I am currently testing SVM however I have ran into some issues. I have onboarded 3 devices but only the account I created for my colleague can see all of them even though I have access to both the root admin and an account with the 'see other users devices' switch enabled. Additionally it appears my colleague is also the only one who can see the SPS.
We have created the following ticket 02236904 under your company's account to track the issue properly. It seems more like a user and plugin configuration issue. Please check the ticket communication and get back to us.
We have created the following ticket 02236904 under your company's account to track the issue properly. It seems more like a user and plugin configuration issue. Please check the ticket communication and get back to us.
This exact issue has been resolved as a few hours later I was able to see all the devices. However, I have noticed a trend within the interface where it will take abnormally long times (several hours) to update statistics. For example for the period of 24 hours the dashboard reported 54 assets onboarded however 84 assets were present in the All Hosts group.
Many thanks
Sam Webster | Cyber Security Engineer Countywide IT Services T: 0300 422 4980 | E: sam.webster4@nhs.net
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Please share the screenshots of both views you are talking about, so we can further proceed with that. The Smart group all host tab is basically the total number of clients reporting in. The dashboard view is different where we demonstrate products with respect to their vulnerability statuses.
