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"Missing critical product information for creating package. (Code 5)"[Solved]

"Missing critical product information for creating package. (Code 5)"[Solved]

Summary

While attempting to publish a package for Notepad++ within the Flexera Package System in SVM 2019, you receive an error "Missing critical product information for creating package. (Code 5)" To resolve this, remove Package Grouping feature within the 'Configure View' in the central package system interface and then re-create the package using the Notepad++ package ent

Symptoms

You receive this error while trying to create an update package for Notepad++ 7.6.3 (or another higher version).

"Missing critical product information for creating package. (Code 5)"

This appears when progressing to Step 3 of the wizard and you cannot spot any configuration that is out of the ordinary.

Steps To Reproduce

This problem should no longer exist for SVM 2019, as it has been addressed in version 7606/7616 and higher.

Customers running earlier versions of SVM 2019 On-Prem Edition are advised to upgrade their server to facilitate this fix, or to use the workaround provided in the Resolution section of this KB.

Resolution

1. Navigate to the central Flexera Package System window.
2. Click on 'Configure View'
3. Deselect the first checkbox 'Group Products where patched version and architecture are identical'.
4. Save the configuration and refresh the view.

At this point you should be able to proceed with patch configuration and publishing.

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This is very helpful. Thank you.