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Information about the case page

This information will assist you with getting the most out of the case by filling in the areas that you need.


Our online community has two branches for different sets of products. The selection defaults to the community you were on before opening a case.

If you don't see your product in the picklist, please select the alternative option in the Community drop-down.


To optimize case routing, please select your product in this dropdown.


There are 4 severity levels used to classify a case:

Severity 1 - Critical: Production use of the software is stopped or so severely impacted that authorized end users cannot reasonably use it. You must call-in by phone to notify our team, in addition to submitting the case.

Severity 2 - High: Use of the software can continue; however, productivity is significantly decreased.

Severity 3 - Medium: Major software documented features are unavailable, but a workaround is available, or less significant software documented features are unavailable with no reasonable workaround.

Severity 4 - Low: An issue that involves an inquiry regarding a routine technical issue; information requested on application capabilities, navigation, installation or configuration.

Senior Analyst, Business Systems - AbbVie

0 0 183 The Technology Asset Management (TAM) Sr. Business Systems Analyst will be responsible for administering AbbVie’s global eWaste program and performing various cost/risk assessments relative to the use of ...
by Community Manager KPBussey Community Manager

Read This First: About the Job Board

2 0 195
Dear Flexera Community - This space is for members to share job opportunities with one another during this economic downturn. We ask that all of us follow these guidelines. Please post: Open job opportunities Positions needing Flexera-product exp...
by Community Manager KPBussey Community Manager
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