Summary
In certain instances an installation issue has been identified when updating Adobe Acrobat Reader DC to version 21.001.20135 using Microsoft System Center Configuration Manager deployment package.
Diagnosis:
Product installation log:
Product: Adobe Acrobat Reader DC -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrServicesUpdater.exe, command: 21.001.20135
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrServicesUpdater.exe, command: 21.001.20135
Event Application log:
Event ID: 11722
Product: Adobe Acrobat Reader DC – Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrServicesUpdater.exe, command: 21.001.20135
The above issue occurs when the package is installed on the machine when no users are logged into the system. Installation causes corruption in the Adobe Acrobat Reader DC file system causing it to fail to start.
If the issue occurs in your environment then please contact Flexera Support. We have created a custom package which can be shared on request to resolve an issue caused by the corrupted installation of Adobe Acrobat Reader DC version 21.001.20135.
The package will update Adobe Acrobat Reader DC to version 21.001.20138
Adobe official known issue:
External links:
Mar 11, 2021 10:13 AM - edited Mar 11, 2021 11:11 AM