Alerts were not created for SA101179 and SA101151. I don't have the green "+" to create a ticket. Please assist/advise as soon as possible. Thanks.
Apr 05, 2021 01:31 PM
Please contact the person who owns the root admin account of SVR. He will assign the ticket manager role to your account and then you will be able to create a ticket for any advisory.
-Raheel
Apr 07, 2021 06:52 AM
Hello,
Do you mean you are not getting the below option to create a ticket for the advisory? If yes, then you need to check your account permission for proper entitled roles to perform this action. For example, if you have a ticket manager role assigned then you should be able to create a ticket.
-Raheel
Apr 06, 2021 05:15 AM
Yes, that is exactly what I need.
Apr 07, 2021 06:46 AM
Please contact the person who owns the root admin account of SVR. He will assign the ticket manager role to your account and then you will be able to create a ticket for any advisory.
-Raheel
Apr 07, 2021 06:52 AM