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bardavis
Occasional contributor

Access to create a Ticket

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Alerts were not created for SA101179 and SA101151. I don't have the green "+" to create a ticket. Please assist/advise as soon as possible. Thanks.

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Please contact the person who owns the root admin account of SVR. He will assign the ticket manager role to your account and then you will be able to create a ticket for any advisory. 

-Raheel 

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raslam
Flexera
Flexera

Hello, 

Do you mean you are not getting the below option to create a ticket for the advisory? If yes, then you need to check your account permission for proper entitled roles to perform this action. For example, if you have a ticket manager role assigned then you should be able to create a ticket. 
svr ticket.PNG

 

-Raheel 

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bardavis
Occasional contributor

Yes, that is exactly what I need. 

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Please contact the person who owns the root admin account of SVR. He will assign the ticket manager role to your account and then you will be able to create a ticket for any advisory. 

-Raheel 

View solution in original post

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