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Error launching InstallShield: Cannot connect to license server system (-15,570)

Error launching InstallShield: Cannot connect to license server system (-15,570)

Summary

If you have a node locked licence that is activated by entering your serial number into the software, but have accidentally clicked the 'Configure License Server' option, this article will help to return to the normal activation window.

Symptoms

If you have accidentally clicked the 'Configure License Server' option on the activation wizard. Then you may be unable to launch InstallShield or return to the normal activation window. Each time you launch InstallShield you will see the following error message or something similar:

License error: Cannot connect to license server system. (-15,570)


This article will only help to return to the normal activation wizard so you can activate your node locked licence using your serial number. If you have a licence which does use a licence server (concurrent licence) then please see the links below in the related documents section for troubleshooting. If you're having a different problem with the activation after following these steps. Try searching the Knowledge Base for the error you are receiving for help with the problem.

Resolution

To resolve this issue perform the following steps:

1. Launch Regedit by clicking start and typing 'regedit' in the search box and pushing enter
2. Navigate to HKEY_CURRENT_USER\Software\InstallShield\<Version>\Professional
3. Locate the string entry called LicenseServer, right click on it and click Delete
4. Launch InstallShield and you should no longer see the license server error

InstallShield 2018 = Version 24.0
InstallShield 2016 = Version 23.0
InstallShield 2015 = Version 22.0
?InstallShield 2014 = Version 21.0
?InstallShield 2013 = Version 20.0
?InstallShield 2012 Spring = Version 19.0


Related Documents

Download and License Overview for InstallShield