  3. Have you checked the LMP, does it report any problems?
  4. Could you checke the Asset Located files, does the Excel show in the "installed location"?

 

Note: Turning off the inventory could have a knock-on effect for LMP. It is not recommended to turn off, then you will never have the true license metrics.

Like the answer, please remember to "Accept as solution". Keep the Kudo's coming!
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Occasional contributor

Re: How to get rid of file inventory

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Hi @james_ellis ,

my contact is on vacation now, but I'll come back with the details as soon as I have it.

I can already say, that MS Excel is displayed in "Gefundene Dateien" - found files, if I translate it correctly.

Cordially,
Tom

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Occasional contributor

Re: How to get rid of file inventory

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Hi James,

finally I have all required info:

  1. Spider Version:
    6.4.2.861
  2. Spider Recognition Version:
    The .exe has version 1.1909.3 (568)
  3. Have you checked the LMP, does it report any problems?:
    no problems regarding those Programs or affected Devices
  4. Could you checke the Asset Located files, does the Excel show in the "installed location"?:
    Yes, it does, but Excel is in another directory as well. The other install shall go into SW recognition, because this is actually used.

Usually you get a pre-installed click-to-run Office package, but the customer is not using it.

So, maybe there is a simple way on how to exclude the file path for the Office-Demo from recognition. I dont want to exclude it from inventory, because it is still important information, but not for managing Licenses.

Thanks for your help,
Tom

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Re: How to get rid of file inventory

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Hello Tom,

You can exclude directories from the recognition process.

Please go to the excluded directories page, to add user-defined filter:

  • Menu: Software Services  |  Info & Settings
  • Change to ribbon-tab: Filter

jborchers_1-1577788251196.png

Please mention that the settings take into effect after recalculation of recognition results.

Let me ask some questions to your initial question:

You mentioned that on device 1 Office 2019 Std, Excel and Word get a license. Please verify this under the Recognized Products section of that asset (see screenshot below).
Keep in mind that installed programs (Add&Remove programs) appear under the Installed Programs section and files appear the Located Files section. The recognized products are the results and only for these results Software Assignments are taken into account.

The following screenshot shows recognized Microsoft Office single apps, all found in programs.

jborchers_2-1577788543075.png

Please let us know if recognized products contain Office and single apps. In this case, we will open a bug. Please open a support case and add the Asset Information file for this device.

You find the Asset Information function as following:

  • Menu: System | System Information
  • Asset Information is on the right-hand side
  • please enter the hostname or assetno and download the file:

     

    jborchers_3-1577789713551.png

 

View solution in original post