Adobe Acrobat Reader DC 21.001.20135 - Error 1722

Adobe Acrobat Reader DC 21.001.20135 - Error 1722

Summary

In certain instances an installation issue has been identified when updating Adobe Acrobat Reader DC to version 21.001.20135 using Microsoft System Center Configuration Manager deployment package. 

Diagnosis: 

Product installation log:

Product: Adobe Acrobat Reader DC -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrServicesUpdater.exe, command: 21.001.20135

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrServicesUpdater.exe, command: 21.001.20135

Event Application log:

Event ID: 11722
Product: Adobe Acrobat Reader DC – Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallWebResources, location: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroCEF\RdrServicesUpdater.exe, command: 21.001.20135

The above issue occurs when the package is installed on the machine when no users are logged into the system. Installation causes corruption in the Adobe Acrobat Reader DC file system causing it to fail to start.

If the issue occurs in your environment then please contact Flexera Support. We have created a custom package which can be shared on request to resolve an issue caused by the corrupted installation of Adobe Acrobat Reader DC version 21.001.20135.

The package will update Adobe Acrobat Reader DC to version 21.001.20138

Adobe official known issue: 

  • 4323851: Getting Error 1722 while installing 32-bit Acrobat/Reader on applying the latest patch

External links:

https://community.adobe.com/t5/acrobat-reader/error-1722-after-installing-adobe-reader-dc-update-21-...

https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....

 

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Version history
Revision #:
9 of 9
Last update:
‎Mar 11, 2021 11:11 AM
Updated by:
 
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