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Flexera scheduled scan not run since december

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SVM Bolt-on to SCCM

the scheduled scan last ran December 19th and doesn't seem to run when I set it for today.

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Flexera
Flexera

Re: Flexera scheduled scan not run since december

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Hi, 

Please have a look at the Flexera Corporate Software Inspector Daemon service from windows services, if it is running fine, and also check if the service account running the daemon hasn't been expired or the password has not been changed, etc. Please also check the select and connect privileges for that service account. For more details, you can follow the below link. 

https://docs.flexera.com/csi/Content/helplibrary/System_Center_Inventory_Import.htm?Highlight=select

You need to create a fresh SCCM scan schedule from the SVM console and then follow the below steps to further troubleshoot the daemon. 

https://docs.flexera.com/csi/Content/helplibrary/System_Center_Import_Schedules__Requires_the_Softwa...

you can further troubleshoot the daemon by following the below steps. 

To enable logging of the Daemon service, follow the steps outlined below:

Open Regedit with an elevated administrative account. Browse to:

HKLM\SYSTEM\CurrentControlSet\Services\Flexera Corporate Software Inspector Daemon\

Modify the ImagePath value, and append logging arguments -d "C:\<folder>\<logfile.txt>" -v -v -v

For instance: 

"C:\Program Files\Flexera Software\Corporate Software Inspector Daemon\daemon.exe" --service-launch -d "C:\Logs\MyDaemonLog.txt" -v -v -v

Restart the Flexera Corporate Software Inspector Daemon service. 

Restarting the service should work out-of-the-box and it should complete without errors. If you encounter an error, review the ImagePath string and make sure you haven't missed quotes, etc. Once the service restarted without errors, the log file you specified in the ImagePath should be created. Please check the log if you can find any errors etc. 

Regards,

Raheel 

 

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Flexera
Flexera

Re: Flexera scheduled scan not run since december

Jump to solution

Hi, 

Please have a look at the Flexera Corporate Software Inspector Daemon service from windows services, if it is running fine, and also check if the service account running the daemon hasn't been expired or the password has not been changed, etc. Please also check the select and connect privileges for that service account. For more details, you can follow the below link. 

https://docs.flexera.com/csi/Content/helplibrary/System_Center_Inventory_Import.htm?Highlight=select

You need to create a fresh SCCM scan schedule from the SVM console and then follow the below steps to further troubleshoot the daemon. 

https://docs.flexera.com/csi/Content/helplibrary/System_Center_Import_Schedules__Requires_the_Softwa...

you can further troubleshoot the daemon by following the below steps. 

To enable logging of the Daemon service, follow the steps outlined below:

Open Regedit with an elevated administrative account. Browse to:

HKLM\SYSTEM\CurrentControlSet\Services\Flexera Corporate Software Inspector Daemon\

Modify the ImagePath value, and append logging arguments -d "C:\<folder>\<logfile.txt>" -v -v -v

For instance: 

"C:\Program Files\Flexera Software\Corporate Software Inspector Daemon\daemon.exe" --service-launch -d "C:\Logs\MyDaemonLog.txt" -v -v -v

Restart the Flexera Corporate Software Inspector Daemon service. 

Restarting the service should work out-of-the-box and it should complete without errors. If you encounter an error, review the ImagePath string and make sure you haven't missed quotes, etc. Once the service restarted without errors, the log file you specified in the ImagePath should be created. Please check the log if you can find any errors etc. 

Regards,

Raheel 

 

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